Can't hotsync 755p with Thinkpad via Bluetooth

Question

I upgraded from a Tungsten E2 to a Treo 755p, reinstalled Palm Desktop, and can not hotsync with Bluetooth.  The 755p reponds with the "port already in use" (it's not.)  I've determined that this is the catch-all response from the PDA when it doesn't get a response from the laptop.  Syncing via the USB cable works fine.  I have the two paired, and have reinstalled the Palm Desktop twice and done soft resets numerous times all with no effect.  I've searched the internet, run through the Palm support pages on initiating Bluetooth response.  This worked fine with the E2, but I cannot get it to work with the 755p.  I welcome any help on this since trying to fish out a cable all the time is not going to work for me (expecially since it's so difficult to detach the cable from teh Treo! What's up with that?!).  Thanks.
Duane
Post relates to: Treo 755p (Sprint)

Answer 1

Are you sync'ing the new device to the same username in Palm Desktop as an older device?
If you are, this will cause problems on the new device. When you sync the device, it saves the device settings, 3rd party apps, preferences, etc. in the backup folder in the username folder on the PC. When you sync the new device it copies the contents of the backup folder for the old device to the new device. This will cause corruption in the settings for the new device thus causing erratic behavior of the new device.
Looks like you may need to hard reset your device and rename your backup folder. Go to http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887 and follow the directions to do a hard reset. Next before you hotsync your data back over you will need to rename your backup folder, to do that go here;
XP
C:\program files\palm or palm one\[hotsync username]\ and rename your backup
folder to backup.old
Vista
Start-->documents\Palm OS Desktop\[hotsync username]\ and rename your backup
folder to backup.old
Then hotsync to your current hotsync name and all your contacts, calendar,
tasks, and memos will come back over.
Show file extensions for XP or Vista
XP
If you can not view file extensions on your PC I would like you to open a
folder go to Tools-->Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Vista
Open control Panel go to Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/treo/treo755psprint/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705