Can't get trial version of photoshop cc to work.

I downloaded what is supposed to be a 30 day free trial version of photoshop cc to use. Yesterday, all I could get it to do was show me a tutorial. I spent 2 hours with an adobe tech, she uninstalled, changed a bunch of settings and did a bunch of stuff. Then I had to download it again, which took THREE HOURS. I had things to do, like go to work and sleep, so didn't get back to it until today. And today...same exact thing. I can't find any way to actually use the program, all I can do is look at the tutorial. I've waited 8 hours for a live chat agent, there hasn't been one available all day. I'm getting pretty disgusted. Any ideas as to how to get this to work?

Please refer:
http://blogs.adobe.com/crawlspace/2013/06/updatingupgrading-to-photoshop-cc-faq.html
If it still does not solve your problem do let me know.
Regards,
Ashutosh

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