Can't instal elements 12. "unable to validate this SN"

I bought photoshop elements 12 in Amazon.co.uk and can't install it. "Unable to validate this serial number" What shall I do??

https://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

Similar Messages

  • Can't install Elements 10 after I bought it in 2012

    Can't install Elements 10 after I bought it in 2012 on my new iMac. I have redownloaded, uninstalled, called Adobe, online chatted with them, am on hold now for 1.5 hours. Can anyone please help me. My computer that Elements was originally installed on was stolen in a burglary. I just want what I have already purchsed. One message told me that my serial number was wrong, but it is not wrong!
    Here is the latest error message I received:
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 20 error(s), 3 warning(s)
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    ----------- Payload: {A44863BF-8DB8-4D22-88DB-5A02BE319840} Adobe Linguistics CS5 5.0.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Linguistics/5.0/Providers/Proximity/11.00/swd58.ths" Error 0(Seq 408)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 408)
    ----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Photoshop Elements/10.0/Photo Creations/shapes/Crop Shapes.csh" Error 0(Seq 6475)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 6475)
    ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
    ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Linguistics CS5: Install failed
    ERROR: DW050:  - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed

    ....and in addition to reading the link Todd posted, it would probably make much more sense to post a few specs of your hardware, so someone could at least take a guess at what might be going on. You know, not much point to just saying that something doesn't work when we cannot possibly have the slightest clue about your specific audio hardware and its settings. Could be anything from bad drivers to genuine problems in AE, but who's to say?
    Mylenium

  • Premiere Elements 12 - Unable to validate serial number

    I received a copy of Premiere Elements 12 with my Canon 6D.
    I have attempted to install and run it but I am getting We are unable to validate this serial number.  Please contact Customer Support.

    I'm not getting the opportunity to input the serial number.  It is informing me that it is incorrect before I have submitted the serial number  It gives me a chance to input the SN, but I just get the same message when I put in the SN supplied.

  • How many computers can I install Elements on?

    I recently purchased the Costco special edition of Elements 13. I currently have a PC laptop but am getting a Mac for Christmas. My question is can I install Elements on my computer now and then also install it on my new computer when I get it?
    Thanks!

    As long as you bought a boxed version, yes. You can have two activated installations of PSE. For the boxed versions that can be two macs, two windows computers, or one of each, but downloads are usually limited to two computers on the same platform.

  • I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

    I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

    contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

  • Have purchased a new computer but can not install elements 12 since it has been installed on old laptop.  Is there a small fee to be able to do this.  Never installed the video editing portion, can this be installed with no problem?

    Have purchased a new computer but can not install elements 12 since it has been installed on an older laptop.  This is a one time user program, is there a code that can be put in or a small fee to pay to be able to use the program again.  Never installed the video editing and hoping this can be installed with no problem.

    If the laptop is still connected Launch Elements in Expert Mode. Go to the help menu and sign-out. That will deactivate usage on the laptop.

  • When I try to install CS6 Design and Web Premium from a disk I get this message "We are unable to validate this serial number..." What is the reason for this?

    I purchased a disk copy of CS6 Design and Web Premium from a reputable seller last week and when I try to install it with the serial number I got it says "We are unable to validate this serial number for CS6 Design and Web Premium. Please contact Customer Support." What is the reason for this?
    Is the serial number invalid?

    Hi Ned,
    Thanks for the suggestion. I eventually got in touch with Adobe Technical Support and it turned out that my Adobe Application Manager was not the latest version. They downloaded the latest version and installed it and that seemed to solve the problem. I was able to install my CS6 Creative Suite and validate the serial number. All seems to be going well at the moment.

  • Can I install elements on more than one computer

    Can I install Elements on more than one computer or do I need to be a separate one for each laptop, pc and ipad? 

    You are permitted two activations.

  • Can I install elements 11 from version 9 or must I install version 10 first.

    can I install elements 11 from version 9 or must I install version 10 first.

    Yes you can upgrade to Elements 11 from 9 without installing 10 first.

  • Can I install elements 13 over an old version

    Can I install elements 13 over an old version

    Yes, different Elements versions are independent programs. You can keep them in your computer; it's even recommended until you master the new version and you have checked that some features have not been removed. It's also recommended if you are using the organizer until you are sure your catalogs have been correctly converted.

  • Can't install elements 13

    Can't install elements 13

    clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.
    if there's still a problem, more info will be needed.  if you see an error message, attach a screenshot.  otherwise, Troubleshoot install using logs | Elements

  • How can i install Elements 12 onto my new laptop?

    How can I install elements 12 onto my new laptop?

    If you registered the product with Adobe the number should be in your account.
    You will need to come here via your web browser
    https://forums.adobe.com/thread/1591513
    Then click on the red Adobe logo (top let on the page) and choose manage account. You should then be able to browse your purchase history and registered products.

  • We are unable to validate this serial number for adobe lightroom. I just purchased the upgrade for lightroom and keep getting this message upon installing

    We are unable to validate this serial number for adobe lightroom. I just purchased the upgrade for lightroom and keep getting this message upon installing

    contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

  • We are unable to validate this serial number for CS6 Design Standart. What's wrong with my key or why won't it validate?

    I bought the CS6 Design Standard student and teacher edition over amazon. I activated the product on my adobe account and got a serial number. But when I install the package and enter the serial number I a message saying "We are unable to validate this serial number for Creative Suit 6 Design Standard. Please contact Customer Support."
    Does anyone know what is up with this? I am sure that the problem isn't anything along the lines of making mistakes when typing in the serial (tried it multiple times, used copy paste to reduce chance of error). It's also not any problem with me lacking an internet connection adobe to validate the serial.

    Serial number questions can't be handled on the forums. You'll need to talk to Customer Support either by phone or web chat.
    http://helpx.adobe.com/contact.html

  • "We are unable to validate this serial number". I purchased this product when a serial number on the back of the box.

    I have a Mac. I purchased a adobe photoshop elements 12 program in a Sam's Club Store. When I tried to install it the program said We are unable to validate this serial number for adobe photoshop elements 12. Please I need your help as soon as possible to resolve this issue and then, use my purchased product.

    then you are using the wrong number or there's a connection issue.  your serial number is 6 groups of 4 numbers.
    if that's not the problem, Sign in, activation, or connection errors | CS5.5 and later

Maybe you are looking for