Can't hear audio  video from google or apps. What do I do?

I Have an iPhone 5 I have had for a year and now it won't play audio from the Internet or my apps. I have tried turning off Bluetooth and resetting my phone. I even upgraded operating systems with the latest updates. But I can't figure out what is causing it. There's no obstructions on my jacks that I can see. Speakers appear to work fine for speakerphone and Siri. What gives?

Make sure the phone didnt get put on mute somehow and if not sounds like a hardware problem. Go by a apple store and let them take a look if the internal mute is off. If your in warranty they will take care of it right there or maybe schedule you to come back. To avoid that get onine and set up an appointment. If your not in warranty there will be an out of warranty repair fee which is much less than a new phone.

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