Can't install Authoware Web Player

Question

Hello I am having issues installing Authorware Web Player. I
have tried on numerous machines all running Windows XP with
Internet Explorer 7. I install the product and then I go to the
Authoware test page (also tried it through a Plato Science
assignment which requires it to run) it sits on loading and
eventually times out with the following error:
"Error downloading content file. Internal Error: Time out
http://download.macromedia.com/pub/authorware/authorware_player/webplr08/win/xtras/xmlpars e.x32"
If I keep the screen up eventually I will get about 30 other
pop ups spread out over an hour with the same error message but a
different file name at the end. For example " /xtras/voxread.x32 ,
/xtras/winfview.x32, voxdcmp.x32, swaread.x32, etc. I won't list
out the others you get the gist.
Any and all thoughts or suggestions in how to resolve this
would be greatly appreciates.
Thanks!!

Answer 1

This filename is correct and the file is on the server... I
just verified
this by downloading it myself from that location. You might
have a firewall
or network blocking issue that's preventing files from being
retrieved from
the site. Are you inside a company network? Check with your
IT department.
You might also have security settings in IE set to prevent
downloads from
some sites. Check IE settings and make sure that
http://download.macromedia.com/
is a trusted location. Also make sure that
http://www.adobe.com is a trusted
location. You might be able to revert
these settings after running the test file depending on how
your Authorware
content is set up.
If you are seeing a progress bar in the middle of the page
that says
'initializing' or 'loading files' then the installation of
the Authorware
web player is complete. You can skip the test movie on the
Adobe site and
try running the Authorware content. The Authorware content
can be set up so
that it does not use the Adobe site for xtras, following the
initial
installation. The the following technote for details.
http://www.adobe.com/go/tn_19348
Mike
====================
Mike Baker
Adobe Community Expert
mike-baker at cox dot net
"abzinthe" <[email protected]> wrote in
message
news:gnmuud$142$[email protected]..
> Hello I am having issues installing Authorware Web
Player. SNIP
>
>
> "Error downloading content file. Internal Error: Time
out
>
http://download.macromedia.com/pub/authorware/authorware_player/webplr08/win
/xtr
> as/xmlparse.x32"
>
> If I keep the screen up eventually I will get about 30
other pop ups ...
> SNIP