Can't install itunes due to registry error

can't install itunes. 
could not open key...HKEY_Local_Machine\Software\Classes\.m4v\open with proglds.

Hi flam5!
I have an article here for you that addresses this issue:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Take care, and thanks for visiting the Apple Support Communities.
Cheers,
Braden

Similar Messages

  • Can't install itunes due to a problem with windows installer package

    hello there i can't install itunes due to a problem with the windows installer package i found a page on this site (here is the link) http://docs.info.apple.com/article.html?artnum=304405 i done every thing on it and i still haven't been able to fix the problem i have tryed the following unstalling itunes deleteing the registry keys deleteing all the temp files disableing all anit-virus software and anit-spyware. runing cc clearner downloading a new installer for itunes and windows installer and the script thing. and trying to reinstall. nothing seems to work i don't know what else to do this is the error message i get when i try to install i tunes. "there is a problem with this windows installer package.
    A program required for thsi install to complete could not be run.
    Contact your suupport personnel or package vendor."
    Please Help i would be most greatfull for any advise given
    Message was edited by: Joe_TLC

    I pulled my brains out trying to figure this bug out and I may have a solution for you.
    All of it installed fine in my desktop, but a friend's laptop got the error you mentioned on quicktime, itunes, flash, officeXP and about anything else I tried to load for him.
    If you look in: C:\documents and settings\<username>\Local Settings\Temp there will be an iTunes install log...open it in Notepad and see if it isn't exiting with a 1619 error while running msiexec.exe
    If this is the case, this fix should work for you.
    Seems some configurations of XP (and possibly Vista) aren't allowing full administrator rights to the account you set up when you installed XP (even though User Editor says you do have those rights.)
    I read 2 MS articles and turned off simple file sharing, then gave ownership of the entire C: drive to the administrator. Logged the admin account off, logged his "admin" account in, and then gave rights to his personal directory to his account (c:\docs and settings\<username>)
    Once I did that, every install that had previously errored out performed flawlessly.
    The MS articles in question:
    http://support.microsoft.com/?kbid=316309 (1619 error)
    and
    http://support.microsoft.com/?kbid=308419 (how to set special permissions)
    Hope this helps!
    Doc

  • I can't install itunes for windows get error message 5

    i can't install itunes for windows get error message 5

    I've been having the same issues for the past year and a half. I've spent 6-8months trying to figure it out. Went to various Itunes stores with pictures on my Iphone per each step so I could relay all information that I'd come across and the personnel were less than helpful, after conversations that would sometimes last an hour between myself, employees and managers they always came back to "simply uninstall then reinstall" when I told them for the thousanth time that I've done that multiple times and my errors are happening while trying to reinstall it they act stumped and say "well then I'm not sure, I'll give you a call if I figure it out" and disappear. I've been very disatisfied at the lack of support from Apple and if Android to piece together a reletively reliable phone I'd switch to them in a heartbeat. I'll follow this question incase someone can answer this, but I don't have much faith.
    BTW, wifey has Windows 7 running on the laptop and my phone syncs just fine to that and no trouble with itunes, just mine (desktop).

  • I can't install itunes; the update crashed error 7 Windows error 126

    I can't install itunes; the update crashed error 7 Windows error 126
    PC with Windows 7
    I have been using itunes for many years

    I have the same problem as yours too. It always says ''The older version of Apple Software Update cannot be removed. Contact your technical support group''.

  • Can't install iTunes due to Quicktime failing to install

    I'm on Vista (sad face) and over the past couple months iTunes has worked on and off...working and then I get an error saying "iTunes has stopped working" and then I have to mess with everything uninstalling/installing to get it working again.
    However last week, when it happened I uninstalled iTunes and then attempted to uninstall Quicktime but it would not remove Quicktime off the list even after restarts. Then I ran the newest iTunes + Quicktime installer and it just goes until it gives me and error saying "The installer encountered errors before the requested operation for Quicktime could be compleated" and takes me to the complete box saying try again later. So the problem is with Quicktime because it won't uninstall/install and thus I can not install iTunes.
    I have tried using the stand-alone Quicktime installer and have gotten the same error. I have also tried Apple Software Updater and no dice. I am getting very frustrated nothing seems to work and I need to update my iPod! Please help!
    Thanks!

    +I finally got QuickTime uninstalled (it wouldn't give me errors uninstalling, it just wouldn't uninstall) via Windows CleanUp Utility.+
    After you used CleanUp, did you manually remove any leftover QuickTime program files?
    If not, let's run through a CleanUp routine again.
    Run CleanUp and remove the QuickTime entry.
    1. On the Start menu, click Computer.
    2. In Computer, open Local Disk.
    3. Open Program Files.
    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
    5. Navigate to C:\Windows\system32\.
    6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
    7. Restart your computer.
    Next, we'll try to get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
    Switch off antivirus and antispyware applications prior to the repair install.
    Go into "Uninstall a program" in your Control Panel (assuming here that you don't have Classic View selected) and select itunes. click "Repair" up at the top of the control panel screen.
    If the repair install goes through okay, restart the PC and try launching itunes again. Does it launch properly now?

  • I cannot re-install iTunes due to an error. A message appears asking if I have permission for a mobile device.... something! Please can you help. thanks

    Help

    Then when I press ignore, it gives an Error 2 (Apple Application support was not found).
    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
    Does it install properly for you?
    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • Unable to install Itunes 9.2 - REGISTRY ERROR? HELP!

    When I try to do a regular install it gives me a "Quicktime failed to install" error. When I try to manually install I get this
    "Could not open key: UNKNOWN:\Components\6EAEE8A0BCFDED11D9EFDFB9658D5939\EB823D2BDA5429D4699F121594 A002E3. Verify that you have sufficient access to that key, or contact your support personnel."
    I've had so many errors trying to install its ridiculous. Is there just a way to get a clean install? I tried installing that windows install cleanup program and removing any traces of apple/bonjour/quicktime, but that didn't work either.

    I have the solution I hope!
    Ok so I have had this problem for the last 5 hours with Itunes. Windows was saying that it was unable to identify the digital signature and sometimes even a win32 error.
    I tried everything in the blue sky that I could google trying to find a solution to no avail. I also tried all kinds of different tricks such as cleaning my registry, using msconfig to stop startup programs from running, making a different account and trying to install it from there, and everything on apples website and NOTHING helped
    The most ridicilous thing did work though. I was able to Download and install Quicktime by itself. Then after i installed quicktime i just went into search in windows and typed "Apple" then clicked on the apple software updater (you can get there manually through quicktime too) and it checked for updates and asked me if i wanted to install itunes I clicked yes and then it downloaded and installed it and then after the prompt to restart my computer it was there. Simple and quite stupid if you ask me.
    I hope this works for you too

  • My Itunes would not update. The I was told to uninstall everything. Now I can not install Itunes, there is an error everytime. How do I fix this? Please help me!

    It started with my itunes not being able to update and it said errors. Then I uninstalled multiple programs the forums told me to do. Still had errors trying to uninstall. Then tried to reinstall, errors. Then tried to go back and restore my computer to a previous time when Itunes was working. It has disapeared. The programs I have tried to "repair" in ADD OR REMOVE PROGRAMS are:
    ITUNES
    APPLE APPLICATION SUPPORT
    APPLE SOFTWARE UPDATE
    BONJOUR
    QUICKTIME
    The error says: The feature you are trying to use is on a network resource that is unavailable.
    I thought I uninstalled all these programs, but they are still there, yet I can't find Itunes to open it. I tried connecting my Ipod to see if Itunes would open and it won't.
    The only thing I can think of is to wipe out my whole computer to the basics and start over?!?!
    I HAVE NO IDEA HOW TO FIX THIS AND I CAN'T FIND A SOLUTION ON THESE FORUMS. HELP ME PLEASE!!!!

    I fixed it! Here's how:
    I downloaded MICROSOFT FIX IT PROGRAM (IT'S FREE) and I REALLY RECOMMEND IT!
    http://support.microsoft.com/fixit/
    IT FIXED MY ERRORS FOR INSTALLING AND UNINSTALLING. I WAS NOT ABLE TO PROPERLY UNINSTALL ITUNES/BONJOUR ECT.
    THEN I REINSTALLED AND IT WORKED!
    I have trying to updat my itunes for almost a year I think. So I am excited!!!!

  • Can't install iTunes on Windows 7 - error code 2329

    I just installed Windows 7 on my computer and now am trying to re-install iTunes...I uninstalled it before upgrading from Vista to 7 because a compativbility scan said that iTunes could cause problems with the installation of Windows 7
    Now, after saving and running the iTunes installer on my computer, I get error code 2329 while trying to install. I believe this happens when it is trying to initially install Quicktime, which I actually still have installed on my computer...
    I have tried uninstalling Quicktime, but I get the same error code during that process
    I have also tried installing iTunes by going to the Apple Software Update instead of saving and running the file from the internet, but it fails also....
    Please help!

    Now, after saving and running the iTunes installer on my computer, I get error code 2329 while trying to install. I believe this happens when it is trying to initially install Quicktime, which I actually still have installed on my computer...
    The 2329 appears to be associated with file/disk damage, lora (much like the more-common 2330).
    So we should try first running a disk check over the drive your QuickTime program files are stored on. For instructions, see:
    [How to use CHKDSK (Check Disk)|http://www.w7forums.com/use-chkdsk-check-disk-t448.html]
    Try checking both boxes. The scan should take quite a while. If the scan aborts fairly quickly (even if you do it on Start-up), try rebooting the PC, disconnecting from your network and/or the internet, and disabling all security software on the PC (firewall/antivirus/antispyware) prior to doing the disk check. (Real-Time scans of your drive by your security software can interfere with disk checks.)
    Reenable all your security software prior to reconnecting to your network and/or the internet.
    Does the disk check find/repair any damage? If so, are you able to do the iTunes install afterwards?

  • I am unable to re-install itunes due to an Error 2

    I have tried to uninstall and re-install itunes using the troubleshooting tips for windows 7 but I'm still having some problems. After I download it, a message pops up saying Apple Mobile Device failed to start and to verify if I have suffient privileges to start system services. Then when I press ignore, it gives an Error 2 (Apple Application support was not found).

    Then when I press ignore, it gives an Error 2 (Apple Application support was not found).
    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
    Does it install properly for you?
    If instead you get an error message during the install, let us know what it says. (Precise text, please.)

  • Can't install Itunes due to Quicktime problems

    I have tried to install Itunes a few times, but every time I do I receive this error message, 'A newer version of Quicktime is already installed. This installation cannot proceed while the newer version of Quicktime is installed".
    I have uninstalled Quicktime and searched through my computer for other quicktime files and removed them but still keep getting this message. Is there something that I'm not doing?

    You could try an installer cleanup with the Microsoft Installer Cleanup Utility.
    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
    http://support.microsoft.com/kb/290301/
    Then you should find the program in All Programs (or the equivalent in Vista).
    Remove any references to QUicktime. Sometime you find a blank entry or one with just a version number.
    Are you installing the latest versions of iTunes and Quicktime?

  • HT2250 I cannot install itunes due a bonjour error

    i am trying to install itune 106 but the install only gets halfway and crashes with an error message "Cannot remove older version of bonjour"
    What do I do?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another install. Does it go through properly this time?

  • What am I doing wrong? Can't install iTunes due to old iPod software

    Hi - iTunes will not install - error message says it can't upgrade old iPod software and it should be uninstalled. I had an old 2ndGen iPod and I have removed everything to do with that (Musicmatch, quicktime, iPod manager (although teh latter proved difficult as it wouldn't delete from Program Files - got rid of it and then when I reinstalled everything in order to uninstall again to see if that would fix, it now wont delete at all) etc.) and have been through all the windows installer clean-ups and everything else on the support page.
    Has anyone else encountered this - would really appreciate help as doing my head in! Its so I can use new Nano.
    Thx.
    HP   Windows XP  
    HP   Windows XP  

    Re-did the windows installer clean-up and found a tiny bit of old Ipod updater software which I've deleted and its now working...at last!
    Thanks

  • Unable to install itunes due to 80070422 error using Win7?

    Please, please, please can someone help me resolve this error when trying to load itunes 10 - have tried everything , reg fixers, reinstalling windows components etcetc but still can not fix. The only thing left is to reimage - and not want to go down that route. Can any one help please?
    I am using Win7.
    Have retried with Visual C - but still same - have spent most of day trying to find cure - but getting nowehere. Have also problems with auto update asking to update same three files - yet each tme saying successful. I really dont want to use the system recovery disc as will wipe out all my files and settings. Appreciate any other advice please?

    Hello laguiole,
    The following article may be helpful in getting iTunes updated.
    Troubleshooting iTunes installation on Mac OS X
    http://support.apple.com/kb/HT2311
    Cheers,
    Allen

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