Can't get to add-ons page via EE kite

I recently started a 30-day rolling data contract and bought an EE kite (a mifi device) to pair with the data sim. In 'my account' there is a link to get addons (add-on.ee.co.uk), but when I follow it I get an error message sayiing I need to switch off wifi and connect over the ee mobile network. But I 'am' connecting over the ee mobile network, the EE kite is running on said network exactly as required. However the kite is of course connected locally to my computer via its wifi hotspot, which I guess the website is (incorrectly) interpreting to mean that I'm not using their mobile network. (My computer has no sim slot so I cannot comply with the suggestion to connect it to the mobile network directly, hence the kite). Obviously, the kite is sold by EE themselves to work in exactly this way, so it would seem odd if their own website were incompatible with its use. Am I (as I suspect) missing something, or is there a way around it? CheersKev

Hi thanks for the reply. Searching around the web today I've come to suspect this issue may not be specific to me, and so I'm less optimistic of customer services being able to help. It also seems data-only customers fall through the net of being able to call ee support without charges, so in the frst instance I'm going to try something else. I happen to have access to a smartphone so will try putting the data sim in that temporarily just to use the EE system on this occasion. People have apparently resorted to this in order to register data sims with some success (when EE tried to send their data-only devices text messages as part of the registration process), so I have reason to hope it will get around this website incompatibility issue too. Longer term, I'll probably upgrade the phone provider's tariff and tether that (if/when I occasionally need extra data) instead of using addons with the ee data contract. The phone is not not with EE so this approach will also offer a backup option when I can't get an EE network signal or if/when other ee-related things aren't working.. Cheers,Kev

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