Can't get video's to play on macbook

This message is relating to a problem my boss is having while trying to view a CD with video on it. He viewed the CD on a different MAC and was able to view the contents- he brought it home and put it in his PC and was able to view it there also, but when he went to load it on his MAC laptop, he couldn't get it to work. Any idea what might be going on? Could he have an incorrect version of Quicktime player or do you think he needs to purchase an additional add on feature to enable him to open this?
He's also mentioned not being able to open/view videos attached to e-mails, it brings up jibberish he referred to as "Chinese scribble".

Try posting in the QuickTime for Mac forum. You'll be more likely to get help there than you will here in the QuickTime for Windows forum.
When you repost, it will help if you can state what format this video is. Otherwise people will be largely just guessing.
Regards.

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