Can't get Software Update for 755p to work

I've followed the directions explicitly but at the point where I point the memory card into the Treo for the update it doesn't work.  How does the software update (1.08) get onto the memory card?  Do I download it onto my computer, double-click the zip file and copy it all into the PALM folder on my Mac?
here's the site I'm using:
http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,kb=PalmSupportKB,t=ooccase,case=obj(9156) 
Thank you for your help. 
Post relates to: Treo 755p (Verizon)

Hi Alan,
Yes, I reformatted/erased the card.
I'm wondering if there is a snag in how I need to get the downloaded new softeware from my computer to the card.  I have tried both dragging the zip file directly into the Palm folder and, opening it first and then dragging all items in.
thank you for your help.
Mark 
Post relates to: Treo 755p (Verizon)

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