Can't install 30 day trial, Adobe Support is no help

I've had no help at all from Adobe Support over the last couple days and have grown extremely frustrated.
I'm trying to install CS6 on my new Mac. I deactivated it on my PC, but when I try to install it on my Mac, I'm told my serial number is invalid. After some research, I've learned I need to contact Adobe about this to do a cross grade, but none of the support outlets are working for me. The phone number says there is no phone support for CS, and the chat is perpetually not available or fails just as I get in contact with an employee. Sometimes it works but I can't answer back even though I can see answers coming in.
In the meantime, I wanted to install a 30 day trial of CS6 so I don't get too behind on my work, but when I try installing it, I get the message that I need to close Safari first. I've followed all the steps Adobe provides in making sure the application is closed, and it most certainly is, but I still get the message that Safari needs to be closed. When I try to contact Adobe about this, I run into the same problems. This time, chat isn't even offered to me as an option.
I don't know what I'm supposed to do, and Adobe has done nothing to help me in addressing my issues. Can anyone please point me in the right direction to fixing these problems? I would greatly appreciate it.
Thank you.

Lindsay Duet I am sorry you have faced so much difficulty contacting our support team.  You may want to try utilizing a different web browser if you continue to face difficulty contacting support.
In regards to needing to close Safari.  Have you tried closing the process using the Activity Monitor located in the Applications/Utilities folder?  If so then please reboot your computer, make sure Safari is quit, and try the installation again.
Finally you are welcome to purchase the upgrade to CS6 online.  Please make sure that you choose Mac OS when purchasing the upgrade.  You will want to make sure you are logged into the same account which has your copy of CS5 registered when you make the purchase.  You can purchase the upgrade to CS6 at Creative Suite 6.

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