Can't install Canon EOS Digital Solution disk
Hi,
Have got a problem installing 'EOS digital solution disk' which came with my Canon EOS 400D digital SLR camera. Here is a description of what happens:
I click on 'CANON EOS Digital Installer' icon as instructed. First something called 'MasterInstaller' launches, and I select 'Europe' then 'UK' when prompted. The main menu appears again and I select 'Install', then 'Next' then 'Easy Install'.
I 'Agree' the terms, then hit 'Next' in Starting Installation window.
At this point, 'Installer' launches and a window appears with the text "Preparing to install ImageBrowser" (with a blue striped barber pole type line beneath) but nothing happens. The blue stripes do not 'move' as is normally the case when something is working. It just locks up, and usually the Mac beachball of death will spin. I've tried leaving it ages to sort itself out, but nothing changes.
When I go into the 'Force Quit' option from the pull down menu in Finder, (as everything is stuck) the 'Installer' and 'MasterInstaller' are usually highlighted in red, I guess meaning they've either crashed or got lost. Sometimes the Finder joins in too (being highlighted in red).
I'm not running any other applications, and I've tried doing a Custom Install, (instead of 'Easy') and choosing only 1 application at a time, and disconnected my external drive but to no avail.
I tried emailing Canon, but they have just suggested I try loading it onto another Mac but I don't have one or access to one either.
Some help would be appreciated.
P.S. Gave disk to my partner to try on his PC and he said it loaded ok, so I assume it's not a faulty disk.
So it still said Keys out of order ? That is a pretty serious error that Disk Utility rarely is able to repair. I would run it again and report to us exactly what is reported when you attempt a repair (not verify) please.
Hi Dale,
Well, the plot thickens....
I kept running the DU repair (about 5 or 6 times), and interestingly enough kept getting EXACTLY the same message:
Checking HFS Plus volume
Checking Extents Overflow file
Checking Catalog file
Keys out of order
Rebuilding Catalog B-tree
Repair completed
No details or other messages about what the specific problem was. (Is there a way to find out?)
Well, I took another look on the link you posted and ran an 'fsck'. (I still have no idea what that means but it sounded as if it may throw up some info.) Indeed it did and here's what appeared after I typed '/sbin/fsck -fy':
** /dev/rdiskOs9
** Root file system
** Checking HFS Plus volume
** Checking Extents Overflow file
** Checking Catalog file
diskOs9: 0x8 (UNDEFINED)
Keys out of order
(4, 1886)
** Rebuilding Catalog B-tree
diskOs9: 0x8 (UNDEFINED)
** The volume Mac Hard Disk could not be repaired.
sh-2.05a#
(Hopefully there aren't any typos, I just typed this in myself, having written down the info on paper.)
Obviously the DU knows there's a problem, but simply thinks it's fixing it every time I run a repair. A bit like Groundhog Day I guess....
Now what??
Cath
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Solved!
Go to Solution.maxebaldwin wrote:
I am installing in win7 /64 and can't run any of the programs on the eos digital solutions disk ver 24.1. I have tried different resolutions on my monitor including 1024x768 but end up with the same message.,I get an error message as follows: " this software doesn support screen res. lower than 1024x768" but my res is set higher!!
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Hi every one
I have problem when i open canon EOS utility program it works perfictly until i connect my canon DSLR camera to my mac the program crush down immediatly.
i downloaded this program for the CD which came with my camera and this problem accured from the first time i downloaded this program.
the last point is i tried to open the program in the safe mode and still the same, even in gust account and no change
thanks for your help .
there is the problem report:
Process: EOS Utility [319]
Path: /Applications/Canon Utilities/*/EOS Utility.app/Contents/MacOS/EOS Utility
Identifier: com.canon.EOS Utility 2
Version: 2.11.3 (2.11.3.1)
Code Type: X86 (Native)
Parent Process: launchd [141]
User ID: 501
Date/Time: 2013-10-15 14:49:07.954 +0300
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 6041 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 8 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 4AA018CB-EFBC-B823-6B26-2558963F49D4
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Canon Utilities/*/EOS Utility.app/Contents/MacOS/EOS Utility
__TEXT 0000000000001000-00000000001d5000 [ 1872K] r-x/rwx SM=COW /Applications/Canon Utilities/*/EOS Utility.app/Contents/MacOS/EOS Utility
Application Specific Information:
objc_msgSend() selector name: release
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x94c9da8b objc_msgSend + 27
1 libobjc.A.dylib 0x94ca0442 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 490
2 com.apple.CoreFoundation 0x97ca0a63 _CFAutoreleasePoolPop + 51
3 com.apple.Foundation 0x975e3e16 -[NSAutoreleasePool release] + 125
4 com.canon.edsdk 0xb0034b2b CIccMan::SendPtpCommand(void*, tagEdsPassThrough*) + 961
5 com.canon.edsdk 0xb002d294 CMacPtpInterface::SendCommandSelf(void*, SPtpParam*) + 120
6 com.canon.edsdk 0xb002a946 CPtpInterface::DS_SetRemoteMode(void*, DS_REMOTE_MODE_T) + 156
7 com.canon.edsdk 0xb001eb8b CPtpCamera::OpenSessionSelf() + 315
8 com.canon.edsdk 0xb000e717 CEdsCamera::OpenSession(long) + 69
9 com.canon.edsdk 0xb0004248 EdsOpenSession + 77
10 com.canon.EOS Utility 2 0x0000abed -[MainController openSession] + 179
11 com.canon.EOS Utility 2 0x0000cc00 -[MainController connectCamera] + 338
12 com.canon.EOS Utility 2 0x0000a746 -[MainController checkConnectedCamera] + 1797
13 com.apple.Foundation 0x975f71af __NSFireDelayedPerform + 413
14 com.apple.CoreFoundation 0x97cc1406 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22
15 com.apple.CoreFoundation 0x97cc0da5 __CFRunLoopDoTimer + 709
16 com.apple.CoreFoundation 0x97ca5bb2 __CFRunLoopRun + 1842
17 com.apple.CoreFoundation 0x97ca501a CFRunLoopRunSpecific + 378
18 com.apple.CoreFoundation 0x97ca4e8b CFRunLoopRunInMode + 123
19 com.apple.HIToolbox 0x97f9af5a RunCurrentEventLoopInMode + 242
20 com.apple.HIToolbox 0x97f9acc9 ReceiveNextEventCommon + 374
21 com.apple.HIToolbox 0x97f9ab44 BlockUntilNextEventMatchingListInMode + 88
22 com.apple.AppKit 0x9521993a _DPSNextEvent + 724
23 com.apple.AppKit 0x9521916c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
24 com.apple.AppKit 0x9520f5cc -[NSApplication run] + 855
25 com.apple.AppKit 0x951b25f6 NSApplicationMain + 1053
26 com.canon.EOS Utility 2 0x00002b98 main + 1218
27 com.canon.EOS Utility 2 0x000026aa start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9850e9ae kevent + 10
1 libdispatch.dylib 0x92902c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x929027a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9850e0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9795e0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9795de79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x97945daa start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x9850e0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9795e0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9795de79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x97945daa start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9850e0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9795e0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9795de79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x97945daa start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x9850e0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9795e0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9795de79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x97945daa start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x019ae070 ebx: 0x975e3da7 ecx: 0x95a65eb0 edx: 0xb019ab69
edi: 0x00000000 esi: 0x00aaf000 ebp: 0xbfffdd28 esp: 0xbfffdad4
ss: 0x00000023 efl: 0x00010202 eip: 0x94c9da8b cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 1
Binary Images:
0x1000 - 0x1d4fe7 +com.canon.EOS Utility 2 (2.11.3 - 2.11.3.1) <3C47EDDA-B52C-1D94-E354-17A804B9CD50> /Applications/Canon Utilities/*/EOS Utility.app/Contents/MacOS/EOS Utility
0x2de000 - 0x2ebff3 com.apple.Librarian (1.1 - 1) <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7d7000 - 0x7e4ff0 +com.canon.MLib (1.2.0.5 - 1.2.0.5) /Applications/Canon Utilities/*/EOS Utility.app/Contents/Resources/MLib.bundle/Contents/MacOS/MLib
0x62b6000 - 0x62e8ff7 +com.canon.edscfparse (2.11.0.20 - 2.11.0.20) <F3C540AB-80D1-F7A6-9BBC-8D2F876483C1> /Applications/Canon Utilities/*/EOS Utility.app/Contents/Resources/EdsCFParse.bundle/Contents/MacOS/EdsCFParse
0x99cd000 - 0x9ae5fef +com.canon.EdsImage (2.11.0.5 - 2.11.0.5) <2F43C206-61F2-FD29-BF43-61513B6D4613> /Applications/Canon Utilities/*/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/Current/EdsImage.bundl e/Contents/MacOS/EdsImage
0x9b1f000 - 0x9b40ff7 libPDFRIP.A.dylib (333.1) <D5F81D0E-481F-3FA4-BCD8-771BE6C86F78> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x8fef1000 - 0x8ff23dd7 dyld (210.2.3) <5C651B52-C8CC-368F-8C84-85CB91C78425> /usr/lib/dyld
0x90007000 - 0x90008ffd libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib
0x90009000 - 0x9013cff3 com.apple.MediaControlSender (1.7 - 170.20) <7B1AC317-AFDB-394F-8026-9561930E696B> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x9013d000 - 0x9015bff3 com.apple.openscripting (1.3.6 - 148.3) <F3422C02-5ACB-343A-987B-A2D58EA2F5A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9023d000 - 0x90247fff libCSync.A.dylib (333.1) <27FD0A7B-AC65-33AB-8F61-3AEF08FC21C3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x90248000 - 0x9025dfff com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x9025e000 - 0x902b9fff com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x902ba000 - 0x90322ff7 com.apple.framework.IOKit (2.0.1 - 755.42.1) <230C6EEC-A926-3720-82DB-25D0FAAEF962> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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0x968c8000 - 0x96914fff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
0x96915000 - 0x9692afff com.apple.speech.synthesis.framework (4.1.12 - 4.1.12) <DE68CEB5-4959-3652-83B8-D2B00D3B932D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9692b000 - 0x9692cfff liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
0x96cbc000 - 0x96cbeffb libRadiance.dylib (851) <2739A726-2E9C-38DC-8A6E-412ABDC14405> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x96cbf000 - 0x96cbfffd com.apple.audio.units.AudioUnit (1.9.2 - 1.9.2) <CFAAB1B1-DBC7-3FF1-97BA-065C6620360D> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x96cc0000 - 0x97078ffa libLAPACK.dylib (1073.4) <9A6E5EAD-F2F2-3D5C-B655-2B536DB477F2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x97079000 - 0x970bbff7 libcups.2.dylib (327.7) <6FAC537D-7EC3-3E82-B6E8-F87DE07546B5> /usr/lib/libcups.2.dylib
0x97132000 - 0x9713bff9 com.apple.CommonAuth (3.0 - 2.0) <B28B58CA-C5B1-378E-A969-6A36C7F754D1> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x9713c000 - 0x9714afff libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
0x9718d000 - 0x97349ffd libicucore.A.dylib (491.11.3) <FF55E176-7D66-3DBB-AF86-84744C47A02C> /usr/lib/libicucore.A.dylib
0x9734a000 - 0x97367fff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x97368000 - 0x974f1ff7 com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x974f2000 - 0x974fcfff com.apple.DisplayServicesFW (2.7.2 - 357) <E36F0444-BDF1-389D-86BD-65712795BFA3> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x974fd000 - 0x97558ff7 com.apple.AppleVAFramework (5.0.19 - 5.0.19) <3C43A555-0A22-3D7C-A3FB-CFADDDA43E9B> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x97559000 - 0x9757dfff com.apple.PerformanceAnalysis (1.16 - 16) <0CF5DF0C-F23B-3C8D-9C06-486866CB9F53> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x9757e000 - 0x9789eff3 com.apple.Foundation (6.8 - 945.18) <BDC56A93-45C5-3459-B307-65A1CCE702C5> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9789f000 - 0x97937fff com.apple.CoreServices.OSServices (557.6 - 557.6) <BE4B0D48-1239-3B9B-9905-551336777F09> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x97938000 - 0x97944ff8 libbz2.1.0.dylib (29) <7031A4C0-784A-3EAA-93DF-EA1F26CC9264> /usr/lib/libbz2.1.0.dylib
0x97945000 - 0x97a02ffb libsystem_c.dylib (825.40.1) <A5C0B70C-5F14-3BF8-AA5B-B22E7B12A4AE> /usr/lib/system/libsystem_c.dylib
0x97a03000 - 0x97a06ffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x97a07000 - 0x97abbfff com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x97abc000 - 0x97bf7ff7 libBLAS.dylib (1073.4) <FF74A147-05E1-37C4-BC10-7DEB57FE5326> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x97bf8000 - 0x97c6dff7 com.apple.ApplicationServices.ATS (332 - 341.1) <BEE998BC-E4A5-3BA0-A6B5-31A1DFA1522C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x97c6e000 - 0x97e56ffb com.apple.CoreFoundation (6.8 - 744.19) <DDD3AA21-5B5F-3D8F-B137-AD95FCA89064> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x97f0f000 - 0x97f13ffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x97f14000 - 0x97f16fff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x97f17000 - 0x97f21fff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x97f22000 - 0x97f42ffd com.apple.ChunkingLibrary (2.0 - 133.3) <FA45EAE8-BB10-3AEE-9FDC-C0C3A533FF48> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x97f43000 - 0x98326fff com.apple.HIToolbox (2.0 - 626.1) <ECC3F04F-C4B7-35BF-B10E-183B749DAB92> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x98327000 - 0x9835cfff libTrueTypeScaler.dylib (84.6) <B7DB746B-7A61-38EF-8CA7-408ED9C14A02> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x9835d000 - 0x983b7fff com.apple.Symbolication (1.3 - 93) <C2781279-DFA9-3BAD-811B-83B608F9F0FB> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x983bd000 - 0x98491ff3 com.apple.backup.framework (1.4.3 - 1.4.3) <6EA22ED3-BA18-3A37-AE05-5D6FDA3F372F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x98492000 - 0x984f8fff com.apple.print.framework.PrintCore (8.3 - 387.2) <0F7665F5-33F0-3661-9BE2-7DD2890E304B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x984f9000 - 0x98513ffc libsystem_kernel.dylib (2050.48.12) <9B50E922-DCEA-3066-A9B2-613A6D2C5C69> /usr/lib/system/libsystem_kernel.dylib
0x98514000 - 0x98671ffb com.apple.QTKit (7.7.1 - 2599.41) <9514F791-9ED4-3C00-84F7-D87B5FB254FF> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x98672000 - 0x98766ff3 com.apple.QuickLookUIFramework (4.0 - 555.5) <5A62C87F-5F74-380B-8B86-8CE3D8788603> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x98767000 - 0x98769ffd libCVMSPluginSupport.dylib (8.10.1) <F7CD59FE-314A-366E-9A27-CE5BD1D438BB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x9876a000 - 0x98781fff com.apple.GenerationalStorage (1.1 - 132.3) <DD0AA3DB-376D-37F3-AC5B-17AC9B9E0A63> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x98782000 - 0x98b9ffff FaceCoreLight (2.4.1) <B12C8721-EFB3-30A2-9A1B-ABCDF5670764> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x98ba2000 - 0x98ba6fff com.apple.CommonPanels (1.2.5 - 94) <6B3E7E53-7708-3DA2-8C50-59C2B4735DE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x98c09000 - 0x98ca4fff com.apple.CoreSymbolication (3.0 - 117) <9ECC6770-6FBB-36B3-A4EE-0B60875019A9> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x98ca8000 - 0x98ca8fff com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x98da7000 - 0x98e08ff7 com.apple.audio.CoreAudio (4.1.2 - 4.1.2) <C1D471E9-B4D6-3A59-975C-B3B3A25E6058> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x98e09000 - 0x98e0afff libquarantine.dylib (52.1) <094A1501-373E-3397-B632-8F7C5AC8EFD5> /usr/lib/system/libquarantine.dylib
0x98e0b000 - 0x98e11fff libGFXShared.dylib (8.10.1) <99622AD6-7A1D-368E-B163-A38400885B45> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x98e12000 - 0x98e51ff7 com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x98e52000 - 0x98eb6ff3 libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
0x98eb7000 - 0x98eeaff3 com.apple.GSS (3.0 - 2.0) <EFFA5947-B6BA-3171-B667-9CCB17E0FF2A> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x98eeb000 - 0x98eebfff com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x98eec000 - 0x98eecfff com.apple.Carbon (154 - 155) <17F1B675-E054-3D2C-900B-C9CE69F1FC31> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x98eed000 - 0x98f3dff7 com.apple.CoreMediaIO (309.0 - 4163.1) <2CB854AA-072B-3829-B7D9-133CFEC6272F> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x98f3e000 - 0x991abffb com.apple.imageKit (2.2 - 673) <CDB2AC11-6D60-34A7-83F9-F6E7DA25F97B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x991af000 - 0x991bfff2 com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x991c0000 - 0x9920aff7 com.apple.framework.CoreWLAN (3.4 - 340.18) <BD6B479B-B772-37E0-9520-41B84D20C3F9> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x9920d000 - 0x99251ff7 libGLU.dylib (8.10.1) <5520818E-F290-3942-80B8-370CF9C9B54C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x99252000 - 0x99260ff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x99261000 - 0x9935fff7 libFontParser.dylib (84.6) <7D3EB3CC-527E-3A74-816A-59CAFD2260A4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x993a6000 - 0x993e8fff libauto.dylib (185.4) <3098A75E-438E-3F18-BAAC-CD8F1CC7C2F7> /usr/lib/libauto.dylib
0x993e9000 - 0x9940eff7 com.apple.quartzfilters (1.8.0 - 1.7.0) <F6A88D89-AB4A-3217-9D65-C2C259B5F09B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x9940f000 - 0x9941bffe libkxld.dylib (2050.48.12) <44C8E278-D8CA-3CF4-B3F4-0299654EB341> /usr/lib/system/libkxld.dylib
0x9941c000 - 0x99438fff libPng.dylib (851) <8814CC4D-A472-32CD-8D5C-24F35240F28B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x99bd5000 - 0x99c00ff9 com.apple.framework.Apple80211 (8.5 - 850.252) <74845A5A-3660-3B50-BDB3-334275E0B461> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x99c01000 - 0x99c0dffa com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x99c0e000 - 0x99c5cffb libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x99c5d000 - 0x99c5effd com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x99c5f000 - 0x99c62ff9 libCGXType.A.dylib (333.1) <FD300AD5-3599-39BE-98AE-2BE8171CC7D7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x99c63000 - 0x99c85fff libc++abi.dylib (26) <3AAA8D55-F5F6-362B-BA3C-CCAF0D3C8E27> /usr/lib/libc++abi.dylib
0x99c90000 - 0x99d30ff7 com.apple.QD (3.42.1 - 285.1) <BAAC13D2-1312-33C0-A255-FAB1D314C324> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x99d31000 - 0x99d31ffd libOpenScriptingUtil.dylib (148.3) <87895E27-88E2-3249-8D0E-B17E76FB00C1> /usr/lib/libOpenScriptingUtil.dylib
0x99d32000 - 0x99d57ffb com.apple.framework.familycontrols (4.1 - 410) <B1755756-BEA2-3205-ADAA-68FCC32E60BD> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x99d58000 - 0x99d6bff9 com.apple.MultitouchSupport.framework (237.4 - 237.4) <59197044-E513-3223-9337-6EB0F828CB82> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x99d6c000 - 0x99d6dfff libsystem_sandbox.dylib (220.3) <C532F6A6-7E85-38F3-8660-EC1066DF67BE> /usr/lib/system/libsystem_sandbox.dylib
0x99d6e000 - 0x9a01cffb com.apple.MediaToolbox (1.0 - 926.106) <37A0FC0E-9BC6-3B6B-9F06-489813758F67> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x9a028000 - 0x9a07fff3 com.apple.HIServices (1.20 - 417) <B8410ABC-E0DB-31EB-B923-17F3B65B5F4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x9a081000 - 0x9a13fff3 com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9a251000 - 0x9a25dff7 com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9a25e000 - 0x9a262fff com.apple.OpenDirectory (10.8 - 151.10) <00E824A9-601A-32B3-BD4C-C8A90F6D2C36> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x9a263000 - 0x9a275fff libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
0x9a276000 - 0x9a2a2ff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
0x9a2a3000 - 0x9a4bafff com.apple.CoreData (106.1 - 407.7) <EC4B8297-8E01-3778-A8A4-E8747F91109D> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0xb0000000 - 0xb004dff7 +com.canon.edsdk (2.11.2.0 - 2.11.2.0) <EDA19D99-002F-F0EB-2294-24C6DA8B98F1> /Applications/Canon Utilities/*/EOS Utility.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 284
thread_create: 2
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=149.8M resident=67.4M(45%) swapped_out_or_unallocated=82.4M(55%)
Writable regions: Total=111.8M written=4872K(4%) resident=28.5M(26%) swapped_out=0K(0%) unallocated=83.3M(74%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.0M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 4960K
CG image 24K
CG raster data 48K
CG shared images 1184K
CoreAnimation 4K
CoreServices 1480K
MALLOC 44.0M
MALLOC guard page 48K
MALLOC_LARGE (reserved) 3072K reserved VM address space (unallocated)
Memory tag=240 4K
Memory tag=242 12K
Memory tag=35 4496K
Stack 66.5M
VM_ALLOCATE 16.1M
__DATA 7464K
__DATA/__OBJC 188K
__IMAGE 528K
__IMPORT 8K
__LINKEDIT 30.9M
__OBJC 2512K
__OBJC/__DATA 24K
__PAGEZERO 4K
__TEXT 118.9M
__UNICODE 544K
mapped file 104.7M
shared memory 308K
=========== =======
TOTAL 439.4M
TOTAL, minus reserved VM space 436.4M
Model: MacBookPro10,2, BootROM MBP102.0106.B03, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.6f59
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 768 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f4 12974, 3 service, 13 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: Canon Digital Camera, 0x04a9 (Canon Inc.), 0x323b, 0x1d110000 / 6
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x025a, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828c, 0x1d181300 / 8If you loaded the program from a CD there is a very good chance that it is out of date. Go to the Canon support site and look to see what upgrades there are for the software and download those and try again.
If it still fails you will need to contact Canon as Michael wrote,
regards
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