Can't install HP Envy 4500 on my computer

I had my HP Envy 4500 all-in-one set up correctly, and had been using it for months. Just a couple days ago, it stopped printing and I'd get the error message it was 'offline.' This had happened before. I would just disconnect it from bluetooth/wireless and reconnect using the buttons on the printer. That always worked. It didn't this time.
I finally tried uninstalling and re-installing multiple times. The uninstall was successful - but now I can't reinstall. I haven't been able to install via web, nor using the CD-Rom that came with the printer. I finally added it through my "Add Devices and Printer" option on my computer (now the printer appears as "HP Envy 4500 Series Class Driver" "HP Envy 4500 (network)"), so it now can print wirelessly, but now won't scan because the driver is no longer installed on my computer. I have no idea what to do...
My OS is Windows 8, and I've done all the usual updates. I've been getting the warning that this printer will only work on a Windows XP, Vista or 7 OS, but it wouldn't make sense that I've been able to use the printer on the same computer up until now. Please help!

Hi @hellodupree,
Welcome to the HP Forums!
I understand that you cannot install your HP Envy 4500 on your Windows 8 computer, and I am happy to help!
Just a couple of questions for you. What happens when you try to install the driver? Does it disappear? Are there any error messages?
Also can you make copies with the printer? Just to make sure the hardware is functional.
In the meantime, I would recommend to go through this guide, 'Unable to find printer' Error Message Displays on the Computer During a Wireless Network Installati....
There are full feature software and drivers available for the Windows 8 Operating System, so it is definitely compatible!
Hope this guide will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP ENVY 4500 - Scan to Computer: Partial scan, How to disable it?

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I have an HP ENVY 4500, setup on wireless with a few computers runing on Windows 7.
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Can't install HP Envy 4500 on my computer

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