Can't install 3.0 from Cool Edit 2k

Question

I've been with this program ever since Adobe bought Cool Edit 2000 and renamed it Audition.  Adobe offered CE2k registered users a special upgrade price so I paid the fee and received in the mail Audition 1.0 on a CD and a nice thick, real user manual.  Later, they offered another upgrade (3.0) so I paid for it, only this time they offered it as a download and I saved it to my storage drive.  Here's my problem:  I recently lost my C drive and had to replace it, so now I have reinstall all of my programs.  Unfortunately though, I've misplaced my Audition 1.0 disk.  I have the original CE2k saved to my storage drive so no problem there, I can get that far, but if I try to install 3.0 it looks for 1.0 and it isn't there, so I'm SOL!  I called tech support and after wading through 2 or 3 techs, I finally connected with someone who understood what my problem was, though I couldn't understan her very well (I'm accent challenged), and she stepped me through some things to try.  First of all she told me that I didn't need to have 1.0 installed as long as I had the original CE2k installed with its' valid product key which I do (boy, product keys were sure short back in them days).  Alas though, it didn't work!  Then of course, she had me do all kinds of bizarre time consuming things that I knew wouldn.t make a difference.  So that's where I'm at, using a 12 year old program.
I refuse to give Adobe another penny, they should have a rcord of my purchases, so why can't just send me another copy of 1.0?
Anyone have any ideas?
Thanks,
Ray

Answer 1

lunaray wrote:
I refuse to give Adobe another penny, they should have a rcord of my purchases, so why can't just send me another copy of 1.0?
Anyone have any ideas?
No, none of us have any idea at all as to why Adobe do some of the things they do - it's probably just because they can...
But I'm afraid that when it comes to installation issues, it's really down to them; there's nothing we can actually do about this at all.
The only thing I can tell you about this is that there's no way (whatever Adobe help says) that you could install an Adobe upgrade product over a non-Adobe one. The first thing that happened when Adobe took over Syntrillium was that the front end installer of Audition 1 was rewritten to the Adobe standard, not the Syntrillium one. When they sold you Audition 1 at a discount, it was because you held a legitimate registration for CE2k, but CE2k's the one thing you don't need to reinstall! The only thing I can suggest is that you ask the help line whether they can trace the 1.0 serial number they gave you - assuming that you registered it. At this point they ought to be able to trace your purchase history after that, and get you working again. But this will rely very much on you having registered everything, and them being able to trace it.
I wouldn't give up yet - people have been able to do this before, I'm pretty sure.