Can't hear other person, they can hear me - and memory issue with restoring backup

Hello,Hope you can help. My Xperia Z has a fault, I can't hear anyone when they are speaking on the phone. I can hear everything else, and when I put them on speaker it works all right. I checked on the forum here and someone else was advised to download and run a diagnostics app, and if that showed a fault, to run repair in Bridge for Mac. I did these and of course all my data was deleted from the phone. I now have two problems: 1. I still have no audio on incoming calls. Any suggestions for fixing this? 2. When I try and install the backup to my phone, it says the memory is too full. But the phone has been wiped clean - how can there not be enough memory? It's like it still thinks my phone is in its pre-"repair" state, with all my music on it and so on. Thank you, Segundus

Hi segundus! Sorry to hear you have a problem with bridge for mac. Can you please send me the error logs concerning the backup.  Here’s how to get error logs from Sony Bridge for Mac:
1. In BfM, hold the "alt" key down while selecting the "Phone" menu. Select "Clear logs" to remove all old logs and get a clean start
2. Reproduce the problem you're having, whether it's connecting the phone, importing photos, doing backup...
3. In BfM, hold the "alt" key down while selecting the ”Xperia” menu. Select "Export logs"
4. On the computers desktop there should now be a file named "SonyBridgeForMacLogs_[date].zip
5. PM a shared dropbox link to me. Best regards Fredrik

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