Can't get usb fax modem to work

I have one of those small white apple phone/fax usb connectors, and I am trying to send a fax of a word doc but I can't get the process to work.
It reports that there is no dial tone yet it is connected correctly from the computer to my phone line.
I recall being able to do this a couple of years ago, but now I can't figure it out.
Could there be a compatibility problem with the OS?
I used it before with Tiger and now I am on Snow Leopard.
Is there some setup that I need to do before using it?
When I plug it in, it reports that there is a new network interface detected called external modem and it needs to be set up in network preferences.
In the setup, it asks for a phone number an account name and a password, but which account is it referring to? My computer, my ISP, my network router?
It then disconnects and reports that there is no dial tone and to try connecting the phone line again, but it is connected and is working.
Thanks for any advice

Thanks.
It does appear correctly, and everything seems ok, but it doesn't work.
I've been reading around, and apparently the apple usb fax modem doesn't work with digital phone lines.
The last time I used it, in 2007-08, we had an analogue phone line but now we have a digital line as part of the Virgin media phone, cable and broadband service.
Unless someone has had positive results getting it to connect to a digital phone line, I have to conclude, sadly, that it is now obsolete hardware.
I can't even find a comparable item on the apple store website anymore, so they must know that it doesn't work with digital phone lines and stopped selling it.

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Last edited by fazo96 (2013-09-30 16:08:10)

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