Can't install Adobe CS6 Master Collection (from school, not purchased)
Hi,
I've had an activated CS6 Master Collection free from my school, and now that I have a new laptop and have deactivated the old laptop, I can't download CS6. I click on the "more information" through adobe creative cloud and try what the community help page says, where you select a drop-down field and select cs6 instead of CC, but there is no such field. I've attached an image as proof of what I'm seeing. I'm running internet explorer.
Hi mrickar5,
Kindly download the CS6 software from the mentioned link: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html .
regards,
Romit Sinha
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Exit Code: 6
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-------------------------------------- Summary --------------------------------------
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----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
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ERROR: DW062: Unable to locate folder for token SharedDocuments
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ERROR: DW062: Unable to locate folder for token SharedDocuments
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ERROR: DW062: Unable to locate folder for token SharedDocuments
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It didn't log anything:
2013-02-22 06:27:07.794 Adobe Creative Suite Cleaner Tool[2733:1207] ***************Starting New Session*****************
2013-02-22 06:27:07.795 Adobe Creative Suite Cleaner Tool[2733:1207] Cleaner tool Version: 6.0.0.28
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2013-02-22 06:27:08.222 Adobe Creative Suite Cleaner Tool[2733:1207] ========================================
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I've successfully downloaded the .dmg file to install the Master Collection. After opening it, the "Initializing Installer" window pops up, then it gets stuck there. Attempting to cancel it freezes my Mac. Restarting hasn't helped. Any suggestions?
My specs: Mac OS X version 10.7.5Hi czarUTD,
Please try installing it by enabling the root user account on Mac and check. ( http://support.apple.com/kb/ht1528 )
You might also want tr refer to the discussion on the thread : http://forums.adobe.com/message/5244474#5244474 -
Hi I installed adobe cs6 master collection as trial, download failed to initialise installer
installer failed to initialise , please download adobe support manager
If the installer has failed to initialize then you will want to review the PDApp.log file from your temp folder. You can find details on how to locate and interpret the file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
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After my CC membership expired, I Can't use my Adobe CS6 Master Collection programs!
I purchased Creative Cloud(Student Edition) membership last year, and the membership was expired last month.
Instead of renewing my CC membership, I intend to install 'Adobe CS6 Master Collection', Which I purchased about 2 years ago.
But when I finish installing 'Adobe CS6 Master Collection' and try to use my CS6 programs, the programs keep popping messages: "renew your Creative Cloud membership".
I deleted whole programs and installed it again, But it was no use.
What should I do now?
I want to register my CS6 programs by using my serial numbers, not purchasing CC membership.Temporid which operating system are you using? Which process did you utilize to remove the Creative Cloud and Creative Suite 6 software which was previously installed? You can find more details regarding the uninstall process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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Adobe CS6 Master Collection failed to initialize
I'm trying to install Adobe CS6 Master Collection but this always comes up:
Adobe Support Advisor no longer exists so I can't download it???
Anyone know what I can do?start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
Adobe CS6 Master Collection for Mac licensing
I installed Adobe CS6 Master Collection for Mac, licensed it and updated it on twenty iMacs. This a University computer lab with many users. Sometimes Adobe software starts in trial mode as if the license key hasn't been entered. What could be the problem?
Hi Gutech,
Could you please tell me how did you install Master Collection on 20 machines.
If you have installed Master Collection on 1 Mac and created an Image of the OS and then installed it on the 20 Mac's then you may come across with this kind of issue.
In Order to properly deploy the Master Collection please use our Deloyment Tool to create a Serialised Package and then use the same to deploy it on the 20 Mac's.
You can find the Deployment Tools in this Link
http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
Regards, -
Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.
Your CS6 must have been purchased as an upgrade. What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html -
I had my hard drive cleaned and cannot install cs6 master collection from disk. I am getting error message failed to initialize. please download adobe advisor support. I am using a pc and have windows 8. Please help.
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
i had installed Adobe CS5 Master Collection on my PC about a year ago, the PC is now dead and i purchased a mac.
i just wanted to know if i can download the Mac version and use that cereal number to activate it? and if yes how and where do i go? would appreciate anyones help. Cheers Roni just wanted to know if i can download the Mac version and use that cereal number to activate it?
No.
Serial numbers are Mac only or Windows only. There is a platform swap process (from Mac to PC etc) but only for CS6.
As a CS5 owner, your choices are to either pay to upgrade to CS6 for Mac or join the Cloud.
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