Can't get Smartview 9.3.1 offline forms to work

I have a sample form in Planning 9.3.1 that I have enabled for offline use.
I can connect to the form in Excel 2003 using Smartview.
However, I cannot seem to take the form offline. The menu item is greyed out.
The id I am testing this with is provisioned as:
Provisioning Manager
Administrator
Manage Models
Offline User
Mass Allocation
Essbase Write Access
I can't believe that there's a provisioning issue given the above access.
I have tried installing the Smartview client from the server and from the Planning Tools->Install menu item.
Anyone run across this before?
It is Smartview 9.3.1.1.006.
Thanks for any help.
Regards,
Cameron Lackpour

Hmm, the software setup sounds like it's correct.
In my original post, I indicated that I was set up for Offline use. I wonder if you've had a provisioning issue all along.
If you can, find a clean PC on which you have full Windows Admin rights.
Install SmartView.exe and Offline.exe.
As the world's greatest Planning user (Provisioning Manager, Administrator, Manage Models, Offline User, Mass Allocation, Essbase Write Access), try taking the form offline.
If it works, try backing off on the provisioning rights. I think you should only need Offline User.
Then try it on the PC that doesn't work using that id.
If successful, it's an installation issue.
I appreciate that it has to work somewhere first, but if you've got an id with every role available to a Planning user, I can't see how it can be anything other than an install issue (which I think is what you suspect). The easiest way to determine this is to make sure you've got a wide open client, and then start locking things down on both the Hyperion and on the Windows side until Offline breaks.
If you still can't get it to work, Oracle/Hyperion support will be your new best friend. Maybe there's a secret handshake that's required in your environment.
Regards,
Cameron Lackpour

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