Can't Import Word docs into RH9

Each time I try importing a Word document into RH9 I get an error message stating the the Import session failed (0x80004005). Word 2010 is installed on my machine. Any clues what could be causing this issue?

Please also respond to the other questions that Vikram Gaur asked when jdcyclone1 posted the problem.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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