Can't insert a disc in my imac 11,3 inter core i7

was burning dvds and after successfully completing one - I suddenly was unable to burn the next - I can't insert the disc - it just gets stuck halfway and the computer won't "grab" it.   I've tried rebooting, software updates, different discs etc but nothing is working.  Thanks for the help.

Zap the PRAM and Reset the SMC, then try again.

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