Can't get to "redeem". Blank white page.
Hi, first ever question. Have downloaded iTunes and when I open the store the side menus and top bar menu with music etc open but the main page stays white and I can't get to "redeem". Any tips? Thanks, G.
The main causes for this are:
1) browser incompatibility: Try a different browser. Internet Explorer usually works.
2) JavaScript must be turned on.
3) Some firewalls will block this. To test this, temporarily turn off your firewall. If this corrects the problem, then turn your firewall back on, then open a hole in the firewall, to your router.
4) Corrupted router firmware. Since the rest of your router is working, this is probably not the cause. However, if no other cause is found, you may need to reflash your firmware.
5) If your router is the WTR54GS (note: NOT the WRT54GS) then your default address is 192.168.16.1
Also, go to "Command Prompt" and type in "ipconfig" (no quotes), then hit the "Enter" key. The "Default Gateway" is your router's address.
Message Edited by toomanydonuts on 02-02-200711:02 PM
Message Edited by toomanydonuts on 02-02-200711:08 PM
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