Can't get wmv to play even afer updating flip for mac. Test returns new box with "The operation could not be completed"

I've tried enable/diasble plugins etc.
Update flip for mac
Firefox is updated
Mac OS is updated
Mac software is updated

Try to update QuickTime plugin, if it is not updated, uninstall and install it again.
see for info : [https://support.mozilla.org/en-US/kb/Using%20the%20QuickTime%20plugin%20with%20Firefox Using the QuickTime plugin with Firefox ]
definitely see this: http://www.telestream.net/pdfs/user-guides/Flip4Mac-WMV-User-Guide.pdf
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

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