Can't Install Blackberry Desktop Manager - error 1303

Trying to install desktop manager and I get error message "Error 1303. The installer has insufficient privileges to acces this directory: C:\Program Files\Research In Motion\Blackberry\1003. The installation cannot continue. Log on as an administrator or contact your system administrator."
I am running Windows 7, Home Premium, SP1.
Any ideas please? I am the administrator.

Hi and Welcome to the Community!
I can find no formal reference to that error...perhaps you may have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Otherwise, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
You may need to use the actual administrator account or an account with admin rights, and/or use the Run As Administrator option.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry desktop manager error code

Hey every body can write here that blackberry desktop manager 4.7 error code and problems..and why? cause- results -.....
Message Edited by melihlevent on 07-16-2009 04:21 PM
best regard
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For Russian
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Where to search BTSC
http://www.blackberry.com/btsc/microsites/searchEntry.do
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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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Blackberry desktop manager error message

When I install my bdm I receive an error message "Blackberry desktop manager has encountered a problem and needs to close". It carries on installing however till the end. When you try to open it, you get the same error message but then it opens up the application. The problem is that it does not detect my phone at all. I have tried every solution that I could find on the message boards - checked the USB ports (it picks up the blackberry and installs the software and charges), it is registered on the wireless network etc., etc. I am no technician so a lot of the answers went way above my head. I tried different versions of desktop manager but with the same result. What am I to do?
The error message that I get when I open up desktop manager is the following:
C\DOCUME~1\ANNELI~1\LOCALS~1\Temp\4ef7_appcompat.txt

Try the following:
Make sure your BB is not connected to the computer.
Close the desktop manager.
Go to C:\Documents and Settings\<user name>\Application data
Delete the entire Intellisync folder.
Connect your BB and open the desktop manager.
Sync your device.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

Installing Blackberry Desktop Manager Software

Hi,
I'm trying to install the Blackberry Desktop Manager 4.0 Sp1 software
onto a few PC's.
Once I've customised the setup.ini file and run "setup.exe /s" from the
local drive (or network drive), the program setup installs the software
correctly.
However, when creating a Zen App object and inserting the following in
the "Run Options" tab, all I get is the MSIEXEC options screen (same as
running msiexec.exe /?)
Path to File:
C:\Setup\Blackberry_Desktop_4-0_Sp1\Blackberry_DM_4.0Sp1.exe /s
Working Directory: C:\Setup\Blackberry_Desktop_4-0_Sp1\
Any idea why the setup works when executing from Windows Explorer, but
fails when executing from Zen App objects?
Thanks for the input...

Hi Anders,
Thanks for the reply.
Yes, I definitely selected the option "A Simple Application (No
..AOT/.AXT.MSI file)"
It's worth mentioning that the setup.exe file calls an MSI file called
"BlackBerry Desktop Software.msi".
That appears to be done via the setup.ini file. See below.
[Info]
Name=INTL
Version=1.00.000
DiskSpace=8000 ;DiskSpace requirement in KB
[Startup]
CmdLine=/l*v %TEMP%\BB_DM.log
SuppressWrongOS=N
ScriptDriven=2
ScriptVer=9.0.0.333
DotNetOptionalInstallIfSilent=N
OnUpgrade=1
RequireExactLangMatch=0404,0804
Product=BlackBerry Desktop Software
PackageName=BlackBerry Desktop Software.msi
MsiVersion=2.0.2600.0
EnableLangDlg=Y
DoMaintenance=N
ProductCode={60041461-D167-4796-AF92-3AEF8C329811}
ProductVersion=4.0.1.12
SuppressReboot=Y
PackageCode={563D0473-9C7F-466A-BF53-6680D3D2773F}
[SupportOS]
Win95=1
Win98=1
WinME=1
WinNT4=1
Win2K=1
[Win95]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=950
PlatformId=1
[Win98]
MajorVer=4
MinorVer=10
MinorVerMax=11
BuildNo=1998
PlatformId=1
[WinME]
MajorVer=4
MinorVer=90
MinorVerMax=91
BuildNo=3000
PlatformId=1
[WinNT4]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=1381
PlatformId=2
ServicePack=1536
[Win2K]
MajorVer=5
MinorVer=0
MinorVerMax=1
BuildNo=2195
PlatformId=2
[Languages]
count=10
default=409
key0=405
key1=407
key2=409
key3=40a
key4=40c
key5=40e
key6=410
key7=415
key8=416
key9=804
[BlackBerry Desktop Software.msi]
Type=0
Location=BlackBerry Desktop Software.msi
[Setup.bmp]
0=setup.bmp
Type=0
[instmsiw.exe]
Type=0
Location=instmsiw.exe
[instmsia.exe]
Type=0
Location=instmsia.exe
[ISScript.msi]
Type=0
Location=ISScript9.Msi
[Validation]
CountryList=UK/GUERNSEY,
[INSTALL_OPTIONS]
COUNTRY = UK/Guernsey
SETUPTYPE = Enterprise
MAILSERVER = Exchange
REDIRECTOR = Enterprise
USERS = AllUsers
SHORTCUTSTARTUP = True
SHORTCUTDESKTOP = True
UNINSTALLEXISTINGHANDHELDS = FALSE
SUPPRESSREBOOT = True
Anders Gustafsson wrote:
> Steven Bellamy,
>> However, when creating a Zen App object
>>
> You did select "simple" and not "msi" when creating the object, right?
>
> - Anders Gustafsson, Engineer, CNE6, ASE
> NSC Volunteer Sysop
> Pedago, The Aaland Islands (N60 E20)
>
> Novell does not monitor these forums officially.
> Enhancement requests for all Novell products may be made at
> http://support.novell.com/enhancement
>
> Using VA 5.51 build 315 on Windows 2000 build 2195
>

Blackberry Desktop Manager error

Hello,
I am using the 8830 World Edition with the desktop software. the software has been great for a month now, syncing, updates, etc. Now it will not open and an error message appears stating the following:
(Desktop Manager requires and update of DCOM98 version 1.3 or higher. Go to microsoft.com for this update)
Well i tried just that but i am running XP and my system did not accept DCOM98. I tried to upload the software again with no luck.
Any advice or solution will help.
thanks.
drbret

Right click on black berry desk top manager click properties and then go to tab compatibies remove check mark on run this program in compatability mode for
this worked for me hope it helps
gino

I cannot install my downloaded Blackberry Desktop manager.

I have deleted all former Manager downloads, emptied my recycle bin, and cleared my browser cache and tried downloading again. It still would not install. Error Message: "tHIS INSTALLATION BACKAGE COULD NOT BE OPENED. vERIFY THAT THE PACKAGE EXIXTS AND THAT YOU CAN ACCESS IT, OR CONTACT THE APLLICATION VENDOR TO VERIFY THAT ITHIS IS A VALID WINDOWS iNSTALLER PACKAGE"
Windows 7 64 bit Help please.

Hi and Welcome to the Community!
Refer:
KB12376 Error "This installation package could not be opened" when installing BlackBerry Desktop Manager.
Note that it seems that the order of doing things is important, and I cannot tell for sure from your post if you did things in that exact order.
Also, please be sure you are downloading from the official source:
http://us.blackberry.com/software/desktop.html
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error 1316 Installing Blackberry Desktop

HI,
I have tried for days to install Blackberry Desktop7 but I keep getting this error
Error 1316 Installing Blackberry DesktopA network error occurred while attempting to read from the file C:\Windows\Installer\BlackBerry Desktop Software.msi" when trying to uninstall/upgrade BlackBerry Desktop Software
I have uninstalled and reinstalled making sure there is no trace of the software many timesed and still unable to download Blackberry Desktop 7. I have Windows 7. Please can anyone help.
Regards.

Hi and Welcome to the Community!
I know that you've done some of this, but I nevertheless suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over (and you may need to do the risky things in step 2), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop manager

Just Purchased a new HP laptop With Windows 64-bit and I sm unable to install the Blackberry desktop software? Everytime I begin the installation I receive this error message. I need your help!
Windows ® Installer. V 5.0.7601.17514
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Trouble with new install od Desktop Manager 4.2

I'm new to Forums but I can't seem to fine help anywhere else! I have had a Blackberry 8100 for a while. All worked well with my old Pentium 4. I have moved ovet to an i7 processor and Windows 7. I have read a few messages on here and have corrected the USB power problem. I have downloaded and installed Drivers DM4.5_B13 and now the connection is seen by DM. I have a problem now that some of the program is in English and some is in another language! I'm guessing it's Arabic or similar. Things like Microsoft Outlook Takvim and in the fields section one side says Title and the other says Unvan or Address on one is Eposta Adres.
Can anyone help me?
D.O.
Solved!
Go to Solution.

If you were successfully able to install BlackBerry Desktop Manager 4.2, I would go through the clean reload process as shown here:
http://www.blackberry.com/btsc/KB11320
This will make sure any old files are removed from your computer before installing the new one.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

BlackBerry Desktop Manager on Mac OS 10.4.11

Hi all,
I'm installing BlackBerry Desktop Manager for my MacBook (OS 10.4.11). However, the software requires at least 10.5.5 and I tried installing it with no success. It says it "requires OS 10.5". Does it mean I have to install 10.5.1 first and then install 10.5.5?
Basically, my question is we CANNOT skip version and install 10.5.8 (which is the latest) on, say, my 10.4.11?

Hello nrugkhapan, and a warm welcome to the forums!
Does it mean I have to install 10.5.1 first and then install 10.5.5?
That means you must purchase & install Leopard/10.5.x, which is freely upgradable to as far as 10.5.8, but you'll likely have to call Apple to get a cpy,since they no longer list it for sale on their site.

Do not want blackberry desktop manager to start when turning on computer

I installed Blackberry Desktop manager and I cannot force quit. I shut down my Mac and it comes back and cannot close it or force quit.

Does this help? i don't know macs well, but looked around:
http://www.ehow.com/how_4501754_remove-start_up-applications-os-leopard.html
I'm hoping the entry for the blackberry program is there.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Error when updating Playbook OS version via Blackberry Desktop Manager

Greeting,
I have a batch of old playbooks which having the stack charging issue, but I found that I can update the OS to the newest version (2.1.0.1917) via Blackberry Desktop Manager, then the charging algorithm will be changed to the updated one and go over this dead battery issue. I was able to do so successfully in the past week smoothly on several devices.
But since this Monday, the Desktop Manager is saying "An updated Blackberry Desktop Software component must be installed before you can continue" when downloading the Desktop software and will appear "There was an error updating your software, an error has occurred while downloading the Blackberry Desktop Software.Please try again." and preventing the process. Seems there are some change on the server side starting this week which has caused this problem, but there's no error code to locate the exact issue.
I tried on 2 different computers as well as completed uninstalling and re-installing the Desktop manager, also tried to disable the automatic update as been advised in some threads. So no clue how to deal with it for now. It will be highly appreciate if some one can share some idea.
I've attached the step by step screenshots for reference, where you can find here:
http://forums.crackberry.com/blackberry-playbook-f222/error-when-updating-playbook-os-version-via-bl...
Thanks,

BLock wrote:
Sorry I can not help you with your problem but perhaps you can help me.
Can you advise where I can find info on "disable the automatic update"?
just ignore the update if you dont want it on the playbook
for reloading the OS
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
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Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

BlackBerry Desktop Software error install

Can someone help!!! I'm trying to install BlackBerry Desktop Software v.4.7 dated 2009-06-05 111 MB on a Vista computer. I already updated my BlackBerry Storm 9530 but when i opened the my Laptop today I saw this update but everytime i try to install i keep getting an error this updatye could not run and i understand its a "Critical Application Loader update to support the BlackBerry Storm software update. Please install this update before updating your BlackBerry Storm software." of course its all late but how can i get it installed Please Help!

Hi there and welcome to the forum
Try to clean uninstall your Desktop manager and reinstall the latest v4.7
See How to perform a clean uninstall of BlackBerry Desktop Software
If someone give you helpful hints, please click on Kudos.
If you issue is resolved, mark Accept Solution next to the resolution post.
Feel free to search www.blackberry.com/btsc to find your answers.

BlackBerry Desktop Manager sync error

When using the Blackberry Desktop Manager to sync my new Bold with Outlook 2003/XP, I recieve the following error message: "The application's section is not file-based". The result is that there is no application configured to sync. How can I resolve this?
EDIT: Moved to create a new thread and changed the title
Message Edited by Andy on 11-05-2008 10:02 AM

http://www.blackberry.com/btsc/articles/693/KB15303_f.SAL_Public.html
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Can't Install Blackberry Desktop Manager - error 1303

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