Can't import contact information from iPhone when synching

Hi guys,
When we are using iTunes to sync my wifes' iPhone & Mac Pro, we have never been able to get the address book to sync with her computer. She has a ton of contact info on her phone and it is becoming more and more important to get these over to the computer. We have done all of the basic stuff (ie making sure "Sync address book contacts" is checked in iTunes), but still when we do a sync we can not get the info from the phone to the computer. If anyone has any information on why this may be happening and how we can fix it your input would be appreciated.
Thanks!

Hello there, auscaz.
The U2 album should be showing in your Purchases in iTunes. The following Knowledge Base article offers up the steps on how to download a previous purchase:
Download past purchases
http://support.apple.com/kb/ht2519
Download previous purchases on Mac or PC 
Make sure your Mac or PC meets these system requirements:
iTunes 10.3 or later
You need iTunes 10.6 or later to download previously purchased movies and TV shows.
iTunes account in a country where iTunes in the Cloud is available
iTunes Store
Open iTunes and go to the iTunes Store.
Click Purchased in the Quick Links section.
Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
Select Not in My Library to view purchased content that isn't on your computer.
Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
Click the Download  icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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