Can't get the mobile app to work

I am asked to put in my mobile number which I do.
It says couldn't find my pin. But it also says it has sent the pin,which I don't receive.
Solved!
Go to Solution.

I have downloaded the mobile app,but cannot get it to work.
I follow the institutions but no luck.
I just won't work.
I now think the problem may lie with. Bt
As quite unexpectedly Bt sent me a message
saying there. was a fault and it would be fixed by Monday Pm
Thanks for your help
If no joy from Bt I may come back for help

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