Can't get the preorder thing right!

I preordered Dragon Age:Inquisition on 9/21/14. I purchased the game on 11/18, but never received the $10 certificate. I also preordered GTA V on 11/17/14, but decided not to pick it up. When the CSR at Best Buy tried to return the preorder, they could not and said that I would have to call Best Buy corporate to get my money back. It seems like more often, than not; when I preorder from BestBuy I have some typ of issue.
11/18 dragon age preordered on 9/21/14

Hi bward1001,
Thanks for writing in, and thank you for being a My Best Buy member. We are happy to have you as a Gamers Club Unlocked member. I am sorry to hear of the trouble you have run into with your recent pre-orders, but I will be happy to provide some information that may help clear up those concerns.
Dragon Age: Inquisition was not a part of our "Get $10" promotion, so pre-ordering and purchasing would have awarded you a pre-order digital bonus, but it would not result in the added $10 My Best Buy certificate.
In-store pre-orders are not automatically refunded as they would be for a BestBuy.com pre-order, so I regret that your GTA: V pre-order is now cause for added concern. As it was a deposit paid in-store, you would need to return to the store to request a refund. That said, as the return period for in-store purchases has now passed I would recommend you speak with a store manager about your refund request for this game that you never fulfilled.
I hope this helps. Come visit us any time with additional questions or feedback.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
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