Can't get serial number required to install software?

I can't get serial number to install software

if this doesn't help solve the problem, specify the problem: http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

Similar Messages

  • I downloaded a Trial version of Adobe Acrobat XI.  Now the trial has runout and I've signed up for a subscription.  However, my software still needs a serial number.  How can I get a serial number for the installed software?

    I downloaded a Trial version of Adobe Acrobat XI.  Now the trial has runout and I've signed up for a subscription.  However, my software still needs a serial number.  How can I get a serial number for the installed software?

    There is no serial number and you don't need one. What you need for a subscription is to SIGN IN within Acrobat, so it knows the subscriptions you own.

  • I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.

    Can't get serial number for Photoshop Elements. I'm logged in. I have a redemption code and also codes on the back of the box. nothing works and am running in circles. I want to install and use it and can't because I can't get the correct serial number. On the front of the box it says use the card (with redemptiom code to receive the serial number.HELP!!!

    Dear Brian,
    I activated my product in August of 2014.  I had it a few months, October, when my computer crashed.  Therefore I had to go back to Adobe tell them what happened, and then until December I had noticed that it said that I had a trial copy.  I was not worried, as I had the serial number.  it was working, but in January I got a message that my "trial" copy had expired. 
    At that time I had contacted Adobe and was told that because it was beyond the 3 months, they would no longer help me.
    Therefore, at one point, when the computer crashed, I had not deactivated the program.  But Adobe had gotten it working for me again. 
    I do not know what happened between October and December to have changed the software from a real copy to a trial copy.
    Now to your patient questions.
    As you wrote, that is what happens to the point of getting the trial copy, but when I follow the process through, I get a message that my "trial copy has expired".    When I go the the editor, the whole process loops again, sign in, trial copy, licence page, add serial number, then the message that the trial has expired.
    When I got that message the first few times months ago, I went back to the Adobe web site and downloaded another copy.  (I have done this numerous times)  It still said that I had a trial copy and that it had expired, there is a box to licence this software, when I click that, I have to sign in again, This time I also had gone to the Adobe web site signed in and left it open, while I put in the serial number, hoping that would help (have also tried that before).  It waits and then the Editor/Organized box comes up again.  When I go to the Editor, it tells me that this is a trial copy which has expired and it starts all over again.
    I was so frustrated, that I waited a couple of months to try it again.   The thinking was that there was some glitch that would work it self out and I could again  down load a clean copy of the original, not a trial.  (I do not know how I keep getting a trial copy of PSE 12, as it is not even offered on the site.)
    The crazy thing is this morning when I turned on my computer, I had an update for the Adobe PSE 12 and Camera Raw.  Probably because I had downloaded a copy again. 
    When I go the the web site to down load a copy of the PSE !2, I am doing it from the My accounts/ products page and downloads.  I have left the web page open to copy the serial number from that page, although it always matches my notes. 
    ThanksT

  • How can i get serial number on my photoshop from creative cloud

    how can I get serial number on my photoshop from creative cloud

    Creative Cloud applications aren’t licensed with a serial number, they are licensed by logging into CC.

  • Where can I get serial number for Lightroom to start using it?

    Hello. I have just created Adobe CC account and purchased a Photography membership plan for Individuals. The price is 9,99 per month and this sum has already been taken from my card. On this page (https://accounts.adobe.com/plans) I can see the confirmation that I have obtained this plan.
    Now I want to use Lightroom but it asks me for serial number. After reading some help I found that I should get serial number from here - https://www.adobe.com/account.html. But on this page it says that "You have no registered products.". So I see no serial number.
    So there's a simple question - where can I get serial number for Lightroom to start using it?

    Jeff, thanks for your answer but it doesn't help. I've successfully passed all checks on page Sign in, activation, or connection errors | CS5.5 and later . My internet connection is ok, hosts file ok, certificates ok, etc. It's not a source of the problem.
    I've found that on page Adobe ID it says that I have free membership. Somehow it turns that my purchased Photography membership plan is not there at all. in order to proof that I really purchased it please see screen from my internet-banking page below:
    Why it is displayed only free membership in my account page and not Photography subscription which was already paid?

  • Did reset--asking for serial number--- can't see it, because it's woer down-- how can i get serial number?  maybe a dowload histort or something

    had to do reset on ipod, it wants a serial number and the back is too worn to read it--- can i get serial number somehow, maybe a way to get a download history or something

    iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • Stolen ipod, unregistered, can I get serial number

    I had 2 ipods stolen from my car. I did not register them but I have recently synced them with my itunes. Is there anyone I can find the serial number?

    If one of the Nanos was the last device that you connected to and synced with your iTunes library, there is a chance you might be able to get the serial # to show up in the Device Connectivity diagnostic report. See here for instructions on running this test.
    iTunes for Windows: Device Connectivity Tests
    If you have previously registered the device with Apple, you can view it's serial # in your list of devices you have registered under your Apple ID.
    https://expresslane.apple.com/GetproductgroupList.do
    See here: iPod: How to find the serial number
    If none of those help, I'm afraid you are out of luck.
    B-rock

  • My phone is lost or stolen, how can I get serial number

    my wife's iphone is lost or stolen. How do i get serial number to report to police. It is an 4S. Thanks,

    The following gives a variety of methods Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support

  • My redemption code expired before i installed can't get serial number?

    Remission code has expired on my photo shop elements II pack with Adbe premiere elementsII how do i get a serial number

    Did you try logging in to your account on Adobe webserver if the serial number is listed there?  You might just be lucky for the number there.
    You need to check this using a browser like Internet Explorer, Firefox or Safari.
    Good luck.

  • I can't get serial number for Acrobat X Pro... I tried to install an update and it failed (error code 1310) and the help site said to uninstall it then reinstall it from the install files.  I did that and now I can't get past the serial number.  I can't f

    How do I find my serial number when I have uninstalled Acrobat?

    Hi pata1922,
    Please check the KB : http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Regards,
    Rave

  • Can't get serial number for pse12 bc redemption code used once already

    I am trying to get a serial number for a program I purchased, pse 12. I still have the redemption code but because I'm trying to install on a new computer I need my serial number once again. It says it has already been redeemed. I did not write it down, I purchased this program and am wanting to put it on my new laptop. How can I get the serial number that I need to install this?

    moonjodi3 wrote:
    Sorry I was not aware, yes photoshop elements 12. I can not access that email account because it was hacked. I had to create a new email account as well as everything else. It has really become a huge problem for me with everything. I have the product the box it came in, the materials and the redemption code.
    You can login to your adobe account using the old email address and change the email froim your account so that you have your history of opurchases on your new email address (click on this picture).  You will see a space to enter your email.  I have deleted my email for security reasons but you will see the word verified on it.
    Good luck.

  • Can't get serial number for lightroom.

    I don't know where to get the redemption code for CC, so I can't get the serial number for lightroom. I tried using the help that adobe gives you, but it just took me in circles. Help!

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • How can I get serial number

    I bought a student photoshop CS6 software, but I don't know how can I get my serial number on website? can you tell me in details?
    Thanks

    Hi Yan Liu,
    Please use the following links to find the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    if that doesn't help, contact adobe support, http://helpx.adobe.com/contact.html?product=flash&topic=using-my-produ ct-or-service
    Regards,
    Rajshree

  • Can't get serial number

    Hello:
    I have purchased Adobe Photoshop Elements 11 and Adobe Premier Elements 11. It is a boxed version with DVD's to upload
    I am trying to get my serial number, but am having problems.  When I go to Adobe.com, it asks me to enter a serial number - which I have done as it is on the back of the box holding the disks - but when I press on the Redeem Card button, nothing happens.
    Could you help me?
    THank you

    When I go to Adobe.com, it asks me to enter a serial number
    Which link are you going to exactly?
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    https://redeem.licenses.adobe.com/getserial/

  • CS4 : Can not get serial number for student Edition

    I purchased Creative suite 4 Design premium student edition for windows week ago, I followed the instruction, however
    when I pressed the link "get your serial number" under NEXT STEPS , I got the message as below,
    Any advise,
    thanks,
    Bin

    Please repost in the adobe.com forum. Adobe personnel monitor that forum and may be able to help.

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