Can't get the updated Verizon Messages app to work on wifi as the update claims it will

I received the update to the Verizon Messages app yesterday and when I opened it, it said the smartphone will now send and receive text messages over wifi when the cellular network is not available.  I have been unable to make this work and I contacted Verizon and the tech said that obviously it will not work on the Samsung Galaxy Note 3, but it said it will work on my device when I look at the app store.  Any ideas?

Yesterday morning, the icon appeared telling me that Message+ was connected to WIFI, however, all day today, I would have it show that I had messages, I would look on my pulldown and it would show that I had messages, but when I went to the app, the messages had disappeared.  The same thing has been happening with my email.  The native email app would not pull down my mail folders, so I had to load a 3rd party app the does pull them down, but then it loses emails.  This is the 2nd Note 3 I have had.  My original started giving me a black screen when I tried to answer a call and I would have to reboot the phone and call them back.  Now this replacement loses email and messages.  In my business, these are very important.  Not sure what I am going to do, not happy with my choice of phones at this point.  Thank you for offering to look into the problems for me, I appreciate it.

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