Can't hear my 8830 ring with incoming calls

I've checked my settings to make sure it 's on "tone" and loud with my ringer, and ensured it was not on mute. However, whenever my phone rings, I can't hear it, no sound comes through. I've been missing lots of calls the last couple of days cause it rings with no audio.

Hi prchick06,
Have you already tried reinserting your battery and switching ringtones as a test?
If so you could also try clearing the profiles database as shown in the KB article below:
http://www.blackberry.com/btsc/KB10167
Cheers,
-FB
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