Can't Install Drivers for Officejet Pro 8600

I have a fresh install of Windows 7 Enterprise, everything installs and works perfectly except for this printer!
I keep getting this error message!
[Window Title]
C:\Users\Annette\Downloads\OJ8600_1315-1(1).exe
[Content]
The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
[OK]
The rest of my PCs in the network use Windows 8 and Windows 7 Home Edition, all able to install the driver without issues! Please help!

Hello @gicanktrl and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into driver errors. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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I can`t install drivers for Promise IDE on WINXP.

Hi, guys. I have a problem. I can`t install drivers for Promise IDE on WINXP. I `ve got an error "This device cannot start. (Code 10)". In Norton Ghost (DOS) drive on Promise work fine. I can`t install WINXP + SP1 on HDD on Promise controller. After pressing F6 and installing driver i `ve got an error Can`t find drive. BIOS 193 beta. Devices: IBM 120Gb 180GXP on primary master, Seagate 120 SATA 26AS on Third master. CD-ROM and DVD-ROM on secondary channel. Drivers 1.00.1.37 from ASUS and 1.00.1.29 from MSI. No result.
And another one. Why very poor perfomance when copying large files (700Mb). When starting copying speed is 25-27Mb/sec, when finishing 5-8Mb/sec. All drives under NTFS.
PS. Sorry for my bad english.

Quote
Originally posted by Athlon1000
But if you have selected Promise as: SATA in BIOS shouldn't you then use the ulsata.sys driver instead and if you choose Promise as: RAID in BIOS then you should use the f2tx*.sys, or am I way wrong here ?
That's correct
So if I do not misunderstand you, Windows hangs when accessing the drive?
Is it only with this drive, then maybe it's an incompatibility between the controller and the ata electronics of the drive.
Or maybe it's completely broken.. have you tried it on the ICH5 IDE controller?
If it works there you should use this configuration.
I've read about problem with some drives ... take a look into the threads on the top of this board (FAQ etc.).
What I found out yesterday: You can use the Promise in RAID mode and define a RAID0 array with only one single drive. So you could use the Fasttrak driver from MSI, which is up to date.
I haven't tried this solution (one disk in a RAID0 stripe configuration), but I think it should work...
Maybe you give it a try
PS.: Before you switch to RAID mode, you have to change the Promise Driver... but be careful: windows won't boot with the wrong driver - your last chance would be "last known good" then...

Os 10.7.5; problems to install the driver for Officejet Pro 8600

I have just bougt the Officejet Pro 8600. First I tried the installation disc at the reply was that I had to conntact HP to get the latest installation version. So I did. Downloaded for the HP homepage at got the driver. When installing I got the same answer: get the latest version. Any suggestion so I could connect my iMac to the new printer?

Hi Heistein,
Welcome to the HP Forums.
I understand you are having trouble with installing the driver.
I would recommend to take a look through this guide. An 'Unsupported Operating System' Message Displays on a Mac Running OS X 10.7 Lion.
Hope this information helps, and have a great day.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Print and Scan Doctor can't connect to HP Officejet Pro 8600 Plus.

My HP Officejet Pro 8600 has been working perfectly for the last 1+ years, up until 2 days ago, when it stopped printing jobs submitted from my Windows 7 desktop. I've tried all manner of repair, thus far unsuccessfully, including
resetting the IP on both the printer and the desktop
trying wireless connection, no difference
reinstalling drivers and firmware
hard-resetting the printer
repeatedly trying to print test pages
repeatedly restarted the Print Spooler, and rebooted the desktop
attempting to troubleshoot using HP Print and Scan Doctor.
Additional facts:
My wife can use the printer from her work laptop without any problems.
I can ping the printer from the desktop at its static IP, so IP-level connectivity isn't the problem.
The standard print queue view indicates "(Offline)" in the title bar, and attempting to print a test page from the Properties dialog submits the page, then Status flips to "Error - Offline - Printing", despite the fact that the Properties dialog shows no checkmark next to Use Printer Offline menu entry.
The Doctor finds the printer at its IP and acknowledges that it's installed, and when asked to Fix Printing, says that everything checks-out okay with the product. However, when I ask it to Test Print, it comes back with a pop-up stating it's Unable to Communicate with Printer; it suggests "Click Help for additional assistance information.", but there's no Help button.
If you've experienced this printer in a similar firmly-wedged state, I'd deeply appreciate hearing how you fixed it.
Thanks,
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Hi @Sunshyn2005
I timed-out waiting for advice, and contacted HP Support, who helped me get the printer back on the air. While we didn't manage to root-cause it, in the course of trying various things, the tech disabled Norton 360's firewall, which then allowed connecting to the printer, and restoring print service, which remains up after re-enabling the firewall.
The timing of the disconnection doesn't neatly corellate with any Windows updates. My own theory is that it was caused by a 360 update, but am unable to find a smoking gun, since 360 doesn't provide update history. The exact root-cause remains a mystery, but at least provides another thing for folks to try should they find themselves in similar straits.
I really appreciated your hint that a Windows update might be the root cause, and your pointing out how to review the history and back-out updates: this morning, I found that Windows had installed a batch of updates overnight, and found that no browsers worked. Using your advice, I rolled back the update, restoring browsing.
Thanks,
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Document stuck. can't delete it.HP Officejet Pro 8600.

I have an HP Officejet Pro 8600 printer. My document is stuck in print queue and won't let me delete it. Nothing else can print. This seems to happen on a regullar basis. It happens on email, on word documents, etc. I would like to get document out of queue so other documents can print and also stop the problem from happening. thanks.

Hello-
Try these steps :
First Stop the Print Spooler. If you attempt to copy or delete any items in that folder while the Print Spooler is started, you will get an error stating that the items are in use.
If you need help stopping the spooler just tell me your Operating System.
Go to C:\Windows\System32\spool\PRINTERS. Usually when you get to the PRINTERS folder you will get a pop up message stating that you need administrator permission to enter the folder, and all you need to do is press Continue.
There will be two items in the folder for every item in the print queue.
If you are wanting to manually delete the print queue instead, you can just delete the items at that time.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Google cloud print for officejet pro 8600 - could not get printer information from hp.

I just purchased a new OfficeJet Pro 8600 today. Everything seems to work great except for the connector to Google Cloud Print. I can print from AirPrint, as well as emails to the hpeprint.com address, but when I try to register via the google site, I receive the "could not get printer information from HP" error message.
The printer is connected via wireless ethernet, and seems to work find otherwise. I have no restrictions on who can send print jobs, and I have changed the email address for hpeprint.com a few times, as suggested in other forum threads, but it can never connect to the the Cloud Print service. I am at the latest firmware level listed on the HP website. I have tried to initiate the connection from multiple PC's as well as multiple web browsers.
This was a big factor in purchasing this printer. Help anyone?
This question was solved.
View Solution.

Hey rch33k, I am sorry for the ongoing issue that you are having accessing Google Cloud Print. This is being looked into as this is not a singular issue and is affecting other customers as well. Engineers are currently investing this problem to try and provide a solution to it. I want to again apologize and thank you all for your patience in this matter. They only other thing to attempt at this time is to contact Google for further assistance to see if anything can be done on their end. Hopefully this will be fixed quickly
I am a former employee of HP...
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Can't install drivers for Sound Blaster Live! No ctzapxx.exe file

As above, I had to reboot my system and used a disk eraser as I wanted a clean slate. So obviously I have to reinstall the drivers for diff things such as sound card, USB 2.0 card etc. Everything goes fine until I get to installing the drivers for the Sound Blaster Li've!?I inserted the disc and installed the drivers, then I restarted Windows as requested. When it loads back up it'sdetects the sound card and trys to install the driver, but it can not find the driver anywhere, not on the PC or on the CD. After looking into things I thought I would go down the approach using the ctzapxx.exe file mentioned here - <a target="_blank"]http://93.95.7.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=4,E=000000000033636605,K=5285,Sxi=8,Answer2655 5=obj(26555)bj(26559[/url])?But for some reason this file isn't on the CD, which is what I think is stopping me from installing the drivers. My OS is Windows XP SP2. I have files that a similar in name to ctzapxx.exe , but they don't seem to do anything. I am usual ok with computer software but hardware and BIOS etc isn't my strong point as you may have gathered. I'm hoping someone knows how to sort this as it is a real pain not having any sound. Any help will be much appreciated!If you need anymore details to help identify the problem I'll provide them ASAP. Thanks in advance,Andy

the unipack download from creative will not work. first, try asking around if somebody else has the same 5. creative card as yours. the only solution for your problem is to use the installation cd that came with your creative card. I lost mine so i went to a pc repair shop and inquired if they have a copy of such cd - they normally do.
. you need to remove all the programs concerning creative from add remove programs. 2. shut down, and remove the sound card. 3. turn the pc on and let windows boot normally. install the the softwares and drivers using the cd that came with the box. 4. shut down and install the sound card 5. turn on the pc. windows will find a new hardware and will find the right drivers bec you have previously installed them. There is absolutely no need to reformat your hard dri've.

Can't install drivers for C7280 on Mac Air Hp says drivers at Apple who says no drivers, see HP.

I can't install the drivers for my printer Photsmart C7280 on my Mac Air running Mac OS X 10.7, Lion. The HP center sends me to Apple Updates which says no drivers available, see HP which repeats the circle.

jf131 wrote:
I can't install the drivers for my printer Photsmart C7280 on my Mac Air running Mac OS X 10.7, Lion. The HP center sends me to Apple Updates which says no drivers available, see HP which repeats the circle.
Lion should include the driver you need but since its not working lets try this:
Let's uninstall with the 'scrubber option' like this:
1. Go to Applications/Hewlett Packard/ click on HP Uninstaller and click Continue
2. Highlight your device on the left pane
3. Hold the Ctrl, Opt and Cmd keys and click on Uninstall
4. There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
5. Click Continue and let it finish
Now, run a Software Update. This can be done by clicking the Apple in the top left of the screen then clicking Software Updates.
Next, let's reset the printing system:
Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Default tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Finally, download and install the software from here.
Let me know how this works for you!
SeanS
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How can I install drivers for bootcamp without using the mac install dvd?

I installed windows 7 in bootcamp on my mac. I put the drivers on a FAT format usb stick so they should be installed while the windows installation was running. The most things are working on windows like the i-sight-camera. The problem is that the microphone doesn´t work so I look for a solution for 3 days, no result. Normally, you use the mac install dvd to install the necessary drivers but windows doesn´t want to read the dvd. And yes, you can download the drivers on the apple platform, but that doesn´t help me at all.
Thanks in advance. (sorry for the language)
iBasti94

Welcome to the Apple Support Communities
You didn't install Boot Camp drivers. It looks like you downloaded these drivers > http://support.apple.com/kb/TS3173
Those drivers are only for the graphic card and Bluetooth, not anything else, so you have to download the Boot Camp drivers on OS X and install them in Windows

Can't install drivers for sound blaster live Telling me there isn't a sound blaster card install

I am doing a fresh install of xp on a machine. This machine had no hardware issues before I formated the dri've and re-installed windows xp.
Everytime I go to install the drivers for the sound card I get an error message telling me that setup cannot find a sound blaster card installed on the system?
I even pulled a known working li've card from the machine I have downstairs. Put the card in and started up the machine. The driver pack is still telling me there is no card installed. I've tried three different pci slots as well.
I even went as far as re-installing windows xp without service pack 2 integrated and even that didn't help!!!
Is there some kind of fix that I am missing?

the unipack download from creative will not work. first, try asking around if somebody else has the same 5. creative card as yours. the only solution for your problem is to use the installation cd that came with your creative card. I lost mine so i went to a pc repair shop and inquired if they have a copy of such cd - they normally do.
. you need to remove all the programs concerning creative from add remove programs. 2. shut down, and remove the sound card. 3. turn the pc on and let windows boot normally. install the the softwares and drivers using the cd that came with the box. 4. shut down and install the sound card 5. turn on the pc. windows will find a new hardware and will find the right drivers bec you have previously installed them. There is absolutely no need to reformat your hard dri've.

Can't Scan with HP Officejet Pro 8600 N911g

The printer just stopped working yesterday. I am running Yosemite 10.10.2. Through internet searches, I have upgraded to the lastest HP software and drivers. I have reset printing. I can get printing to work with an ethernet cable. Wireless will not work.
I keeping getting an error in HP Scan that the printer is not available. However the printer works when I print to.
I have spent hours trying to fix this problem. Please help, the printer and copier work but not the scanner.
This question was solved.
View Solution.

Hi @dpm2591,
Welcome to the HP Forums!
I see that you are unable to scan wirelessly with your HP Officejet 8600 pro on Mac OS X 10.10. I am sorry to hear this, but happy to help!
I would recommend to start with going through this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this guide works for you!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

XP new, can't install drivers for vidcard G4ti4400

I just installed Windows XP Pro, then SP1, on an ASUS P4S533 motherboard. I have my graphics card (G4 Ti4400) showing as "Unknown VGA controller" under Device Manager. I can't update the drivers by any means without the monitor going black (I can hear sounds in the background if I hit esc though). After a hard re-boot, the monitor goes black when Windows tries to load.
Could this be a power problem?
I'm not sure where I should look up the specs on my power supply like in some of the other posts I've read, but pcprobe shows:
+12V 12.35
+5V 5.187
+3.3V 3.168
VCore 1.6
I tried to update the drivers before and after the SP1 update. I didn't have this problem with the card on the previous system (XP too) that I took it from, so I'm assuming that there's a problem with the motherboard or the drivers.
Help appreciated. Thank you,
Chris
p.s. I have the latest bios too.

Hi, thank you for replying. I have some news.
First, the specs are as follows:
300W
+3.3V 20A
+5V 25A
+12V 10A
+5VSB 2A
-5V 0.5A
-12V 0.8A
The other news is that I tried setting AGP 4x in the BIOS down to 2x and now the drivers will go through. Two things about this: 4x was fine for this video card on my previous computer; and I thought a G4ti4400 would be AGP 4x capable.
If it uses more power when it's in 4x, then these problems would make sense as a psu problem, right?
Thanks,
Chris
Quote
Originally posted by wonkanoby
combined watts and amps of psu label 3.3 and 5 v
http://www.pcreviewspot.com/reviews/misc/coolmax470/wattages.jpg

Since upgrading to Yosemite I can't scan wirelessly with Officejet Pro 8600

When I plug USB from printer to macbook pro In can scan and print. But wirelessly I have lost the option to scan.
There is no longer a scan button on the Printer tab.
I have downloaded driver from HP but when i go to install it says not compatible.
I've removed printer and reinstalled it - no good.
Added the same printer again for USB connection and all works fine.
Thanks

Have you tried Applications/Image Capture or VueScan?
VueScan
VueScan FAQ
Network Printer Troubleshooting
If you haven't done so already, try resetting the printing system.
OS X Mavericks: Reset the printing system also Yosemite
Scan – HP in 10.9
Scan Problems HP - Mavericks

Need updated drivers for OJ Pro 8600 Plus Win 8.1 64 bit

My 8600 constantly loses it's connection to network and needs to be shut off and restarted to correct. I noticed my drivers are out of date, but when I try to download updated drivers, I am prompted for a password. My Forum password doesn't work, or the one I wrote down on origuibnal installation.

Hi,
Please download directly the following files (dated Aug-17-2014) and install to your computer, much faster this way and no need to enter password:
http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe
Regards.
BH
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PLEASE HELP, CAN'T INSTALL DRIVERS FOR ZEN TO

Got my lovely new Zen touch 2 days ago and so far have been able to do NOTHING with it!
Plug my Zen in via USB and my computer recognises it no problem. However if I try using Nomad or Media player to import files the player is not detected.
Belei'ved there was a problem with the drivers so I've tried to reinstall the software which came with it, tried updates from the internet, and also manually through device manger. All I get is that now software was found on my computer.
I know u go a lot of problems from newbies on her but I would be SO grateful for any help. I am very frustrated with it and just want to get listening.
Am using windows XP and is Zen version .0.03
Thanks to anyone who bothers to read this.

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Can't Install Drivers for Officejet Pro 8600

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