Can't get the かな key to work on Japanese keyboard

I've tried almost everything I could but I can't seem to get the かな or the 英数 keys to work. Can anyone help me get them programmed or tell me how to use them correctly?
I'm using the Apple Japanese keyboard.
Thanks

Eajix wrote:
Yes, every single other key works and the keys are in the right spots.
Thanks for that info, which is important.
Can you switch between Kotoeri and US input by using apple/command plus space?
Do you know Japanese well enough to use the Japanese forums at
https://discussionsjapan.apple.com

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