Can't import ditamap to Robohelp 11, error "no logs found"

I've googled this question and found some input from 2012, but it doesn't resolve my problem.
I'm trying to import some ditamaps into RoboHelp 11 from FrameMaker 12,  but if I choose the plain ditamap (as opposed to the FrameMaker ditamap) format, I get an error:
Processing with DITA Open Toolkit failed. No Logs found.
Check DITA Open Toolkit is installed and working.
The DITA OT is installed and working because I can use it to generate output from Frame and on its own. Also, I changed the path in the processing options from the Frame DITA-OT path to the plain path (c:\ditaot on my computer). But neither path works.
The old query on this subject (http://forums.adobe.com/message/4921792) suggests back-grading the DITA-OT to a seriously obsolete version or reinstalling the entire Technical Communications Suite. The first solution does not much appeal and I rather hope there has been a resolution since!
As for the second, I have just taken out a monthly subscription to the TechComm Suite 5 and was not provided with a license number to reinstall it (on the same computer, over itself - it was previously installed as a trial version).
The import of a FrameMaker ditamap works better, but I don't much like the way Frame outputs from DITA (for example the loss of hierarchy when I include a topichead rather than a topicref as a chapter title). I find overall that plain DITA-OT does a much better job at outputting correctly, but would like to be able to use RoboHelp functionality to manage the branding and styling.
Has there been any movement on this since 2012?
Thanks to anyone who can help.
E. Roselli
Cambridge Imaging Systems

Hello Elena
You seem to have the mistaken impression that the Adobe folks are the only folks hanging out here. Sure, they do visit from time to time, but this is primarily a user to user forum. If you have something pressing that needs an "official" answer by Adobe, you need to contact support. Either that or consider filing a wishform/bug report.
Click here to file a Wish or Bug
Cheers... Rick

Similar Messages

  • Importing ditamap into RoboHelp fails

    I am trying to import a ditamap (created in FrameMaker) into RoboHelp. I am able to create Web output using command line DITA-OT, which is what RH uses in the background. But when I try in RH, I get the following error:
    Error occurred while importing C:\......\a.ditamap. See Output View for details.
    The Output View says:
    Processing with DITA Open Toolkit failed. No Logs found.
    Check DITA Open Toolkit is installed and working.
    Well, as I said, DITA Open Toolkit is indeed installed and working for the exact ditamap that fails in RH. Even more puzzling is the fact that my colleague, who we believe has the same setup as I do, is able to import the ditamap.
    We are both using RoboHelp 10.0.0.287, which I believe is the latest update available. Please correct me if I'm wrong! Our machines are Windows 7 and we have FrameMaker 11 (not that it should matter). DITA-OT is 1.6.3.
    I found some talk about this problem from an old post (here), in which someone stated that Adobe is working on this. Any ideas whether that is still the case, or if I can try anything else?
    Thanks,
    Heather

    Thank you for your reply, RoboColum(n). It turns out that the solution was to use DITA-OT 1.5 rather than 1.6.3. I was mistaken when I said above that my colleague and I had the same setup. He has been running the OT 1.5 for quite some time and since I recently installed it, I went for the newer version.
    We can use version 1.5 for what we need, but it is rather strange that version 1.6 does not work to import ditamaps in RoboHelp. The information I found states that version 1.6 improves performance, provides clearer error messages and has undergone significant code cleanup.
    I would be interested to know if Adobe will be keeping up with future versions of the DITA Open Toolkit. There are plans to incorporate the creation of context-sensitive webhelp in a future version, which would be really helpful for us.
    Thanks again,
    Heather

  • CAN NOT IMPORT BUSINESS AREA AS IT SAYS - JOINS NOT FOUND WHERE REQUIRED

    We have recently migrated from Disco 4.1.48.08 to 10.1.2
    Everything looks ok - we are able to look at existing workbooks and business areas. And we can export business areas successfully.
    However
    When we try to import some business areas it returns - JOINS NOT FOUND WHERE REQUIRED and fails. This is now causing a problem with how we promote from our test/uat and prod environments.
    any ideas ?

    Here's some information from Support that helped me...
    Discoverer has many options on exporting and importing objects. Entire End User Layers, Entire Business Areas or only selected objects could be exported. To simplify the process of exporting and importing Business Areas, it is suggested that the export and import process should be done with entire Business Areas. The reason why it is not recommended that selected objects are exported and imported as a norm is to simplify maintenance.
    It is still possible to export and import selected objects, but a knowledgeable Administrator is recommended to head the procedure. The process could get
    very complex and difficult to manage.
    Some Additional Notes:
    - Join conditions are exported, but are not indicated as an object. Join conditions are only exported ** if ** the joining folders are exported.
    - If the ‘refresh’ option is performed in Discoverer Administrator on an object and the underlying object on the database is not available, the object is dropped from the EUL. It is of utmost importance that the objects exist on the underlying database before the ‘refresh’ option is executed.
    - Functions and Workbooks are not exported when exporting an entire Business Area. Functions and Workbooks have to be exported separately.
    The first bullet is what was giving me this error "JOINS NOT FOUND WHERE REQUIRED". I was unable to do a full export - another unrelated error, so I came up with an alternate solution. I created a new BA that only contained the standard folders that my two custom BA's referenced - by JOINS and inclusion in my complex folders. I exported all 3 and they imported into the new instance with no issue.
    Jewell

  • Can't import into MS-Vista/Mcafee-error 3259-"Network connection timed out"

    My downloading is working except when importing music into iTunes. I have microsoft vista and use mcafee but get the msg error 3259-"Network connection timed out - help

    I too am having the same problem. New computer (Dell Inspiron E1505) and new Nano. I've disabled my firewall access, allowed for full access for iTunes, I remain connected to the internet, I remain connected to iTuens store (I can listen to music, see my account info and even see the purchased songs), but I can't download my songs without getting the error 3259 message network connection timed out.
    I contacted Apple/iTunes; they haven't found a solution other than disabling my firewalls, which as I've said I've already done.
    I contacted my ISP and they thought it was a version problem. They suggested that I try to download iTunes version 6, but that hasn't worked either. I just hope someone has a solution. I'm about to take back my ipod and forget the whole thing. Good luck to you and wish me luck!

  • Can't import premiere file without strange error

    Why does AE crash and so strange message everything I try to import an Adobe Premiere file?

    As Mylenium says, we need more information.
    You haven't even told us what version of AE you're using or what process you're going through to try to import a Premiere project or even what the error message is.
    I mean, with what you've told us so far, it's probably because your computer has a self-image problem; it thinks it is too fat. Assure it that you love it the way it is.

  • I figured out how to snap a still photo of a movie clip, but where then does it go, and how can I import it into my iPhoto library?

    I was working in iMovie and discovered how to take a still photo of a movie clip.  Now I can't find that still photo!  Where did it go, and how can I import it to my iPhoto library?

    Just found out and it is simple.  When you find a frame in your video/movie of which you want a still photo or screen shot, just go to the frame and click on command, shift and the #3 in quick succession.  You will hear a "click" like a camera taking a photo.  The screen shot will then go to your desktop where you can drag it to iPhoto or an e-mail, or anywhere you like.  Also you can rename the screen shot by double clicking on the wording under the screen shot on your desk top. Whew!

  • Can only import one song at a time from a CD, then get conversion error.

    I have been using iTunes for several years to import tracks from CDs.  Until now I have not really experienced any problems - though I have not had need to do so for some time.  I have just tried importing a few new CDs and am experiencing the following problem.
    a)  First track is imported OK.
    b)  iTunes gets about half way through the second track and then errors with this message:
    "Error occurred while converting file "<track_name>". An unknown error occurred (-1303)."
    ...followed by:
    "The iTunes Library File cannot be saved.  An unknown error occurred (13010)."
    Note:
    1.  The first track is saved in the media folder OK.
    2.  The library file (iTunes Library.xml) is being still being updated with the new track each time.
    3.  I can resume importing the CD with the track that has just failed and it will import OK, but the next track will fail as above.
    4.  The same issue occurs regardless of the the format to which I am converting (I've tried both mp3 and AAC so far).
    I am using the latest available version of iTunes for Windows (11.1.3.8).
    I am using Windows 7 64-bit.
    I have checked the web for similar instancves of this problem but without success.
    Any ideas??
    Geoff

    i also have the same problem.. it's so annoying!
    i haven't yet found out why this is happening.. but i have found a way to start adding lots of songs at one time..
    in my case, i am adding from my music folders in my C drive.. so i open the folder using 'my computer' and select all the music i want by holding the Ctrl key.. then i make the music folder window smaller and then put my itunes page back up.
    while the music folder window is showing on top of the itunes window page, i press control again and click on one of the highlighted songs (which then picks up all the others i have highlighted) and drag them on top of the word LIBRARY (not MUSIC) until it lights up, this then adds my big group of songs to my library in itunes, then i just right click on my ipod section and press sync.
    i have a new ipod 30gb and am using the new itunes 7
    i never had this problem with my old ipod mini or the itunes version that came with that
    hope this helps

  • Getting error message "Only a type can be imported-" when trying to execute jsp page

    I get the error: "Only a type can be imported. com.adobe.cq.TestServiceImpl resolves to a package in adobe day cq5
    I have created one bundle and installed in felix console. The status of the bundle is also Active. And also it is available in both service and component console.
    Here is my TestServiceImpl class in com.adobe.cq bundle
    package com.adobe.cq;
    import org.apache.felix.scr.annotations.Component;
    import org.apache.felix.scr.annotations.Service;
    import org.osgi.framework.BundleContext;
    import org.osgi.service.component.ComponentContext;
    import javax.jcr.RepositoryException;
    import org.apache.felix.scr.annotations.Property;
    import org.apache.felix.scr.annotations.Properties;
    //src.component
    //declares the class component. This will provide a wrapped ManagedService component in the OSGI container.
    //src.service interface="SampleService"
    //declares the service we are offering. Actually, the interface attribute is superflous, as by default, all implemented Interfaces are used.
    @scr.component
    @scr.service interface="testService"
    @Component(immediate = true, metatype = true)
    @Service
    @Properties( {
    @Property(name = "service.description", value = "abcd"),
    @Property(name = "label", value = "myLabel") })
    public class TestServiceImpl implements TestService {
    public String sayHello() {
         return "Hello World!";
    Here is my jsp code
    <%@include file="/libs/foundation/global.jsp"%><%
    %><%@include file="/apps/mine/includes/functions.jsp"%><%
    %><%@ page import="com.adobe.cq.TestServiceImpl,
    org.apache.sling.api.SlingHttpServletRequest,
                    java.util.List"%><%
    %><%
    SlingHttpServletRequest r = (SlingHttpServletRequest)request;   
                    TestServiceImpl testService = sling.getService(TestServiceImpl.class);
                    out.println("testService:::"+testService);
    %>
    <div id="te-nav" style="display:block !important;">
    </div>
    Is it because of am using annotation in TestServiceImpl class?
    Could you please tell me how to fix it?
    Regards,
    Anderson

    Hi Pawan,
    Thanks for your information. It was problem with my pom.xml It started to work after changing my POM.xml
    I am not able to get sling service for TestServiceImpl. But I am only able to create TestService which is my interface. I need to get reference for TestServiceImpl class not for TestService interface. Please help me to make it.
    i have created TestServiceImpl and TestService class for testing whether my bubdle is crating all the folder structure or not.
    But my requirement is like assume class A has some methods like getMenuLink, setMenuLink.. And In class B i am calling some methods in class A and doing some manipulation in createLink method.
    Here class B does not have any interface. Not implementing  any interface. But I need to get class B refererence via sling.getService.
    I know that if we are using maven SCR plugin..we need to have @component, @service. And All java classes are not services. Will it work if I add activate, deactivate method in class B?
    Could you please tell me how to proceed next?
    Thanks,
    Anderson

  • Can't get burned CD to be read on my laptop itunes which I'm trying to transfer music to. It just says 'track 1' for the entire CD, and can't be copied. Says unknown error -50 when I try to import. Any ideas?

    So...I'm trying to transfer my itunes music to my laptop. I set up a new itunes on my laptop and, with great difficulty (I'm not technical), I've managed to be successful with the help of my memory stick, which saves wasting CDs.
    However, for some reason a few tracks by a couple of artists don't seem to have transferred. So I had the idea to burn a CD and then copy that directly to my laptop.
    There doesn't seem to be any trouble burning the CD - that works fine. I just select audio CD, and done within a minute or so. But when I then put the CD in my disc drive, it doesn't work.
    It says 'track 1', with no other tracks for the entire CD. When I try to import it, it says 'unknown error -50'. I've tried tinkering with the import settings, but it makes no difference.
    Does anyone have any ideas?
    I'm not that computer literate, so please make it idiot proof

    You can use the bootstrap tar.gz files that are found in the same directory as the iso on every mirror.  If you go to the download page, select the mirror of your choice, you will see a file called "archlinux-bootstrap-2013.10.01-x86_64.tar.gz" (one for i686 also).  That is what you need.
    Unpack it whereever you think is appropriate, if you have enough RAM you can use /tmp.  Then after setting up the partitions in the host (Kali/Debian, or whatever), you can arch-chroot to that unpacked directory.  There you will find all the tools necessary to install (pacman and the arch-install-scripts).
    This method has one issue though, and that is that the arch-chroot script (and maybe others) requires some pretty new versions of various things.  In particular, I think that a pretty new version of bash is required.  So I am not sure about the viability of this solution on anything debian, as their stable repos tend to be pretty conservative.  It also means that you need to have a pretty good understanding of the install process, as you will still mostly follow the beginners guide, but it will require a few changes in the procedure.
    Good luck.

  • Can't import CDs into i tunes, unknown error -48

    Help.... All of a sudden I can't import CDs. I keep getting the same error message. I've tried changing my preferences but with no luck. Does anyone know how to fix this?

    Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
    Dell Computer Corp. Inspiron 1000
    iTunes 7.0.2.16
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.1
    LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    Video Driver: SiS M650\SiS Compatible VGA
    IDE\DiskFUJITSUMHT2040AT_______________________0022___, Bus Type ATA, Bus Address [0,0]
    IDE\CdRomQSICDRW/DVD_SBW242C____________________UQ81___, Bus Type ATA, Bus Address [0,0]
    If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    Current user is an administrator.
    D: QSI CDRW/DVD SBW242C, Rev UQ81
    Drive is empty.

  • Random Bingads WSDL errors: Parsing WSDL: Couldn't load from...failed to load external entity, Could not connect to host, Parsing Schema: can't import schema from

    Hi,
    I am developing a web tool that accesses client's Bingads accounts via OAUTH2 granting. I am downloading data from clients daily.
    Generally it worked, but for 2 days I am experiencing a weird issue, that in random times (but more and more often though) I receive random error messages from Bing server. I am pasting below a few example from my logs (with timestamp and request/response).
    Must note that I launch these requests from the server where we have the webapp but also I launch it locally. The same is the result.
    The timestamp is in France time (GMT+1).
    Thanks ahead!
    Best regards,
    Steve
    2015-01-14 15:08:05: Service\BingAds::initService => SOAP-ERROR: Parsing Schema: can't import schema from 'https://reporting.api.bingads.microsoft.com/Api/Advertiser/Reporting/V9/ReportingService.svc?xsd=xsd0'
    ---------Soap Request:--------------------------------------------
    <?xml version="1.0" encoding="UTF-8"?>
    <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://bingads.microsoft.com/CampaignManagement/v9"><SOAP-ENV:Header><ns1:CustomerAccountId>XXX</ns1:CustomerAccountId><ns1:CustomerId/><ns1:DeveloperToken>XXX</ns1:DeveloperToken><ns1:UserName/><ns1:Password/><ns1:AuthenticationToken>XXX</ns1:AuthenticationToken></SOAP-ENV:Header><SOAP-ENV:Body><ns1:GetDetailedBulkDownloadStatusRequest><ns1:RequestId>108277125</ns1:RequestId></ns1:GetDetailedBulkDownloadStatusRequest></SOAP-ENV:Body></SOAP-ENV:Envelope>
    ---------Response:------------------------------------------------
    <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Header><h:TrackingId xmlns:h="https://bingads.microsoft.com/CampaignManagement/v9">XXXXX</h:TrackingId></s:Header><s:Body><GetDetailedBulkDownloadStatusResponse
    xmlns="https://bingads.microsoft.com/CampaignManagement/v9"><Errors i:nil="true" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"/><ForwardCompatibilityMap xmlns:a="http://schemas.datacontract.org/2004/07/System.Collections.Generic"
    xmlns:i="http://www.w3.org/2001/XMLSchema-instance"/><PercentComplete>100</PercentComplete><RequestStatus>Completed</RequestStatus><ResultFileUrl>https://download.api.bingads.microsoft.com/ReportDownload/Download.aspx?q=XXX</ResultFileUrl></GetDetailedBulkDownloadStatusResponse></s:Body></s:Envelope>
    2015-01-15 05:41:39: Service\BingAds::getCampaigns => SoapFault: Could not connect to host
    ---------Soap Request:--------------------------------------------
    <?xml version="1.0" encoding="UTF-8"?>
    <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://bingads.microsoft.com/CampaignManagement/v9"><SOAP-ENV:Header><ns1:CustomerAccountId>XXX</ns1:CustomerAccountId><ns1:CustomerId/><ns1:DeveloperToken>XXX</ns1:DeveloperToken><ns1:UserName/><ns1:Password/><ns1:AuthenticationToken>XXX</ns1:AuthenticationToken></SOAP-ENV:Header><SOAP-ENV:Body><ns1:GetCampaignsByAccountIdRequest><ns1:AccountId>XXX</ns1:AccountId></ns1:GetCampaignsByAccountIdRequest></SOAP-ENV:Body></SOAP-ENV:Envelope>
    ---------Response:------------------------------------------------
    (empty response logged)
    2015-01-15 05:45:00: Service\BingAds::initService => SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://api.bingads.microsoft.com/Api/Advertiser/CampaignManagement/v9/CampaignManagementService.svc?singleWsdl' : failed to load external entity "https://api.bingads.microsoft.com/Api/Advertiser/CampaignManagement/v9/CampaignManagementService.svc?singleWsdl"
    2015-01-15 11:58:46: Service\BingAds::getCampaigns =>
    ---------Soap Fault:--------------------------------------------
    SoapFault catched:
    Could not connect to host
    ---------Soap Request:--------------------------------------------
    <?xml version="1.0" encoding="UTF-8"?>
    <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://bingads.microsoft.com/CampaignManagement/v9"><SOAP-ENV:Header><ns1:CustomerAccountId>XXXX</ns1:CustomerAccountId><ns1:CustomerId/><ns1:DeveloperToken>XXXX</ns1:DeveloperToken><ns1:UserName/><ns1:Password/><ns1:AuthenticationToken>XXX</ns1:AuthenticationToken></SOAP-ENV:Header><SOAP-ENV:Body><ns1:GetCampaignsByAccountIdRequest><ns1:AccountId>XXXX</ns1:AccountId></ns1:GetCampaignsByAccountIdRequest></SOAP-ENV:Body></SOAP-ENV:Envelope>
    ---------Response:------------------------------------------------
    (empty response logged)
    2015-01-15 11:59:50: Service\BingAds::initService =>
    ---------Soap Fault:--------------------------------------------
    SoapFault catched:
    SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://api.bingads.microsoft.com/Api/Advertiser/CampaignManagement/v9/CampaignManagementService.svc?singleWsdl' : failed to load external entity "https://api.bingads.microsoft.com/Api/Advertiser/CampaignManagement/v9/CampaignManagementService.svc?singleWsdl"
    ---------Soap Request:--------------------------------------------
    <?xml version="1.0" encoding="UTF-8"?>
    <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://bingads.microsoft.com/CampaignManagement/v9"><SOAP-ENV:Header><ns1:CustomerAccountId>XXX</ns1:CustomerAccountId><ns1:CustomerId/><ns1:DeveloperToken>XXXXX</ns1:DeveloperToken><ns1:UserName/><ns1:Password/><ns1:AuthenticationToken>XXXX</ns1:AuthenticationToken></SOAP-ENV:Header><SOAP-ENV:Body><ns1:GetCampaignsByAccountIdRequest><ns1:AccountId>XXX</ns1:AccountId></ns1:GetCampaignsByAccountIdRequest></SOAP-ENV:Body></SOAP-ENV:Envelope>
    ---------Response:------------------------------------------------
    <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Header><h:TrackingId xmlns:h="https://bingads.microsoft.com/CampaignManagement/v9">XXXXX</h:TrackingId></s:Header><s:Body><GetCampaignsByAccountIdResponse
    xmlns="https://bingads.microsoft.com/CampaignManagement/v9"><Campaigns xmlns:i="http://www.w3.org/2001/XMLSchema-instance"></Campaign>........</Campaigns></GetCampaignsByAccountIdResponse></s:Body></s:Envelope>
    2015-01-15 12:05:55: Service\BingAds::getCampaigns =>
    ---------Soap Fault:--------------------------------------------
    SoapFault catched:
    Could not connect to host
    ---------Soap Request:--------------------------------------------
    <?xml version="1.0" encoding="UTF-8"?>
    <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://bingads.microsoft.com/CampaignManagement/v9"><SOAP-ENV:Header><ns1:CustomerAccountId>XXXXX</ns1:CustomerAccountId><ns1:CustomerId/><ns1:DeveloperToken>XXXXX</ns1:DeveloperToken><ns1:UserName/><ns1:Password/><ns1:AuthenticationToken>XXXXXX</ns1:AuthenticationToken></SOAP-ENV:Header><SOAP-ENV:Body><ns1:GetCampaignsByAccountIdRequest><ns1:AccountId>XXXXX</ns1:AccountId></ns1:GetCampaignsByAccountIdRequest></SOAP-ENV:Body></SOAP-ENV:Envelope>
    ---------Response:------------------------------------------------
    (empty response logged)

    Hi,
    1. I am using the older version of the PHP library provided by Bing (updated on 1/20/2014), so that is doing the WSDL loadings. I initialize the proxy calling OpticoBingAdsClientProxy providing what it needs, and then do the requests.
    2. I have a cron that reads data from client's accounts. I make several calls, like get search query report, get keyword performance report, get keyword bulk data. As the script progressed the first 2 worked and the third gave error. Or in other cases the
    first request failed. The calls have quite some time in between them since I process data (sometimes even 160 seconds)
    3. I did not change the code ion terms of requests, since as I said I use the PHP library (same credentials, ...).
    As of today (2015-01-16 10:30 GMT + 2) running my script, still have the same issues.
    Thank you!
    Steve

  • Can't Import Catalog - Unknown Error

    Is this still a known bug without a solution?
    I have LR3 on a MacBook Pro Snow Leopard and on a PC Desktiop Win XP Pro SP3.  I exported a catalog from the laptop to an external hard drive and then attempted to import it to the desktop and kept getting the dreaded Can't Import Catalog - Unknown Error message.
    I don't have an issue with LR Beta because i didn't use it; I just upgraded v2.6 installations on both machines to LR3.
    I like LR3 but I've got to be able to get the image files and the LR work I've done on them from my laptop to my desktop and an Unknown Error is not what I need. Am I going to have to wait for the first dot release to be able to do this?
    --Bob

    Well, I just got off the phone with Adobe Technical Support and I am extremely frustrated
    Support: Since you are working cross-platform (from a Mac laptop via an external hard drive and then to a Win XP desktop) we can only say that sometimes it will work and sometimes it will not.
    Me: Huh?  It worked perfectly in LR 2.6.
    Support:  I am sorry.  That is all I can tell you.
    Me: That really ruins my month.  I've got thousands of edited images on my laptop from a 3 week trip to SE Asia and now I can't move the catalog to my desktop?  Give me a break!!
    Support:  You can copy the image files to your desktop.
    Me: Without the accompanying adjustments?
    Support:  Yes.  Sorry.
    Me:  Me too.
    Anyone have a better idea?  I've filed a bug report.....
    --Bob

  • Fill error -50 Can't import over network using new account

    login as admin and can import music from my PC over wireless net (I just tried it). I set up a new account which is also administrator. As far as I can tell the two accounts are identical. I am leaving the files in their original location and not copying them. Tried importing but i get unknown file error -50. When attempting this on new account, prompts are slightly different, tho. It doesn't prompt me to select from available shares like in original admin account, but i can select network and then available shares manually. I'm using mp3 encoding. Thanks for any help

    Kelly--
    Thanks Charlie. tested theory right away. I made
    new shared folder right on the root c:/ directory.
    Put a song in there with a short name and tried to
    import it. Got same error -50. So maybe that's not
    it. Any other ideas?
    What happens if you don't use iTunes, but just try to copy a file from the Windows share using the Finder? If you still can't copy from the one account, then it's a matter of how the Windows file sharing is set up in that account.
    That error is a pretty general one, and what you're doing involves so many parts of the OS, from networking to authentication, to QuickTime, that anything you can do to narrow it down will help.
    Can you describe in more detail the process you are going through to access the songs on your PC from both accounts? The more detail, the better...
    Remember,... i can import these same files from same
    folders (so, long filename and path isn't and issue
    here) from another account on this mac.
    That points to a setting that's different between accounts. Unfortunately, because of that nature of the error, until you can really narrow it down, it's going to be kind of tough to figure out why this error occurs.
    charlie

  • I just installed Lightroom 5 but can't import photos, there is no import option anywhere. Get pop-up saying error attempting to change modules  ?? Any help with this??

    I just installed Lightroom 5 but can't import photos, there is no import option anywhere. Get pop up saying error attempting to change modules.
    I had this with the trial , then I purchased license and still happens.  Any help with this ??

    <moved from Downloading, Installing, Setting Up to Photoshop Lightroom>

  • After Effects error: Can't import file "(FILE TITTLE)" unsupported filetype or extension

    Hello so I was working with AE3 for 2 years and i had no problems with it but.. when i reinstall my windows and install AE3 with same installation file as always i was using.. and  I got problem. When i try to import AVI or wmv or other video clips except mov format I getting this error "After Effects error: Can't import file "(FILE TITTLE)" unsupported filetype or extension".. i tried everything: 3 different installs of AE3 but nothing always same.. so decided this is windows problem so I installed new one  with SP3 but i got same problem then I tried it on SP2 but still same problem.. So i installed windows7 and my AE3 was working but i didn't liked a windows 7 and i back on xp SP3 and guess what guys? yes! i got same error again on AE3. I don't know guys what to do. Can you help me?

    I assume that you mean "After Effects CS3". After Effects 3 came out more than a decade ago.
    Do you have QuickTime Player installed? After Effects requires QuickTime to be installed to import some file types.
    Could you be explicit about exaclty what files you have tried to import? Even giving file names might help. For example, this error has been seen when the characters used in the file name were non-standard characters (e.g., this thread).
    When you re-installed Windows, did you also re-install any codecs that you may have previously had on the system?

Maybe you are looking for