Can't hear a text that was recorded

my sister in law sent me a recording via text. I can push play but nothing happens.. has anyone had this problem, if so, can anyone help??
Post relates to: Centro (AT&T)

Was the message in sms format or mms?
Click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/centro/centro_att/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
On page 114 Of the user guide are the instructions for sending MMS messages. This is what you want to use for any audio, video, photos, etc.
Post relates to: Palm i705

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