Can't hotsync my calendar and contacts now

I got my Centro (Verizon) two days ago and it worked great. I received both my comcast email and my EAS email from work. I did one hotsync at home two days ago without any errors, but once I went into work and the centro started a wireless sync to our email network everything changed. My personal contacts and calendar are now on my Microsoft Outlook 2003 at work and the centro won't hotsync them to my outlook 2002 on my personal computer. I have done just about eveything I could think of. I did a hard reset, set up both my email accounts again and got a few things to hotsync to Outlook 2002 at home, but the contacts and calendars just won't. There is no error. They just aren't listed in the hotsync log on the device. I checked the conduits in the hotsync manager. Every thing is checked. I have changed settings, such as set as default, but it just wont sync them. I am at a loss, hoping that my company's IT people can help. Any suggestions? Thanks, Linda
PS. My IT person is telling me that my Centro won't hot sync via the cable now that I have used my company's EAS. So, how do I undo this?
Post relates to: Centro (Verizon)
Message Edited by lkpolovchik on 08-14-2008 06:04 AM

This is what i got from chatsupport.palm.com
Steve_Lloyd(Thu Aug 14 14:17:01 PDT 2008)>I have recently changed jobs. At my old job, I synced at my workstation for media, memos and tasks, and used the sync button in Versa Mail for mail, contacts and calendar. Now I want my USB sync to sync all.
analyst Zane has entered room
Zane(Thu Aug 14 14:24:36 PDT 2008)>Hello Steve_Lloyd, Thank you for contacting Palm Technical Support. My name is Zane. How may I help you?
Zane(Thu Aug 14 14:25:46 PDT 2008)>I understand that you are unable to Sync Calender and Contacts.
Steve_Lloyd(Thu Aug 14 14:26:23 PDT 2008)>when I set up versa mail, I think there was something i did to prevent desktop sync of contacts and calendar.
Steve_Lloyd(Thu Aug 14 14:26:34 PDT 2008)>now i want to reverse that
Zane(Thu Aug 14 14:27:09 PDT 2008)>Okay.
Zane(Thu Aug 14 14:27:17 PDT 2008)>Can you confirm me, the make and model of your device?
Steve_Lloyd(Thu Aug 14 14:27:31 PDT 2008)>palm treo 755p
Zane(Thu Aug 14 14:28:07 PDT 2008)>What is the carrier you are using?
Steve_Lloyd(Thu Aug 14 14:28:13 PDT 2008)>sprint
Zane(Thu Aug 14 14:28:49 PDT 2008)>Do you have work email account?
Steve_Lloyd(Thu Aug 14 14:29:01 PDT 2008)>yes
Zane(Thu Aug 14 14:29:20 PDT 2008)>I will explain you the cause of issue.
Zane(Thu Aug 14 14:30:57 PDT 2008)>Setting up an Exchange Active Sync (EAS) account on your Smartphone lets you sync your Calendar, Contacts, and Email over the air.
Because this type of account in VersaMail performs all of its synchronization over the air, HotSync conduits for Calendar and Contacts are disabled, to avoid duplicates when you sync through your USB cable.
After you set up the EAS account, and HotSync your device twice, the calendar and Contacts conduits will be disabled; they will only update on your Smartphone through an over-the-air sync.
Zane(Thu Aug 14 14:31:35 PDT 2008)>If you’d like to switch back to synchronizing your Calendar and Contacts through the USB HotSync cable, you will not be able to use over-the-air Exchange ActiveSync. You'll need to delete the Exchange ActiveSync account from your Smartphone; since this will also disable email synchronization for the Exchange ActiveSync account, you may not want to do this.
Steve_Lloyd(Thu Aug 14 14:33:54 PDT 2008)>actually,that is what i want, because the over the air mail sync is my old work e-mail
Steve_Lloyd(Thu Aug 14 14:34:47 PDT 2008)>so, if I just delete my activesync account from versa mail, the ability for the contacts and calendar to come back will happen automatically?
Zane(Thu Aug 14 14:36:00 PDT 2008)>Yes, once you delete the Exchange Active Sync account, you can successfully HotSync Contacts and Calender.
Steve_Lloyd(Thu Aug 14 14:36:09 PDT 2008)>Thank you.
Steve_Lloyd(Thu Aug 14 14:47:09 PDT 2008)> Now they are in there, but say "do nothing"
Zane(Thu Aug 14 14:47:47 PDT 2008)>Change them to Synchronize the files and perform HotSync and you will be successful.
Post relates to: Treo 755p (Sprint)
Message Edited by slloyd on 08-14-2008 02:57 PM

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