Can't HotSync - Vista 32 won't doesn't recognize my Treo 650 (Sprint)

I just purchased a Windows Vista32 laptop (Dell 1737). I've installed Palm Desktop 6.2 (with HotSync Manger 7.0.2). I can't get the hotsync to work. I think it related to the fact that when I connect my Treo 650 to the laptop via a USB cable, I don't see a reference in the device manager to a Palm device being connected to the machine.
If I select the Add Hardware function from the control panel and look at hardware types that can be manually setup, I can see an entry for "Palm OS Handheld Devices", but it grayed out and can't be selected.
Any thoughts on how to get Vista32 to recognize that the device is connected? Thanks in advance to anyone that takes the time to response.
- Johnny
Post relates to: Treo 650 (Sprint)

You may need to "clean" uninstall Palm desktop and start again. It sounds like the drivers are not loading.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.
Skip the first step above because you have no data in Palm desktop.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys
from your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are
you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username and you synced your device before, put in 'test" if you
did not sync before you create a hotsync name.
Post relates to: Palm i705

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Post relates to: Treo 650 (Sprint)

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Can't HotSync - Vista 32 won't doesn't recognize my Treo 650 (Sprint)

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