Can't install any creative cloud apps

Newsgroup_User can not install any of the creative cloud applications.@

Mollyt69027956 I am sorry but I really need more details regarding what problems you are facing with the installation process. You can find details on how to install the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
You are also welcome to contact our support team directly at Contact Customer Care. Please make sure your web browser accepts cookies and that your are logged in under the Adobe ID tied to your membership.

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I can't install the Creative Cloud app for desktop...

I've tried several times to install the creative cloud app (or any other app for that matter), I can download it but it won't install. I'm using windows 7. This is the message I get ...
I've been to the customer support website and followed the instructions for minimising start up apps and anti virus software - no luck! I've just signed up for cloud membership and I'm losing my patience with this, could someone at Adobe please help.
Many thanks

Mrw2020 please try the steps listed at http://forums.adobe.com/message/5834539#5834539 where this topic has been discussed.

How many computers can I install my Creative Cloud apps on? May 5, 2012 5:57 AM -- Cloud Busted!!!!

Ok so i was just about to sign up for the cloud... having big problems with the Application Manager not being able to connect to the Interent (???) and re-directed to Customer Service. S aw this question about how many machines one can install on... blown away by Adobe's answer... 2!!!
2? Two? Deux??? Are you guys for real? This is 2013... we have many more than 2 devices... the subscription should be for me, not my machines.
I suppose i do notunderstand the meaning of a Cloud based Solution. Is it me or is Adobe out to lunch on this one? And b4 the Adobe ppl respond telling me to 'review the licensing agreement' like it the original (locked) post... perhaps it is you, Adobe people, who should review your licensing agreement!!! I see no reason to pay Adobe for a Cloud Solution now. It serves no purpose that I can see. Unfortunate... re-tool it Adobe and get back to me.

Hi pacman,
You can install the creative cloud apps on as many device as you want, but simultaneously you will be allowed to use only 2 device at a time as per EULA(end user license agreement).
You can contact Adobe support they will let you know more about the creative cloud membership.
http://www.adobe.com/support/chat/ivrchat.html
OR
Visit this link for CCM FAQ
http://www.adobe.com/products/creativecloud/faq.html

How many computers can I install my Creative Cloud apps on?

You can install the apps available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for example, you can install your applications on both. See the product license agreements page for more information.
Read more in the Creative Cloud FAQ

Jeff,
Here is a concern I have. I called sales support yesterday and asked the following questions.   I have 3 computers (1) PC tower, (1) iMac and (1) MacBook Pro.   When I first started using Adobe all the way through CS5 Master Collection I always owned the Windows Box Versions. I have been waiting for months for this to come out so I could move my workflow over to MacOS X.    Since the Creative Cloud supports both MAC and Windows installs the question I asked was can I install it on both my 2 Mac Computers. Then if I need to use it on my PC can I simply deactivate and then activate on it for use?
The answer your support person gave was "YES" So the answer in this topic don't even flow with the answers from calling the 800 number!
So now reading this forum topic I am really confused.   I like many others have definate reasons why I may want to flip flop the machine I am using the software on (1) I have $4500 worth of AE plug-ins. $2000 worth of these are platform specific. So they only run on a windows machine. Even, though I intend on my primary workflow to be used on a MAC there may come a time when I need to use one of these plug-ins and then would have to switch my activation to the PC to use it.
Another scenario, Let's face it Apple has not been to keen on upgrading the Mac Pro system's. iMac's are great but have their limitations with graphics cards, drives, and memory. So if you go a complicated AE render to do,iIt makes a lot more sense to run it on a PC at this time for me. So my hope here is I would de-activate one of my MAC's activate my PC then render away.
I like many others completely understand that we are only suppose to operate our software on 1 machine at a time. I am cool with you checking this. Other posters have asked what if I forget to turn one machine off leave with my MacBook Pro and then fire it up. Will I be in trouble? Not sure how you handle this if you don't have a connection. But Spotify the music streaming company license their software to me the user. If I fire up one machine, Then grab my iPhone and try to listen it turns it off on the other machine. Apps in the app store like MotionX Drive do the same thing.
I am an Electrical Automation Engineer by day and a Graphic/Video Designer Enthusiast at night.   In all the programming software that every vendor provides they provide a licensing server software service that sits locally within the location. It manages concurrent licenses, without the need for online connections. Any computer needing to run simply pulls the license from the network connected license server software service. When the program is done it releases the license. The only issues with this is if your license server crashes. It can be a bit of a headache with support to get your license back.   Others simply have an online site (like Apple) Where you simply log in and de-activate devices as needed. (Heck even Hulu, and Netflix offer this.)
I think if Adobe wants the Cloud thing to take off then they need to re-evaluate this. The license needs to follow the user not the device. The user should have a painless simple way to activate and de-activate their license back to their Adobe ID.

We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required

We have two users that have been using Creative Cloud for almost a year. Recently, sometime in the last 4ish weeks, the users can no longer run Creative Cloud apps. (Yes, our subscription is paid.) Error simply says administrator access is required to install. The apps have already been installed. The users cannot run them unless they are in the local admin group.Using "Run as admin" does not work. It gives the same error.
I have opened a case with adobe support and was basically told to suck it up and put the users in the admin group. Actually, what was said was that it is "mandated that the users have administrative rights".
There are a couple of things wrong with this. It was working for both users until recently - a recent required creative cloud update. The users have never been local admins yet the apps were working (poorly, but working).
We are in an enterprise environment and users simply do not have administrative rights on the computers.
I have changed permissions on all adobe folders, granting users or authenticated users modify or full control rights, did the same in whatever Adobe registry HKLM keys I could find. Nothing has allowed the users to run the apps - unless they are put in the local admin group.
Someone has to have a fix for this. Adobe apps have proved to have far too many vunerabilities to even entertain the idea of elevating user rights. I can't imagine that enterprise environments are allowing this.
Any help or suggestions are greatly appreciated.

Jeff,
Thank you for your response. The users in question are "standard" domain users. We do not reduce users permissions below the standard level.
The apps do not load with their current standard user permissions.
The thing that makes this odd, is that up until recently they did this issue with cloud apps. The only way I can make it work for them now is to put them in the local administrator group on their pc's - which is not going to happen.
This is what they now see. As I said before, this was not a problem up until recently they would see all their available apps. If I put them in the local admin group the apps are listed without having to install. Everything is there, just not accessible to the user.

Question about installing a Creative Cloud app on multiple computers.

If I install a Creative Cloud app on Computer A and Computer B, and then I uninstall the app from Computer B, can I then install the app on Computer C?
If yes, are there any special steps I need to take in this process?

Ken G. Rice wrote:
@gary0a1 - I assume you are referring to reply 20 by Jeff Wright from May 2012: "Yes you can have both computers turned on and connected at the same time. As long as you are only using the applications on one computer at a time it is not a violation of the EULA."
A single user can now use the software on two computers at the same time.
See the Creative Cloud FAQ here https://www.adobe.com/products/creativecloud/faq.html under the Getting started section:
Can I use the software I download from Creative Cloud on multiple computers?
Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.
Hi Ken,
Hoping you could offer some clarification on this. The current version of the CC FAQ doesn't seem to have same language as before; here's what it says now:
Can I use the software I download from Creative Cloud on more than one machine?
Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.
...what's more, the Creative Cloud EULA was updated on June 18, 2014, completely replacing the prior one from October 16, 2012. The new Adobe General Terms of Use reads:
"You may activate the Software on up to 2 devices (or virtual machines) at a time, if these activations are associated with the same Adobe ID for the same individual, unless stated at http://www.adobe.com/go/activation. However, you may not use the Software on these devices simultaneously." [emphasis added]
So, is using the CC apps on two systems at the same time actually allowed? Would it be possible to get a definitive answer or clarification on the previous reply here?
Thanks so much!

Can i install creative cloud in both mac and PC? up to how many computers can i install the creative cloud?

Hiya, i am new to the latest version of creative cloud. Wonder if i can install creative cloud in both mac and PC? And up to how many computers can i install the creative cloud? If I am going to graduate in a few months time, can I still use student discount to purchase the one year package and pay it off in one go? Thanks! !

Sure , you can install on both Mac as well as PC .
Max activation allowed = 2 computers.
Student discounted price will be valid for one year.
Later you can purchase with different Adobe ID , with valid proof of eligibility .
Once you had purchased yearly prepaid subscription , it will not expire for another one whole year , whether you are still student or finished graduation. It will expire after year.

Can I install Adobe Creative Cloud in more than one computer with the individual plan?

I don´t have clear about the diference between individual plan an teams. My questions are:
Can I install Adobe Creative Cloud in more than one computer with the individual plan?
The team plan means that I have to pay for US$70 for each computer that i want to install the creative cloud even if I am the only user?

Hi heymarusia,
Yes, you can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.
Regards,

What does error code 50 mean when installing the creative cloud app?

what does error code 50 mean when installing the creative cloud app?

Hello,
This thread may help
Error code 50
Let us know!
Regards,
Jo-Marie

I've just purchased CC and can't download the creative cloud app? Help would be appreciated! :)

I can't download the Creative Cloud App?
After purchasing CC Complete, it says to click here to download the app and it just takes me to a white page with the four loading squares that just keep circling.
If necessary to know, I have a MacBook Pro and great internet connection.

Hi,
Here is the download page :
https://creative.adobe.com/products/creative-cloud?
If you still not have access to this page ,check and clean you hosts as explained in step 3:
Sign in, activation, or connection errors | CS5.5 and later
Regards,

I can't install the Creative Cloud Setup exe

Hi
I can't install the Creative Cloud Setup exe - it crashes my windows 8.1 machine. What to do?

uninstall anything cc that's installed, clean and retry following the steps here, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Premiere Pro uninstalled through control panel - still appearing as installed on Creative Cloud app - I wish to re-install but cannot

Premiere Pro uninstalled through control panel - still appearing as installed on Creative Cloud app - I wish to re-install but cannot

CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Can i install the creative cloud on 2 computers?

Can I install the creative cloud on 2 desktop computers?

Hi,
You can activate Creative Cloud on 2 machine using the same license.
Regards,
Sheena

I installed the creative cloud app on my lenovo pro 2 laptop and it wont open

I installed the creative cloud app on my Lenovo yoga pro 2 and the app wont open

Hi nicole
try this Creative Cloud won't start
regards

Lightroom does not show installed in Creative Cloud App

For the second time, I find out there is a Lightroom Creative Cloud update and when I go to the Creative Cloud App, it shows not installed. I have only installed it from Creative Cloud. If I select Install, it installs and works fine. Used to be I'd get a little flag that showed there was an update--no more. Any thoughts?

For me, in CC app LR shows as 'Install" ie. you'd think it's not installed. I'm on 5.6 still BTW, so it really should show in installed as "update" as PS does. Of course LR never actually updates, you get to use up 1GB of your download allowance because they'd like you to have both versions even if you only want the 64 bit, and you run it as an install.
The really brilliant thing about this is you can only "install" that 1GB download on one computer even though it's been downloaded as a separate exe file. If you also want it on your laptop you get to download that 1GB file all over again because it can only be authenticated by CC when it has been downloaded by CC on the computer you want it on. Do not make the mistake of thinking that because you have CC installed on the second computer that using the 1GB file from the first computer and doing the install that your LR will be authenticated by CC after the fact.
It's only been this way for a year, so I'm sure will be fixed soon. I suspect it's something to do with LR being a standalone product that's being 'patched' into CC's auth system. I think I'm going to go back to buying the standalone when LR6 comes out, I rarely use PS.

Can't install any creative cloud apps

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