Can't install Itunes due to Quicktime problems

I have tried to install Itunes a few times, but every time I do I receive this error message, 'A newer version of Quicktime is already installed. This installation cannot proceed while the newer version of Quicktime is installed".
I have uninstalled Quicktime and searched through my computer for other quicktime files and removed them but still keep getting this message. Is there something that I'm not doing?

You could try an installer cleanup with the Microsoft Installer Cleanup Utility.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
http://support.microsoft.com/kb/290301/
Then you should find the program in All Programs (or the equivalent in Vista).
Remove any references to QUicktime. Sometime you find a blank entry or one with just a version number.
Are you installing the latest versions of iTunes and Quicktime?

Similar Messages

  • Can't install itunes due to a problem with windows installer package

    hello there i can't install itunes due to a problem with the windows installer package i found a page on this site (here is the link) http://docs.info.apple.com/article.html?artnum=304405 i done every thing on it and i still haven't been able to fix the problem i have tryed the following unstalling itunes deleteing the registry keys deleteing all the temp files disableing all anit-virus software and anit-spyware. runing cc clearner downloading a new installer for itunes and windows installer and the script thing. and trying to reinstall. nothing seems to work i don't know what else to do this is the error message i get when i try to install i tunes. "there is a problem with this windows installer package.
    A program required for thsi install to complete could not be run.
    Contact your suupport personnel or package vendor."
    Please Help i would be most greatfull for any advise given
    Message was edited by: Joe_TLC

    I pulled my brains out trying to figure this bug out and I may have a solution for you.
    All of it installed fine in my desktop, but a friend's laptop got the error you mentioned on quicktime, itunes, flash, officeXP and about anything else I tried to load for him.
    If you look in: C:\documents and settings\<username>\Local Settings\Temp there will be an iTunes install log...open it in Notepad and see if it isn't exiting with a 1619 error while running msiexec.exe
    If this is the case, this fix should work for you.
    Seems some configurations of XP (and possibly Vista) aren't allowing full administrator rights to the account you set up when you installed XP (even though User Editor says you do have those rights.)
    I read 2 MS articles and turned off simple file sharing, then gave ownership of the entire C: drive to the administrator. Logged the admin account off, logged his "admin" account in, and then gave rights to his personal directory to his account (c:\docs and settings\<username>)
    Once I did that, every install that had previously errored out performed flawlessly.
    The MS articles in question:
    http://support.microsoft.com/?kbid=316309 (1619 error)
    and
    http://support.microsoft.com/?kbid=308419 (how to set special permissions)
    Hope this helps!
    Doc

  • Can't install iTunes due to Quicktime failing to install

    I'm on Vista (sad face) and over the past couple months iTunes has worked on and off...working and then I get an error saying "iTunes has stopped working" and then I have to mess with everything uninstalling/installing to get it working again.
    However last week, when it happened I uninstalled iTunes and then attempted to uninstall Quicktime but it would not remove Quicktime off the list even after restarts. Then I ran the newest iTunes + Quicktime installer and it just goes until it gives me and error saying "The installer encountered errors before the requested operation for Quicktime could be compleated" and takes me to the complete box saying try again later. So the problem is with Quicktime because it won't uninstall/install and thus I can not install iTunes.
    I have tried using the stand-alone Quicktime installer and have gotten the same error. I have also tried Apple Software Updater and no dice. I am getting very frustrated nothing seems to work and I need to update my iPod! Please help!
    Thanks!

    +I finally got QuickTime uninstalled (it wouldn't give me errors uninstalling, it just wouldn't uninstall) via Windows CleanUp Utility.+
    After you used CleanUp, did you manually remove any leftover QuickTime program files?
    If not, let's run through a CleanUp routine again.
    Run CleanUp and remove the QuickTime entry.
    1. On the Start menu, click Computer.
    2. In Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
    7. Restart your computer.
    Next, we'll try to get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
    Switch off antivirus and antispyware applications prior to the repair install.
    Go into "Uninstall a program" in your Control Panel (assuming here that you don't have Classic View selected) and select itunes. click "Repair" up at the top of the control panel screen.
    If the repair install goes through okay, restart the PC and try launching itunes again. Does it launch properly now?

  • Can't install itunes due to registry error

    can't install itunes. 
    could not open key...HKEY_Local_Machine\Software\Classes\.m4v\open with proglds.

    Hi flam5!
    I have an article here for you that addresses this issue:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Take care, and thanks for visiting the Apple Support Communities.
    Cheers,
    Braden

  • CAN I INSTALL ITUNES WITHOUT NEW QUICKTIME?

    I would like to intstall the latest ITunes with touching my version of Quicktime (7.2) as my editing program (Avid Media Composer) is only supported with version 7.2 Quicktime. I have Quicktime Pro and cannot uninstall and re-install as I believe my Pro version then becomes non Pro which my editing program requires.
    Why does Apple do this?

    I don't wont to bicker about this but i don't think that is the case. I installed itunes and it didn't install quick time.I went to the web sight and had to install Quick time separately.

  • Can't install itunes because of quicktime

    My itouch won't register with itunes. A pop up for 10.1 came up, so I figured that was the problem. I started the download, but then I got two errors pertaining to quicktime. A box searching for the quicktime.msi destination, and "older version cannot be removed." I've tried downloading manually, it doesn't work. I've tried deleting both programs, STILL doesn't work. I've done a system restore - nothing works. I have no idea how to get itunes working again. I can't charge my itouch because it won't register. Any ideas?

    A box searching for the quicktime.msi destination, and "older version cannot be removed."
    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
    Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly this time? If so, are you able to launch iTunes without the error message?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • Can't Install iTunes. "Missing Quicktime.msi"

    Hi guys.
    When I try to intall iTunes its says something like this "Can't read the file: C:\WINDOWS\Installer\QuickTime.msi"
    Whats wrong?

    let's try this procedure first with that one.
    Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
    Description of the Windows Installer CleanUp Utility
    Next, we’ll manually remove leftover program files and folders.
    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
    2. In My Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
    7. Restart your computer.
    does the iTunes install go through properly now?

  • What am I doing wrong? Can't install iTunes due to old iPod software

    Hi - iTunes will not install - error message says it can't upgrade old iPod software and it should be uninstalled. I had an old 2ndGen iPod and I have removed everything to do with that (Musicmatch, quicktime, iPod manager (although teh latter proved difficult as it wouldn't delete from Program Files - got rid of it and then when I reinstalled everything in order to uninstall again to see if that would fix, it now wont delete at all) etc.) and have been through all the windows installer clean-ups and everything else on the support page.
    Has anyone else encountered this - would really appreciate help as doing my head in! Its so I can use new Nano.
    Thx.
    HP   Windows XP  
    HP   Windows XP  

    Re-did the windows installer clean-up and found a tiny bit of old Ipod updater software which I've deleted and its now working...at last!
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  • Can't install Itunes due to "service stopping priveleges"

    please help

    I pulled my brains out trying to figure this bug out and I may have a solution for you.
    All of it installed fine in my desktop, but a friend's laptop got the error you mentioned on quicktime, itunes, flash, officeXP and about anything else I tried to load for him.
    If you look in: C:\documents and settings\<username>\Local Settings\Temp there will be an iTunes install log...open it in Notepad and see if it isn't exiting with a 1619 error while running msiexec.exe
    If this is the case, this fix should work for you.
    Seems some configurations of XP (and possibly Vista) aren't allowing full administrator rights to the account you set up when you installed XP (even though User Editor says you do have those rights.)
    I read 2 MS articles and turned off simple file sharing, then gave ownership of the entire C: drive to the administrator. Logged the admin account off, logged his "admin" account in, and then gave rights to his personal directory to his account (c:\docs and settings\<username>)
    Once I did that, every install that had previously errored out performed flawlessly.
    The MS articles in question:
    http://support.microsoft.com/?kbid=316309 (1619 error)
    and
    http://support.microsoft.com/?kbid=308419 (how to set special permissions)
    Hope this helps!
    Doc

  • Can't purchase itunes due to login problems

    So, every time I try to sign in or try to buy an itune it asks me to log in and every time I do it tells me that additional security is needed. I have already filled all of that out and it still won't let me buy anything!
    help......??

    You could try an installer cleanup with the Microsoft Installer Cleanup Utility.
    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
    http://support.microsoft.com/kb/290301/
    Then you should find the program in All Programs (or the equivalent in Vista).
    Remove any references to QUicktime. Sometime you find a blank entry or one with just a version number.
    Are you installing the latest versions of iTunes and Quicktime?

  • Cant install itunes - "There is a problem with this Windows Installer package.  A DLL required for this install to complete could not be run."

    Can't install itunes - "There is a problem with this Windows Installer package.  A DLL required for this install to complete could not be run."
    Using Windows 7

    Hi Acedrvr48,
    I found an article that explains steps to take if you are having trouble installing iTunes:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    I hope this helps!
    - Ari

  • Can't install itunes on a new Win7 machine. Get a message "There is a problem with this Windows installer package. A program required for this install to complete could not be run"

    Can't install itunes on a new Win7 machine. Get a message "There is a problem with this Windows installer package. A program required for this install to complete could not be run"

    Have you completed all windows update including service Pack1?  If not, please complete all the windows update then follow steps below to re-install all over.
    1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
    2. You should remove all instances of iTunes and the rest of the components listed below:
    it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
    Use the Control Panel to uninstall iTunes and related software components in the following order:
    iTunes
    QuickTime  
    Apple Software Update  
    Apple Mobile Device Support  
    Bonjour  
    Apple Application Support
    Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
    3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

  • Can't install itunes and quicktime on win7 32bit

    Hi all,
    since the new updates from october 2011 i couldnt update my itunes anymore. During the installation it said:
    in dutch: kan map C:\ProgramData\Microsoft\Windows\StartMenu niet maken. Er bestaat al een bestand met deze naam. Wijzig de naam of verwijder het bestand en klik op nogmaals.
    In english: can not make folder C:\ProgramData\Microsoft\Windows\StartMenu. There already excists a folder with this name. Rename the folder or delete the folder and try again.
    Now the problem is: i deleted my itunes and quicktime to finally install the new updates. When i install itunes it still give this message during the install and i cannot find the folder  C:\ProgramData\Microsoft\Windows\StartMenu  and i deleted everything i could find from itunes.
    In my start menu there isnt anything named itunes as far as i can see. how can i delete the folder so i can finally instal itunes again..?

    These are the minimums listed for the iPod Classic:
    Windows system requirements
    PC with USB 2.0 port
    Windows Vista or Windows XP Home or Professional with Service Pack 2 or later
    iTunes 7.4 or later

  • I cannot install iTunes 10.5. Problem is that there are rest of installations. I uninstalled all iTunes, Quicktime, Bonjour, Apples components, but problem goes on. I run WIN XP SP 3 32 BITS. I accept ideas to solve, thanks.

    I cannot install iTunes 10.5. Problem is that there are rest of installations. I uninstalled all iTunes, Quicktime, Bonjour, Apples components, but problem goes on. I run WIN XP SP 3 32 BITS. I accept ideas to solve, thanks.

    A bit of repetition, mainly for the benefit of anyone else with the same issue. In your case the "for older video cards" version might be worth a try.
    When cleaning folders you need to check both the Program Files and Program Files (x86) folders, which you may well have done but didn't mention in the detail above.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Mobile Device Support won't install normally.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • Can't install iTunes or QuickTime on Vista.  Vista is killing me. HALP!

    I read through all the [million] other posts with Vista problems but mine is a bit different.
    Its a brand new Dell computer with 32bit Vista Home Premium which I have learned is a bad idea but now I'm stuck with it and without my music. I hear some people don't have problems with ITunes and Vista at all so I still have hope.
    When I try to install iTunes 8 plus QuickTime this is the error:
    "the installation of QuickTime did not complete successfully. iTunes requires QuickTime."
    When I try to install QuickTime on its own this is the error:
    "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755."
    Thanks for any info. Peace in the new year to all!

    I am having this same problem. Has anyone found a solution?

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