Can't install from download. need to provide previous serial number, but how?

Due to fried hard drive I need to re install CS 5 from My Orders. Entered the serial number got green check but then I was asked for serial number of a previous CS product. I have it but can find palace to enter it.
Any help?
Martin

Error "The serial number is not valid for this product" | Creative Suite

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    Begin forwarded message:
    From: John T Smith <[email protected]>
    Date: December 6, 2014 at 12:45:42 PM EST
    To: Giuliana Bono <[email protected]>
    Subject:  I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
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