Can't install Encore 2.0 on new Vista machine

Called support on the 800 number today. Waited for 20 minutes only to discover that they can't help me over the phone with the 2.0 version of Encore. They can only support that here on the forum. OK then, here's my issue. This software was purchased by me for my job at a university. It is the educational version of Encore 2.0. My previous computer used for multimedia production was running XP SP2 and everything worked fine with the program. But, the software simply won't install on my new computer which runs Vista with SP1. I did deactivate the software on the old XP machine first, according to the instructions and was told I could now reactivate on a new computer. After going through the install motions at the very end of the process the software said "rolling back" installation and "could not be completed." All very frustrating. I had purchased the upgrade to 2.0 less than 18 months ago. But no tech support by phone. I will now assume that if I were to buy a CS 4 component tomorrow there will not be technical support via phone for the product after 2009. If someone can assist me with this it would be greatly appreciated.
Thanks,
Jeff

Hmm... guess it depends on the individual computer, or exactly what Encore and/or Premiere are doing at the time... 'cause I know I've read messages from people who have tried task switching, and whatever they were doing promptly stopped
I didn't pay much attention (can't even remember if it was Encore or Premiere, but think Premiere) but it seems to me that if the program was DOING something, like rendering, the operation failed when focus shifted to another program
Oh well... I've always just started Encore or Premiere and walked away for awhile unti it was done
So... I guess the best thing to do for anyone who wants to know... start something going in Encore or Premiere and then Alt-Tab to another program, and see what happens

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