Can't Install Creative Cloud Desktop on Mac OS X 10.7.5

If I try to install it on my default user, I get an error 13.  Specifically:
"cookies dir: cannot make folder / cookies: permission denied (error 13)"
If I try to install it on my Administrator user, I get an error A12E6 that says there's a problem with the installation.
I tried the solutions for both errors.  For the error 13, I ran terminal and did the following solution as posted in another thread by a staff member:
chmod -N ~/library
chmod +a "everyone deny delete" ~/library
Did nothing.
Then I tried popping over to my administrator account, and I did the following solution as posted in another thread:
For MAC
Step 1: Go to /Application/Utilities (Rename Adobe Application Manager to Adobe Application Manager_old)
Step 2: Click on Go (Finder Menu)-> Go to folder-> ~/Library (Which is user Library)
In User Library go to -> Application Support -> Adobe and Rename OOBE to OOBE_old
After rename the above mentioned folders download the updated version of AAM from : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
After installing AAM try to sign in it should work now.
This also did nothing.  What can I do to get this thing working?
I'm running a Power Mac on OS X 10.7.5.

SamReveley279 can you please post a screen shot of the Error 13 which you are experiencing?
It does sound like from your description that you are facing a multitude of network failures.  To confirm you tried the steps listed in "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud - http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.  Please be aware that this issue was suppose to be resolved in later versions.  Often when Users experience this error, with the current version, it is because of a communication failure.
I would also recommend reviewing Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  Although the fact that you are able to initiate the download more points to a problem with the stability of the connection rather than the ability to connect.

Similar Messages

  • Can i install creative cloud in both mac and PC? up to how many computers can i install the creative cloud?

    Hiya, i am new to the latest version of creative cloud. Wonder if i can install creative cloud in both mac and PC? And up to how many computers can i install the creative cloud? If I am going to graduate in a few months time, can I still use student discount to purchase the one year package and pay it off in one go? Thanks! !

    Sure , you can install on both Mac as well as PC .
    Max activation allowed = 2 computers.
    Student discounted price will be valid for one year.
    Later you can purchase with different Adobe ID , with valid proof of eligibility .
    Once you had purchased yearly prepaid subscription , it will not expire for another one whole year , whether you are still student or finished graduation. It will expire after year.

  • How can I install Creative Cloud Desktop on a MacBook Pro running Parallels Desktop and Windows 8.1?

    Does anyone have any help for installing Creative Cloud on a MacBook Pro running Parallels Desktop and Windows 8.1? I downloaded the app, double-clicked it, said yes to allowing it to change my system, and received a notice of installation failure with Error code 1000. Any help much appreciated.

    RogueResearcher please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to install the Creative Cloud Desktop application.  If you continue to experience Error Code 1000 can you please post a screen shot of the error?  Please see FAQ: How do I capture and post a screen shot or video? for information on how to post an image.

  • Can't install Creative Cloud Desktop

    Hi all,
    I try to install Creative Cloud Desktop but I have over and over again the same message: "Could not create /Library/Application Support/Adobe/CoreSync"
    I used Creative Cloud Cleaner, re-installed, renamed folders: OOBE.OLD, OOBE_old, but I have always the same message showing up.
    I use a macbook pro, running on Yoesmite.
    Thanks for your help,

    Hi Jack:
    Check the permissions on your user library. To make it appear go to 'GO' then hold the 'alt key.' Your user library should show up. Then go to 'Application Support' to see the permissions hold the Ctrl and do a right click. Then go to 'Read info.' Check if your admin has 'read and write' selected. If not change it.
    Do the same for the 'Adobe' folder (that you will find inside the Application Support.) Your admin should have 'read and write' permissions.
    Hope it makes sense and help.
    Cheers

  • Can't install creative cloud to my mac (newest version)

    I've downloaded the trial before and now its not providing me with the right options to install the whole creative cloud as the website cites. I've tried calling the customer service number but because i live in Australia it doesn't seem to be working. PLEASE HELP ITS URGENT

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    Some download & install troubleshooting links
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0

  • I can't get Creative Cloud Desktop installed on my new iMac

    I bought a new iMac. It's running Mac OS X 10.9.2.
    1. I backed up everything on the old mac.
    2. I uninstalled all Adobe Creative Cloud apps on the old mac.
    3. I used Apple Migration Assistant to transfer all data from the old mac to the new mac.
    4. I downloaded and installed Adobe Creative Cloud Desktop on the new mac.
    5. I clicked on the Adobe Creative Cloud Desktop icon at the top of the screen. (upper right)
    6. A window popped open, save "Creative Cloud" written on a black ground, then were nothing in the window. The window is blank. I wasn't asked to accept the terms of use. There is no "home", "apps", "files", "fonts" "behance" options. There's nothing.
    Everything other time I've installed Creative Cloud Desktop, the first question is to accept the terms of use. In this case, there was nothing - just an empty window. Also, the Adobe Creative Cloud Desktop icon at the top of the screen is light grey. It turns black after the user accepts the terms of use. The icon at the top of my screen is always light grey.
    What can I do to fix this?

    Ok, got it. What did I do?
    # Uninstall Adobe Cloud Application
    # Delete the folders
    - Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE
    - Mac OS: /Library/Application Support/Adobe/AAMUpdater
    - Mac OS: /Library/Application Support/Adobe/AAMUpdaterInventory
    - Mac OS: /Library/Application Support/Adobe/OOBE
    # started Photoshop, an error comes up and I reinstalled the Adobe Application Manager
    # installed the Adobe Cloud Application
    # restarted the mac
    Adobe CC up and running

  • Can I install Creative Cloud on my laptop at home, my desktop at work and iPad at home?

    Can I install Creative Cloud on my laptop, windows, at home, my desktop, windows, at work and my iPad, Apple, at home?

    You can install it max on Two machine.
    For more information on Creative Cloud please refer following FAQ list:
    http://www.adobe.com/in/products/creativecloud/faq.html
    You can find answer to your question under "Getting Started" section.

  • I'm installing Creative Cloud on a MAC OSX 10.6.8   I have the 'installing window' displaying that it is about 95% complete but hasn't moved in 30 minutes; cannot quit it either...cancel button doesn't work, can't esc. What's up?

    I'm installing Creative Cloud on a MAC OSX 10.6.8   I have the 'installing window' displaying that it is about 95% complete but hasn't moved in 30 minutes; cannot quit it either...cancel button doesn't work, can't esc. What's up?

    I'm installing Creative Cloud on a MAC OSX 10.6.8
    You'll have to upgrade your operating system first.
    Most, if not all, Cloud apps require at least OS X 10.7.

  • I can´t instal Creative Cloud to my desktop!(With photo!)

    I´ve tried everything but still doesn´t work.I´ve checked the firewall, disconected the Virus protection and firewall and tried with 3 diferents internet conections. It´s always the same, apears a note that says that has an error and has to shut down, it doesn´t put codes or anything.Sorry for my english.
    another thing,i´ve tried with wireless conection and with the cable conection and allways de same error...
    I took a picture of what says...

    Nicolas please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your current error.

  • Creative Cloud Desktop for Mac

    Download error for Creative Cloud Desktop for Mac. Error message is. Error Starting Creative Cloud. Cookies dir. cannot make folder/cookies: Permission denied (error 13) Any suggestions?

    Hi MistyTom,
    The error 13 does look like a permission issue.
    Please try logging in as a root user and install the Adobe Creative Cloud application under that account. 
    You can find details on how to log in as root at OS X Mountain Lion:
    Enable and disable the root user - http://support.apple.com/kb/PH11331
    In addition please refer to the following forum thread on error 13 issue.
    http://forums.adobe.com/message/5628798#5628798
    Regards,
    Sumit Singh

  • How can I install Creative Cloud on a new computer? Should I uninstall the old computer?

    How can I install Creative Cloud on a new computer? Should I uninstall the old computer?

    Hi Bussada,
    No, you dont have to uninstall Creative cloud from the other machine. You can use your Adobe ID to download and install the software on the other machine. Please ensure that you don't use both machine at the same time.
    Download creative cloud desktop app from this link.
    https://creative.adobe.com/products/creative-cloud
    Regards,
    Abhijit

  • How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?

    HI, How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?
    Problem: I can not use my Adobe account, for install Creative cloud (PS & Lr), on the second computer. Creative Cloud offers me to buy Ps CC & Lr. But only if you start Ps programm ask me to enter the key, Lr is started without the key requirements.
    No message that limit exceeded usage.
    MAC OS 10.10.2
    russian languane
    I need to buy more Creative Cloud ?!

    Hi, Tnank You for answer,
    Well, then I have a problem I can not run Ps on the second Mac, required or buy, or enter the code ... What do I do?

  • Can I install Creative Cloud on more than one computer?

    Can I install Creative Cloud on more than one computer?

    Refer the Cloud FAQ
    http://www.adobe.com/products/creativecloud/faq.html
    Under Getting Started:
    Can I use the software I download from Creative Cloud on multiple computers?
    Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership. 

  • Can't reinstall Creative Cloud desktop

    I seem to be in a loop. I was asked to reinstall Creative Clooud Desktop, but each time I run the installer it caliams a problem exists and say I need to install the Adobe Application Installer and points me to the same page and then the whole thing repeats. I've now lost the CC icon on my menubar on my Mac. What's going on?

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I can't instrall 'Creative Cloud(desktop ver)' in my Reptop.

    When I instrall 'CreativeCloudSet-Up.exe'
    The instrall is stopped with this sentence ' setup program Initialization fail '
    Can I have your knowledge?

    What is a reptop?
    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

Maybe you are looking for

  • Site edit not recognizing index.htm file

    Going through the Site/Edit function to change server information, DW told me it can't find the index.htm file. Waiting on more information from the host - beside the new IP address, the password has been changed and the upload path. While I'm waitin

  • Error while Document Checkin.

    Hi,   While checkin in the document in DIR, following error is comming. Error While checking in and storing: C:\Documents and Settings\neha.s.JUPITER\Desktop\A Following customizing has been done, In spro- Define document types, Kpro checkbox is tick

  • Reg: Find Current stored procedure status in oracle database

    Hi Gurus, How to find the stored procedure status in the current oracle database (ie) whether it is running or not. Is there any view or dbms package to find the status of the stored procedure. And i also want to find the last execution time of the s

  • Maint order without tech obj

    Hi, In Maint order i've not added any Equipment. Only operation with man hrs & Workctr. In work ctr I maintained Cost ctr with act type. But while releasing the order system takes me to settlement rule scrn& asks to fill in details. If I create Maint

  • External Links Auto Close in Viewer

    I'm working on a publication that includes several web links within articles. In several cases the browser window auto closes while the content is still loading and sometimes while scrolling the content. I am still testing everything in Adobe Content