Can't install Elements 10 update

I just bought and downloaded Photoshop Elements 10 upgrade. I can't install it. When I click on "launch" I get the error message "windows can't open this file: photoshopelements_10_LS_15.7z". I try to find the download on my computer and can't.
Conversely I also removed Acrobat X from my old computer and re-activated it on this computer with no problems.
Any ideas please?

Use the procedure in this article to unzip your file. (http://www.ehow.com/how_5116786_unzip-file.html)
Go to the location where you have saved your downloaded file and use the normal procedure (right-click, select unzip, and choose the application) to unzip your file.

Similar Messages

  • Can't install Elements 10 after I bought it in 2012

    Can't install Elements 10 after I bought it in 2012 on my new iMac. I have redownloaded, uninstalled, called Adobe, online chatted with them, am on hold now for 1.5 hours. Can anyone please help me. My computer that Elements was originally installed on was stolen in a burglary. I just want what I have already purchsed. One message told me that my serial number was wrong, but it is not wrong!
    Here is the latest error message I received:
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 20 error(s), 3 warning(s)
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
    ----------- Payload: {A44863BF-8DB8-4D22-88DB-5A02BE319840} Adobe Linguistics CS5 5.0.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Linguistics/5.0/Providers/Proximity/11.00/swd58.ths" Error 0(Seq 408)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 408)
    ----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "/Library/Application Support/Adobe/Photoshop Elements/10.0/Photo Creations/shapes/Crop Shapes.csh" Error 0(Seq 6475)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 6475)
    ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
    ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
    ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
    ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Linguistics CS5: Install failed
    ERROR: DW050:  - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed

    ....and in addition to reading the link Todd posted, it would probably make much more sense to post a few specs of your hardware, so someone could at least take a guess at what might be going on. You know, not much point to just saying that something doesn't work when we cannot possibly have the slightest clue about your specific audio hardware and its settings. Could be anything from bad drivers to genuine problems in AE, but who's to say?
    Mylenium

  • How many computers can I install Elements on?

    I recently purchased the Costco special edition of Elements 13. I currently have a PC laptop but am getting a Mac for Christmas. My question is can I install Elements on my computer now and then also install it on my new computer when I get it?
    Thanks!

    As long as you bought a boxed version, yes. You can have two activated installations of PSE. For the boxed versions that can be two macs, two windows computers, or one of each, but downloads are usually limited to two computers on the same platform.

  • Have purchased a new computer but can not install elements 12 since it has been installed on old laptop.  Is there a small fee to be able to do this.  Never installed the video editing portion, can this be installed with no problem?

    Have purchased a new computer but can not install elements 12 since it has been installed on an older laptop.  This is a one time user program, is there a code that can be put in or a small fee to pay to be able to use the program again.  Never installed the video editing and hoping this can be installed with no problem.

    If the laptop is still connected Launch Elements in Expert Mode. Go to the help menu and sign-out. That will deactivate usage on the laptop.

  • Can I install elements on more than one computer

    Can I install Elements on more than one computer or do I need to be a separate one for each laptop, pc and ipad? 

    You are permitted two activations.

  • Hi, i have question about my macBook pro.  I have a somehow managed to delete a driver or no, so I can not install new software updates. I have tried for several hours to fixe it on OS X tools-Disc Tools. anyone has a clue about this more than I have.

    I have a somehow managed to delete a driver or no, so I can not install new software updates. I have tried for several hours to fixe it on OS X tools-Disc Tools. anyone has a clue about this more than I have about Mac´crack that **** formatted and has really nothing to the HD. what do I do??
    <Edited by Host>

    Cami87,
    which model MacBook Pro do you have, and which version of OS X is installed on it?

  • Can't Install (Nokia Software Updater) Software

    Can't Install (Nokia Software Updater) Software
    i try to install this software.but they will be come out this error
    [Error 1935.An error occurred during the installation of
    assembly component
    {303994BA-6487-47AE-AF1D-7AF6088EEBDB}.
    HRESULT:0x80070057.]
    some one can help me?

    There are already so many discussions about installation of NSU and PCSuite, that is better for you do a little search and see if you find your solution. But, just my guess, could be a registry problem...

  • I can't install itunes; the update crashed error 7 Windows error 126

    I can't install itunes; the update crashed error 7 Windows error 126
    PC with Windows 7
    I have been using itunes for many years

    I have the same problem as yours too. It always says ''The older version of Apple Software Update cannot be removed. Contact your technical support group''.

  • Can I install elements 11 from version 9 or must I install version 10 first.

    can I install elements 11 from version 9 or must I install version 10 first.

    Yes you can upgrade to Elements 11 from 9 without installing 10 first.

  • Can I install elements 13 over an old version

    Can I install elements 13 over an old version

    Yes, different Elements versions are independent programs. You can keep them in your computer; it's even recommended until you master the new version and you have checked that some features have not been removed. It's also recommended if you are using the organizer until you are sure your catalogs have been correctly converted.

  • Can't install elements 13

    Can't install elements 13

    clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.
    if there's still a problem, more info will be needed.  if you see an error message, attach a screenshot.  otherwise, Troubleshoot install using logs | Elements

  • How can i install Elements 12 onto my new laptop?

    How can I install elements 12 onto my new laptop?

    If you registered the product with Adobe the number should be in your account.
    You will need to come here via your web browser
    https://forums.adobe.com/thread/1591513
    Then click on the red Adobe logo (top let on the page) and choose manage account. You should then be able to browse your purchase history and registered products.

  • Can't install apps or update them, can't listen to music from the iphone,siri doesn't work

    Can't install apps or update them, can't listen to music from the iphone,siri doesn't work

    Doesn't matter I rebooted the iphone and now everything works fine.

  • Can't install EFI Firmware Update

    Hello,
    i can't install the Firmware Update (EFI 1.1) on my MacBook (Core 2Duo, OS X Version: 10.4.10).
    My System is on an GUID partition scheme.
    I get a white screen after the "long beep" and after a few minutes the cpu fan start to run.
    I disconnected all my peripherals but this does not work either.
    Any suggestions?
    Regards,
    jan

    Welcome to Apple Discussions!
    This article explains the firmware more in depth and what to do if there is an issue:
    http://docs.info.apple.com/article.html?artnum=303364

  • Can't install SMC Firmware Update for my MacBook Pro 15" early 2011

    Can't install SMC Firmware Update for my MacBook Pro 15" early 2011

    Check your Network control panel and turn off Auto-Proxy setting.
    This is one of the top #4 "how can they do this' pet-peeve errors.
    The other is the often slow 8 hrs to download 600MB even on 10Mb+ cable.
    Another, 'the drive cannot be partitioned because there isn't enough contiguous unfragemented free space; some files are locked and cannot be moved."
    If auto proxy isn't it, router/modem and DNS settings.

Maybe you are looking for

  • Help with lightbox gallery widget

    Hello I built a website for my photography business and used the lightbox gallery widget. I'm not massively HTML minded so I tend to build in design view and just tweak the HTML code. The gallery is here: http://www.emmarichards.co.uk/gallery.html Wh

  • I can't see my iPhoto videos in iMovie events library. Help!!!

    I just purchased the new MacBook Pro with retnia display.  I imported my 2011 and 2012 iphoto files into the pictures folder.  When I open the 2012 file and goto imovie I see all my video's.  If I reopen iphoto and direct it to 2011, when I open imov

  • Problem with the Display Driver

    Hi. I just got this message when I started Adobe Photoshop today, that's the CS4 edition, about that there was a problem with the Display driver: "Photoshop have encountered a problem with the display driver, and has temporarily disabled GPU enhancem

  • Burn error

    Is tehre a maximun time lenght on a compsoed video that Premier will not burn?  I keep getting an internal software error 215.  I have burned one video successfully but it was less tehn thirty minutes.

  • Newbie needs help aligning music to pictures ....

    I want to specify to move to a new picture at a specific poin t in a song ... there must be an easy way to do this .... but, I can't seem to get things aligned .... please help!