Can't import video to Premiere Elements 8

Hey everyone,
I know this question probably gets asked a lot, but from hours of searching I still couldn't find a solution, so I thought I'd make an account to ask you guys.
I have Premiere Elements 8, and whenever I connect my Canon Vixia HG20 and use the Get Media option, it doesn't find my camcorder. I select the option for AVCHD or other Hard Disk/memory Camcorder, and then that window comes up but it says "None Found" or "No Device Found" (I refreshed it several times to be sure). I've tried this several times now through the course of a month.
Does anyone have any solutions or advice?

>Does importing this way (via Windows Explorer) lower the quality of the videos in any way?
Using WinExp is not "importing" into PrEl... you are simply copying (or moving, your choice) the files from camera memory to computer hard drive

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Can't import video to Premiere Elements 8

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