Can't get shuffle to update says files being used

i cant update says files being used by other application,i just bought this there is no other application being used.im about to return it

If you have some utility that runs in the background and monitors mounted volumes, such as anti-malware software, you may want to disable it while doing the update.  Or, if you can set it to ignore the iPod's "disk" (not monitor it), that may work.
Restart your computer.  Immediately run iTunes and connect the shuffle.  Try to do the update again.
In case that does not work, do you use a Mac or Windows?  If it's Windows, what version?

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