Can't install Encore in CC

I know this is my fault, but can't figure out how to fix it.
I was using CS6 bought on cd but needed CC to edit Sony F55 footage. I uninstalled CS6 through Win7 control panel and now when I try to install Encore as described in Adobe instructions for CC users it asks for my serial number. I assume it's looking for my CS6 disc s/n but I moved that software to another computer and don't want to screw up that install.
How can I install Encore now? The CC application says PP is up to date so it won't let me do it.
Thanks all

>CC application says PP is up to date so it won't let me do it
CC desktop lists applications as "Up to Date" when not installed
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Similar Messages

Can't install Encore...

I get an error when I try to install Encore:
"Update failed. This update is not applicable for you."
What is wrong?

I see so you are trying to install the update to Encore 6.0.2 then? Have you tried opening Encore and selecting Help>Updates?
If you continue to face difficulties with the installation process for the update then the next step will be to review your installation logs. You can find details on how to locate and interpret your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Can't install Encore - serial number incorrect

Trying to install encore with my Production Studio Premium, says my serial number is incorrect (and it isn't)
Message was edited by: Kevin Monahan

Hi Kevin
It seems encore is not included in the production studio premium since premiere 2. has a DVD authoring capability. I would have needed to buy encore separately. but i'm okay with the file/export/dvd. Thanks!

Can't install Encore 2.0 on new Vista machine

Called support on the 800 number today. Waited for 20 minutes only to discover that they can't help me over the phone with the 2.0 version of Encore. They can only support that here on the forum. OK then, here's my issue. This software was purchased by me for my job at a university. It is the educational version of Encore 2.0. My previous computer used for multimedia production was running XP SP2 and everything worked fine with the program. But, the software simply won't install on my new computer which runs Vista with SP1. I did deactivate the software on the old XP machine first, according to the instructions and was told I could now reactivate on a new computer. After going through the install motions at the very end of the process the software said "rolling back" installation and "could not be completed." All very frustrating. I had purchased the upgrade to 2.0 less than 18 months ago. But no tech support by phone. I will now assume that if I were to buy a CS 4 component tomorrow there will not be technical support via phone for the product after 2009. If someone can assist me with this it would be greatly appreciated.
Thanks,
Jeff

Hmm... guess it depends on the individual computer, or exactly what Encore and/or Premiere are doing at the time... 'cause I know I've read messages from people who have tried task switching, and whatever they were doing promptly stopped
I didn't pay much attention (can't even remember if it was Encore or Premiere, but think Premiere) but it seems to me that if the program was DOING something, like rendering, the operation failed when focus shifted to another program
Oh well... I've always just started Encore or Premiere and walked away for awhile unti it was done
So... I guess the best thing to do for anyone who wants to know... start something going in Encore or Premiere and then Alt-Tab to another program, and see what happens

Can I install Encore 2.0 without Bridge? New rebuild in process

I am in the process of a system rebuild. I have installed Adobe CS3 Web Premium which of course comes with Bridge CS3. Now I want to re install my Encore 2.0 which comes with an older version of Bridge as part of the package. Now I am worried that
A> The installer will try to install Bridge old version and mess up the new one.
and/or
B> If there is an option to install just Encore without Bridge (cant remember the sequence) will Encore 2 talk to Bridge CS3, or vice versa?
How should I go about this? I now have all my Adobe apps running really sweet except for this one and I dont want to mess things up!
Thanks for any advice.
J

Hmm... guess it depends on the individual computer, or exactly what Encore and/or Premiere are doing at the time... 'cause I know I've read messages from people who have tried task switching, and whatever they were doing promptly stopped
I didn't pay much attention (can't even remember if it was Encore or Premiere, but think Premiere) but it seems to me that if the program was DOING something, like rendering, the operation failed when focus shifted to another program
Oh well... I've always just started Encore or Premiere and walked away for awhile unti it was done
So... I guess the best thing to do for anyone who wants to know... start something going in Encore or Premiere and then Alt-Tab to another program, and see what happens

I NEED DLT support, can I install only Encore 5.5 along side CS6??

I need DLT support (dropped from CS6 thru some brain-fart by Adobe), can I install only Encore 5.5 and not the rest of the Creative Suite without interfering with CS6? I need to master dual-layer DVDs to DLT tapes and CS6 does not support DLT anymore. For single layer DVDs I can create them in CS6 and master the ISO out to tape on another computer running Encore CS2, but that method doesn't support dual-layer ISOs, they have to be mastered to DLT directly from Encore.
I do not use dynamic link and am fine with using CS6 to get the video ready for conversion to MPEG and AC3. I just don't want to mess up CS6 and don't want a lot of crap I won't be using (the rest of CS5.5) laying around on my hard disk waiting to foul me up in some way in the future.
Anyone done this, heard of it being done, etc?
If I need to I'll revert entirely back to CS5.5, but I REALLY like CS6 except for the one disaster where DLT mastering support was dropped out (a move which may truly be a deal breaker on CS6 for me).
Thanks,
James

No problem installing CS6 over CS5 and/or CS5.5.
I did not find anything in the PR forum right off to give us an example of CS5.5 over CS6. CS4 over CS5 was a problem, and I developed the general belief that one should not install a lower version after a higher. It is not always a problem, but I don't trust it.
I have CS5, CS5.5, and CS6 installed together with no problems. But I installed in that order.
If I were you, I'd consider biting the bullet, uninstalling CS6 (with all the cleaning etc), and then install CS5.5 and then CS6.
Alternatively, do a fresh install of your whole system.
If either of those two reinstalls, you could install CS5.5 over CS6, and let us know how you fare!

Power Mac G4 (Dig Audio) Can't install OS 9.2.1

I'm having an issue with trying to install OS 9.2.1 on a PM G4. I boot from the CD, but when I get to the actual install phase, it stops and gives me a general error. The Disc itself is clean and I know it works (used it on my iMac G3). I'm using a freshly formatted HD.
I just had to replace the logic board battery, I don't know if that had anything to do with it. Is 9.2.1 even able to be installed on this mac? I also try OSX 10.3, but I get a broken folder icon. Hardware test says everything's peachy, but nada.
Strange thing, when I first boot to the OS9 CD, it tells me that there's a problem with the CPU. Does anyone know of a test that I can run from say an external HD since it only has one DVD drive?

Nicholas Chase wrote:
Well, I can't install any software since I can't get a stable OS9 environment. The thing barely boots at all. How would I go about making my own installer?
I haven't make an 9.x installer in so long, I've forgotten. Basically you want to clone it say to a disc image (add the bits you need), then burn the image. There are special tricks in 9.x because you have to make sure the cloned system folder is blessed. Hopefully other in this thread who know the details will step up to answer that part.
I emailed Sonnet about the problem, but I have yet to hear back. If they can tell me which processor I have in here (if the system profiler is even telling me useful info about the cpu) I can get the right firmware update an it. Just buy the description I'm fairly sure that http://www.sonnettech.com/support/downloads/processorupgradecards.html#encorefir mware is the one that I need.
We'll with a DA, it's definately the "Encore" series, and not the Encore ZIF line (which are for the B/W and G4 PCI graphics). The page I linked earlier:
http://www.sonnettech.com/support/techtips/encorest.html
problem one mentions some software needed to get proper reporting of the CPU speed.
Problem is I can't find the mentioned "Metronome" utility. My guess is that it's included in the "Crescendo/Encore Processor Upgrade Software". That's not a firmware update, looks like OS level support software.
If you can't get a stable Mac, do NOT try to upgrade the firmware of the CPU. That's asking for trouble; you could end up in a worse position than you are now, e.g. a messed up upgrade.
Sonnet tech support is pretty good, I've dealt with them in the past.
There may be a sticker on the card that can help identify the card. Indeed it may help to know which exact model is in there and what it looks like. With recent Sonnet upgrades, the heatsink is already attached as a single unit -- that's typically a good think since you don't have to worry about the heatsink/chip interface (thermal paste, etc). There was a time with some Sonnet's where you would reuse the existing heatsink; I'm not sure if those were ever available for the DA but raises issues of whether thermal paste/grease was properly applied.
For the moment do NOT attempt to remove the heatsink, you've gotta be sure which model you have before moving on.
Mind take a look at the following page to see if any of the current models look like what you have inside?
http://www.sonnettech.com/product/processorupgradecards/index.html
I'm still pretty new to macs, but if the course of futzing with this one I've learned quite a bit. Still not enough to make an installer.
Just a question, but where did you get this Mac? Did you know ahead of time that it had a CPU upgrade in it? This sort of thing can matter, which unfortunately you found out.
I've done a lot of upgrading (incl. CPUs) and tinkering of a G3, DA, and MDD G4s. So some of the issues that can arise I still have somewhere in my brain -- I'll see what I can do to help you through this. Whenever I've done CPU upgrades, I've always kept the original CPUs just in case. In fact my DA 733 still works because I kept the original parts; the upgrade I stopped working at the end of last year. The seller of the Mac didn't happen to give you the original parts?

Install Encore 2.0 on windows 7 64 bit

I have changed computers and tried to install my software PPRO, Encore and Audition
2.0 on the system.
Trying to install ENCORE 2.0, I have to install an previous version (1.5) first (upgrade from 1.5 to 2.0).
When I try to install 1.5 it says that ENCORE 1.5 is not compatible with the new system, so I cannot install 1.5 first.
PPRO 2.0 f.i. asked for two serial numbers, first the 2.0 and the 1.5 version, and that worked fine. But Encore asked for installing 1.5 first.
How can I install 2.0 without installing 1.5?
Thanks for replying
Chris

The installation has been succeed.
This has been done as follows:
I installled Encore DVD (Encore 6), the basic disk so to say. And that worked well. (Strange, Encore 1.5 did not install due to systemproblems).
Then I installed 2.0. So you have to store not only the latest former DVD, but all former DVD's as I did luckely.
I will look if everything will work now, but the installing has been done
Thanks for the help.
Chris

I think I need to re install Encore off my discs. When I ask Premier Pro CS5 to send my project to Encore, Encore opens but does not receive my movie sequence. How do I re install Encore only without upsetting my movie?

Hello. I have the Premier Pro CS5 suite on Windows. Can you advise me how to re install Encore off my discs without affecting any of my movie in Premier Pro please?
I ask Pro to send the movie sequence through Dynamic Link into Encore so that I can burn the sequence to a disc.
Encore does open but the sequence does not arrive from Pro.
Last night the sequence did arrive into Encore but took forever to transcribe and I eventually cancelled the process as it appeared to get stuck and did not quite get to writing to disc.
This morning the sequence does not even arrive into Encore.
Very frustrating when I have a 4hr movie that I want to write to Bluray so I have now created 4 separate sequences and want to try writing them onto DVD in 1hr chapters.
Hope someone can help me with this. Cheers. Janice

Hello Ann. Thank you for your help. I have re installed EN and I have now
sent parts of my movie to AME. I have then tried several different methods
of getting the encoded clips into Encore successfully. Once in the Project
panel and the Timeline, the movie does not show up in the Monitor panel
above, so I have proceeded to build and write to a disc. I've tried a
number of options but always end up with EN 'not responding' and having to
close the program down.
Something else is that I do get a message whilst in Premiere Pro that there
is an update available for AME, however, when I look online I do not see an
update for CS5, although there are 2 updates for CS6. Can you suggest what
I could do please? The Encore problem is the one that concerns me the most
as I am not able to record my movie.
Looking forward to your reply.
Kind regards.
Janice

Can't install from cs6 cd on windows 7 64bit

-Can't install from cs6 cd-I have a serial number -I've tried the forums I've even tried phone support which no longer exists for cs6,got the correct specs of pc win7 64bit 8gb ram etc.I worked before.
-I uninstalled cs6 production premium for student/teachers as after effects wasn't burning,writing,making image or dvd folders.
-This forum said uninstall everything and run cleaner. I did now when I part in cs6 first gives "restart needed before install" done it twice then ignored, then the install go to selection of software,click next and error 15 comes up tried all again then said installation can't complete contact forum and back to the beginning.
-Then tried downloading creative crowd while I was signed in on my adobe account, download completed but didnt want to install
-Then went to adobe application manager downloaded, aswell didn't want to install.
WHAT IS HAPPENING? to simplestaright for support.
go here, do this, click there.
Can anyone tell me how to find or get cs6 installed??via download link, new cd something?
Thanks

HI.Tried the link above production premium is only available in French and German no English files.
BUT I got it right.
MAIN PROBLEM:ENCORE didn't want to burn,write,create folder or image.Not the DVD writer error.
If you have tried everything else suggested THEN:
Adobe forum: uninstall and re-install. ONE slight problem not mentioned any uninstalling or format of PC or adobe software.YOU MUST DEACTIVATE the product first.
1. Deactivate and un-install all cs6
2. Download and use the adobe cleaner Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 Point 3 and choose OS-Run it .
3.Clean all
4.Run disk and system file clean up.Restart PC.
5.Let system clean run. Once logged in. Run CC cleaner again. BUT NOW select clean adobe credentials.
6.Restart again.
7.Insert your CS6 production premium disc and TADA! It worked for me.
If this doesn't work go to adobe,sign in,choose a certain product premiere,after effects etc, choose installing or activation, and click contact us. There should be an option of CHAT to us not just the search forum.
Explain that you can't install from disc and ask to see your license and serial number if it can be deactivated and then try activate again.
Not the most elegant but efficient for me. I spent 2 days on this searching,phoning, chatting, restarting
YET I'm still stuck by ENCORE not burning to disc LOL! So actually was all in vain but atleast if you have bad disc and serial number issues this could shed some like.
Thanks for all who helped

How do I install Encore with Creative Cloud?

Can't download Encore, even I have the Creative Cloud.
There is no link in my Adobe CC App

Hi FotoPeik,
Please refer the kb: http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html .
Regards,
Romit Sinha

Installing Encore CS6 with Premiere CC 2014 - Not in Previous Versions

I have a new computer and am ready to install Premiere/Encore/AME. From what I understand, in order to install Encore, it's recommended to use the Creative Cloud desktop app, and click the "Previous Versions" button to see the CS6 version of Premiere. From that point, you can choose to install just Encore. To be clear, I have not installed Premiere CC 2014 or AME yet. So when I click the "previous versions" button, the only two programs that appear are Edge Animate CC and Gaming SDK. No Premiere option. If I'm looking under "all apps", I can see Premiere Pro CC 2014, but not an option for CS6. Is there another place I can download Encore CS6?

Same problem. When I select "Previous Version", the only apps with previous versions available are Bridge, Edge Animate and Gaming SDK. No CS6 versions show up at all.
I tried the process described above to log out, quit cc, rename the opm.db file, then log back in. But I am unable to log back into CC. (Or rather I am immediately logged back out again.)
Maybe this is because I am using an enterprise version of CC??? Mac OS X 10.10.2

Can I get Encore in the creative cloud

Can I get Encore in the creative cloud? I was told if I get Premiere Pro I would be able to get encore. I do not see in in the list of app I can get.

This is the link for info re using Encore CS6 with CC, updated for CC 2014 and the cloud desktop install.
http://helpx.adobe.com/encore/kb/encore-cs6-installed-cc.html
It has links for getting the library (which is not installed with Encore) and a workflow with CC versions.
In the cloud desktop, assuming you have PR CC 2014 installed, you are looking for this:

Install encore DVD 2 on a new PC

not found in cs2 downloads

It is just as simple as the title
I own a licence of Encore DVD 2
I couldn't export the licence key ( licence activation server shutdown by adobe )
I can easily install it on a new PC bu canot ACTIVATE the product !!!!!!!!!!!!!!
I could use the generic key provided by Adobe to install Premire and Audition ( from the CS2 download page )
But there is no genric key for Encode DVD 2

I can't find Encore

Hi There,
I was about to burn a DVD, and I just realise that I can't see Encore. It is supposed to be a part of Premiere isn't it? Maybe I forgot to install it. Where can I download it /install it separately, or what do I have to do to enable it?
I'm now a Cloud subscriber, but Encore is not listed. The only thing I found was the functional content, but it doesn't seem to be the whole thing.
Help please.
Thanks.

Solved for now, Thank you Stan , I "Ran it as an Administrator" and it worked.
( problem is after that It started working everytime, Standalone or through adobe link.)
My results have been immediately better than Moviefactory pro. Best results so far have been M2v progressive.
Best picture IMO is through the adobe link. but it has to be progressive, interlaced is not great.
I will try to shoot progressive and burn a dvd through the adobe link and progressive.
About the sound I didn't know that M2V files didn't have sound.This is why there is a separated .wav file in the folder when you export in m2v.dvd
To burn a DVD you need to import these 2 files to your program. Would have been great to know that before...

Can't install Encore in CC

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