Can`t hear when dialing out

i get this problem when dialing a number. i can`t hear the other phone ringing or the person talking but they can hear me saying "hello" sometimes i also can`t hear messages that are sent to me(email,text) that contain music or speech. sometimes this problem goes away if i activate voice dialing. any ideas ? i brought it back to where i bought it and they had no idea what was wrong.

Go into your Phone icon, from there display the menu and go into Options, then General Options. Try setting the default call volume to 100%. Also during a call if you hit the "Volume Up" button to increase the volume if you set the above percentage to something lower
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Can`t hear when dialing out

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