Can't get sound working

I've been using iChat + iSight to speak to a PC user on AOL.
When we start a chat, I can see her, and she can see me. Also, she can hear me, but I can't hear her. She's checked her mic is working, and I have my mic setting as iSight, but we can't seem to work out the error.
I have to confess I'm at work, so don't know the actual version of iChat I'm using - my software updates are up to date, but I bought my mac about 2 years ago, so it might be an older version. I can check this point tonight if its possibly relevant.
We did chat when she was on a different (older) PC, where we both had video and audio working, but much worse quality - which makes me think the problem is her end.
Any thoughts/suggestions very welcome - if anyone can at least tell me the obvious settings to use, or downloads to do, I'd appreciate.
Cheers
Justin

Hi Justin,
If when you open the Connection Doctor in the Video menu and she has a bit rate that is low and a framerate of about 1 fps she will need to do this:
Click on the tab at the video pic at the rear (her preview)
Thien she should click the small icon on the right
Then slide the slider that appears to the left.
You should see he bit rate and framerate increase.
Get her to stiop when you can hear her.
12:52 AM Tuesday; August 1, 2006

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