Can't hear who is calling

hello i hav e bb torch 9810. i cant hear anyone when i make a call or when i receive a call. The otherone can hear me. i only hear when i put the speaker on. What must i do?

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
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