Can't input serial number

I am not able to type any letters when asked for serial number on installing cs5.5 . but it does type numbers. So I cant install program. I'm reinstalling after hard drive replacement so I've had it installed before. I can't understand. I've also had trouble with flash player not installing and on adobe's website not being able to type in password. I'm running win 7 64 os. what is causing this with adobe products?

There are normally no letters in serial numbers, just 6 sets of 4 numbers.
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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