Can't get sound from playback of video from curve 8500 series

I video taped my daughter singing. I took it off my phone and placed it on my computer so I could post it online. I don't get any sound when I play it back on my computer using Windows Media Player. It keeps telling me the Network is too busy to playback in original quality, The picture is great but there's no sound. I'll try using Quick Time player but how do I get the sound back. Playback on my phone is perfect, sound and all.

PITT66,
Try doing a cleansweep and reinstall of the sound card. Follow these instructions to cleansweep. After you have finish reinstalling, try the EAX console again
http://us.creative.com/support/kb/article.asp?l=2&sid=72
Jason

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