Can't Install C5200 All-in-One Printer Full Feature Software- Runtime error Prevents Installation

I am running Windows 7 64-bit and I am unable to install the HP Photosmart C5200 All-in-One Printer series Full Feature Software that I downloaded from the website.
After extraction, I get the following error:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: c:\Users\MyUsername~1\AppData\Local\Temp\7zS7526\Setop.exe
This application has requested the Runtime to terminate in an unusual way.
Please contact the application's support team for more information
Can anyone help me solve this problem?
The actual printer and all associated drivers are installed and working correctly.

Hey cmsciulli,
I would first like to welcome you to the HP Support Forums!
When getting the Microsoft Visual C++ Runtime error message. The first step that I would suggest doing, is to make sure that you do have the latest update. I have included a link to the latest available download from Microsoft for 'Visual C++ Redistributable for Visual Studio 2012 Update 4'. Along with this update, I would also suggest completing any other Windows updates that are available to you.
After you have installed all the necessary updates, I would suggest restarting your computer, if you have not already. Then try installing the printer software again.
If you are still experiencing the same error message when trying to install the printer, please let me know the version of Windows that you are currently running. If you need assistance in finding the version, I have included the document 'Which Windows operating system am I running?'.
Looking forward to your reply!
I worked on behalf of HP

Similar Messages

  • Re-install software for the C6280 all in one printer... get an error message "can't find file"

    need to re-install the software for the c6280 all in one printer. downloaded the latest install package from the HP web site. During the install process, I get an error message .. can't find  user/appdata/local/temp/7z256315/setup/.....setup/blocksysuser........
    the folder 7z256315 does not exist on the HD.
    I also get a message that it can't find PS_A10_02_software.msi.
    Windows 7 , C6280 all in one printer. Printer is connected to the router. The desktop computer is connected via an ethernet cable, the laptop/ipad/iphone/internet radio are connected via wireless to the router.
    hope you can help
    thanks
    charlie
    This question was solved.
    View Solution.

    Hi cberistain, 
    Follow the steps below, and let me know what happens?
    Step one: Clear temp directory
    Type %temp% in the run or search for programs and files field
    Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
    Continue with Step 2 below
    Step two: Downloaded and extracted to your system:
    1. Download the full feature software and drivers
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...=
    2. Once the download is finished double click on the file to extract the software.
    3. When the installation window opens press the cancel button to stop the installation
    4. Type %temp% in the run or search for programs and files field
    5. Look for, and open the folder starting with 7z (Example: 7zS2356)
    6. Right click on the folder, and select Copy
    7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
    8. Open the 7z folder you just copied to your desktop
    9. Open folder Util
    10. Open folder CCC
    11. Run the uninstall_L4
    12. When the uninstall has completed restart the computer
    13. Run Disk cleanup from Accessories\ System Tools folder under all programs
    14. Download and install the latest version of Adobe flash player
    http://www.adobe.com/support/flashplayer/downloads.html
     15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.
    Let me know if you are able to successfully install the software and driver, and are able to print & scan?
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • I installed kodak all in one printer but its not working, it says its ready but its not printing

    I installed a kodak all in one printer 5250 and it says its ready but won'nt print the test page. what can I do?

    When you go to System Preferences > Printing, is the new printer found there?

  • Scanning multiple pages with all in one printer using AiO software.

    I have the HP all in one printer and when I scan a document even if I add a page, each page has its own PDF identification. I cannot seem to get multiple pages in one scan that I can email as one document. Please advise.

    Hi Grwltgr
    If you have an ADF(Automatic Document Feeder) tray keep all the pages you want to scan and start scan. All the scanned pages will be added in a single pdf. 
    If you dont have an ADF tray, i might be able to help you if you can let me know the Complete Model Name.
    Kind Regards,
    Oliver
    "Although I work for HP, I'm speaking for myself and not on behalf of HP"--Please mark the post that solves your problem as "Accepted Solution"
    "Say "Thanks" by clicking the Kudos Star in the post that helped you.

  • HP All-in-One 6510: full features not working

    On one of my computers (desktop), I can only print, using  HP A10 Remote.  On the other computer (laptop), I can't print.
    Both computers are running Windows 8.1 (64 bit).
    I tried unloadinng and reloader printer...same problem
    On the desktop, although I can print, the full feature sofware is not functional.  So, I am unable to change to Greyscale; nor can I scan from the printer. 
    This problem occured about two week ago and I have been struggling with it since then.
    Any ideas, or suggestions.
    Someone told me that there is problem in HP and that is why HP came up with the the" HP A10 Remote" applications.  Comments?

    Hi,
    Firstly AIO (or AiO for All-in-One) not A10 is an app for mobile devices normally (such as phones, tablets). For standard laptops and desktops we use proper Software and Drivers. Have you installed software and drivers on the CD to your machines (desktop and laptop) yet ?
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Cannot install C8180 all-in-one printer missing installer.exe in c:\users\name\AppData\Local\Temp

    I was attempting to reinstall my printer but got an error message:
    Cannot find "Installer.exe" in C:\users\name\AppData\Local\Temp specific file called "FP_AX_MSI_INSTALLER.EXE"

    Hello @doug1234 ,
    I read your post about the virus you had, and now are having an issue with re-installing your Photosmart C8180. I will try to help you!
    Please go back into your temp folder, delete all of the files it will allow you to, close out of the temp folder and download and reinstall the printer again with your firewall and/or anti-virus temporarily disabled. Let me know what happens, including any specific error messages and codes.
    When you respond, please include which Operating System you're running and I will look into this further for you, to see what else we can try.
    What's my Operating System?
    Happy Monday
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • C5288 all-in-one printer is not scanning.

    My C5288 all-in-one printer was working nicely.  However, for the last one month, I am not able to scan on the machine. The driver has been uninstalled completely and re-installed several times.  When the installation is being completed, a fatal error message is getting appeared - no error number is shown.  When Hp Solution centre short cut is clicked, it is showing a message "no HP device have been found".  I can print, but no scanning is being done.  This clearly shows that there is something wrong with the OCR portion of the software.
    Can you kindly guide me to solve this problem. [text removed for privacy]
    Regards:

    Hi PhoeYiin,
    If you have not installed the full feature software and driver already, you will need to do so in order for the printer to see that computer. Please use the following link to download the necessary software; HP Deskjet Ink Advantage 2520hc All-in-One Printer Full Feature Software and Drivers.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • 6280 All-in-One printer - changing from USB to Ethernet connection - error - can't find the printer

    I am trying to reinstall my C6280 All-in-One printer from the product CD - my original installation was for a USB connection, I would now like to reinstall to an Ethernet connection for use on our wireless nework. I have gone through the HP -Installing the Product Software in Windows XP for a Wired (Ethernet) Network Connection - instructions but keep getting the error message - Can't locate the Printer.   I have connected the ethernet cable in the ethernet port of the computer and the router (Airlink 101).  Any suggestions on what I might be doing wrong?
    This question was solved.
    View Solution.

    Hi,
    You can use the following link to setup the printer over a wired n/w.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01708573&tmp_task=setupCategory&lc=en&dlc=en&cc...
    Just to confirm..Make sure that you connect the "Printer and Router using the ethernet cable"
    To make sure that your printer is found during the installation, after connecting the ethernet cable, make sure that your printer is getting a valid IP address.
    Setup Menu--Network--View Settings--Display Wired Summary.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • Scanning on my c5280 all in one printer-scanner-copier

    since purchasing my lap running windows 8.1 I have been unable to scan from my all in one printer to my pc. all it allows you to do is to scan the document to a memory card or reprint the image

    Hello , Welcome to the HP Community. I'd like to help you with the issue you are having scanning on your Windows 8.1 system with your HP Photosmart C5280 All-in-One printer. I would suggest installing the full feature software for your product. Fortunately, the full software suite is still available for download for your Windows 8.1 operating system. You can download the software here: HP Photosmart C5200 All-in-One Printer series Full Feature Software and Driver If the issue persists, I suggest trying to install the printer using the Windows Update. You can find all of the steps to do that here (under Step Two: Method Two): HP Single-Function and Multifunction Printers - The Printer Does Not Print in Windows 8 and is Listed as 'Unknown' or 'Unspecified' or Appears with a Yellow Triangle in the Devices and Printers Folder If you're still unable to scan after installing the printer using Windows Update, try downloading the HP Scan and Capture app from the Windows Store. Please respond to let me know if these suggestions helped to resolve your issue!

  • All in One Printer no longer scanning (C5280)

    I have an oldish printer/scanner that was working fine until I downloaded the update that came from HP on Aug. 13th. Since then, I cannot scan. I got an error message that the machine was disconnected from the computer which made no sense since I can print from the computer just fine. I did all the things the error message suggested: rebooting, disconnecting the cable, redownloading the driver. The machine worked for about 5 pages of the scan after the redownload, then conked out again.
    I saw some directions about going into the registry editor window but they were for Windows 7 and below. I have Windows 8. I did not see a folder for Digital Imaging in the HKEY_LOCAL_MACHINE/Software/H-P
    If there are updated directions for Windows 8, pleae let me know.
    I have an All in One Printer (C5280)

    Hello @Toonces , and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are experiencing scan issues.  I would like to try and help.
    I would suggest Uninstalling the Printer Software.
    Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration.  You can do so by following this document: How to perform a clean boot in Windows.
    Once the computer is in clean boot mode, I would suggest reinstalling the HP Photosmart C5200 All-in-One Printer series Full Feature Software and Driver.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP All-in-One Printer Remote App For Windows Phone 8.1 Troublesho​ot

    Dear HP,
    Device                Nokia Lumia 520
    OS                        Windows Phone 8.1
    Printer                HP Officejet Pro 8600 All in One Printer
    I have installed HP All-in-One Printer Remote on my smartphone as well as on my PC having Microsoft Windows 8.1. The PC app is running 
    fine but on my smartphone, app can't find my HP Wireless printer. All Devices(PC, Smartphone, Printer) are connected to same wireless LAN Network.
    Regards
    Sahyog Vishwakarma
    Mob.: +91-7206369455
    Yamuna Nagar
    Haryana

    Hi,
    The app for Windows phone is a BETA version. In my case (also a Nokia) it can find my printer but when sending something to printer, printer won't print. Again, it's only a BETA version.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • I have a C4240 All-In-One printer and i am getting an error message Carriage Jam. i hardly use the

    I have a C4240 All-in-One printer and am getting an error message on the display panel "carriage Jam".  I have not given this printer any kind of abuse.  I do leave it turned on but hardly ever print to it.  I have replace the cartridges probably twice since i have owned it.  Can you help me out  as to what I should do with the printer

    Can't really help with your Internet issues, but I can put you on the path to leaning more about Macs.
    If you're a former Windows user, there many resources on Apple's web site to get yourself familiar with how Macs and OS X work.
    Here ard a few areas to spend time with
    http://www.apple.com/support/macbasics/
    http://www.apple.com/support/imac/intel/
    http://support.apple.com/videos/
    http://www.apple.com/support/lion/
    http://www.apple.com/support/osx/
    For the video tutorials, in the video search box, just type in OS X. You'll get a list of OS X video tutorials to watch  as you learn to use your iMac.
    Start with the Anatomy of a Mac video first, Then the Finder Basics video second. After you have watched and put to use these two videos, you can watch any other OS X video you want in any order.
    Here is a free eBook download of David Pogue's OS X Snow Leopard The Missing Manual here. While OS X 10.7 LIon and OS X 10.8 Mountain Lion work a bit differently than OS X 10.6 Snow Leopard, there are many things that still apply.
    http://it-ebooks.info/book/337/
    Good Luck!

  • Error: OXfOaf 8004 for HP office jet 5510v all in one printer fax copier scanner

    HP office jet 5510v all in one printer, fax, copier, scanner. Error message: see above subject for  error info. My printer is like frozen...can only shut off by unplugging. Help..please and thank you!

    Use the Setup (wrench icon) button on the front of the printer to look through the settings menu to set the printer time and date.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Why can't i install all in one printer 4200 series on my windows 7 home premium?

    I can't install my 4200 series all in one printer on windows 7 home premium 64 bit ? Help please?

    Sharon,
    Welcome to the HP Community Forum.
    sharond6941 wrote:
    I can't install my 4200 series all in one printer on windows 7 home premium 64 bit ? Help please?
    It would help a great deal if you could help explain a bit why you cannot install the software.
    Does the software not download?
    Can you not find your printer?  Do you not know what kind of printer you have?
    Are there errors during the installation?
    Can you provide any information to help us understand the situation?
    ========================================================
    Help and Instructions to Install the Full Feature Software for the Printer:
    Install Full Feature Software – Printer
    Click the Kudos Thumbs-Up to say Thank You!
    And...Click Accept as Solution when my Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

  • I have a brand new hp officejet 6700 premium e-all-in-one printer but my macbook pro is not detecting the printer to even install it or make a print can some one tell me if it is a problem with the printer or the macbook pro?

    can some one help me with the question ..

    no not at all..it was just tested if it was being detected on a windows os..it did..i am doubting either it is a problem with the router or the macbook pro....but earlier it did connect well to a hp officejet pro 8600 e-all-in-one printer over a different network(at someone else's house)...

Maybe you are looking for