Can't install iTunes, "Itunes has encountered a problem and needs to close"

I just got a new Dell. My old iTunes 5.0 wouldn't install, so I downloaded the new 7.0, and am having an issue. I have tried all of the support recommendations on this site, including deleting everything and reinstalling, changing the audo and speaker settings, QTime settings, etc (although when I try to uninstall Quicktime it won't let me). I even did the MSCONFIG and tried to do a selective start up with just iTunes. I initally was getting the Ipod Service error that people have posted about, but once I deleted my old Ipod Updater, that stopped, but now this is what happens: The install appears to go through just fine, and says it has completed. But when I try to click the icon, it says "Itunes has encountered a problem and needs to close". Any ideas? This is very frustrating. My daughter just got an Ipod for Christmas and is terribly upset she can't use it.
Thanks
April

I finally got it to work. Uninstall quicktime and itunes. Go to quicktime and just install quicktime and then go to itunes and install itunes. This solved my problem. Yeh. After 3 days I finally got it. Good luck!

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When i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

when i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!

Try:
iOS: If you can't back up or restore from a backup in iTunes

ITunes has encountered a problem and needs to close. PLEASE HELP ME!!!!!!!

I bought the Apple airport router I installed it with the provided disc and that same day my iTunes would not come up. For window users I get the box that reads iTunes has encountered a problem and needs to close. We are sorry for the inconvenience with a box that you click to Send Error Report. Here is the error……… AppName: itunes.exe AppVer: 7.6.2.9 ModName: unknown
ModVer: 0.0.0.0 Offset: 000a019a
I figured that my music files somehow were corrupt and that shi_ happens. Well a week later I was having troubles with the Apple router so I returned it and uninstalled it from my program files C drive. Then I gave iTunes another shot and it opened. Weird, I know. Well my next router was a Net gear it worked fine but it lagged on COD4 while online with my PC, so I returned it. Then I bought a Belkin - N1 Vision Wireless-N Wireless Router and it did not come with an install disc just plug and play. That very same day my iTunes gave me that **** error again. This time I can’t try to uninstall it from my program files because it was plug and play. I already tried to do a system restore and I shut down my PC and start it back up without the router plugged in and still no luck. I also tried to repair iTunes and that didn’t work. I went to the Geek Squad and they tell me the two issues can’t be related (a router not allowing my iTunes to run). My computer is running on Windows XP Pro. I’m now playing my music through Windows Media Player. I’m in ****!!!! Can someone please help me!!!!! I also tried a few things on iTunes support and they didn’t work. I will be more than happy finically facilitate someone for helping me get my iTunes up and running like usual. Dallas @ [email protected] I’ll be checking this thread every day. PLEASE HELP!!!!!!!!!!!!!!!!!

,......"The enstaller encountered errors before the requested operations for Quicktime could not be completed. To retry these operations at a later time, please run the installer again."
Checking on things that can cause QuickTime launch errors and install/uninstall errors now.
Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
(I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)

"error Report" "iTunes has encountered a problem and needs to close" HELP!!

every time i try to load itunes i get this message
"error Report" "iTunes has encountered a problem and needs to close". i have tried uninstalling and reinstalling. i tried removing quicktime through my control pannel and then reinstalling. ive tried running scans and pretty much anything else i can think of. at this point i might just return the ipod. anyone have any ideas.

Have you tried uninstalling Quicktime? If not try that. If you are still having problems then do this.
1. Uninstall both iTunes and Quicktime.
2. Delete the folders iTunes and Quicktime where installed in.
3. Reboot.
4. Delete C:\Documents and Settings\<<Your User ID>>\Application Data\Apple Computer\
5. Delete C:\Documents and Settings\<<Your User ID>>\Local Settings\Application Data\Apple Computer
6. Delete if in your My Documents folder there is a folder called My Music with a folder in it called iTunes. Delete or rename the iTunes folder.
7. Reboot.
8. Turn off all anti virus and firewall software.
9. Re-install iTuens.
If you still get an error after that your Windows install is hosed. You will need to format and re-install it first.

I When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close."

I am using a Windows 7 laptop, 64 bit. When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close." I have tried uninstalling then reinstalling, and also going back to previous versions. Any ideas as to how to fix this? Thanks!!

You need to remove all installer file, uninstall iTunes and all related programs, then do a clean install.
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Help Needed-iTunes has encountered a problem and needs to close.

Hey guys,
I have had this extremely frustrating problem that just recently started occurring with iTunes. I have read many discussion forums but can’t seem to find a working solution. The problem is every time I try to open iTunes I get an error message that says “iTunes has encountered a problem and needs to close.” The same thing happens when I try to open Quicktime as well.
I have tried every solution suggested in these forums. I have completely uninstalled Quicktime and iTunes along with their components (Bonjour, Apple Mobile Device Support, Apple Software Update, etc.) and then reinstalled each of them but the problem still remains. I do NOT use iTunes for my iPod (I do not own one) I simply use iTunes to listen to my music.
I have also tried the methods of installing Quicktime by itself and not with iTunes but the problem still remains. I have tried every solution I have seen. The only method I have not tried is completely removing all files and folders that have to do with iTunes because I am worried if I delete those files with all the music I have bought it will have to be downloaded again or lost.
This is the “Error Signature” that is on the error report when I try to open iTunes.
AppName: itunes.exe AppVer: 9.0.2.25 ModName: ntdll. dll
ModVer: 5.1.2600.5755 Offset: 0001b21a
There was A LOT more information in the “Error Report Contents” but it would have taken me all night to type it all accurately. If that is what is needed then I am willing to provide any other information about this problem in hope of getting some useful suggestions or solutions. Any help would be deeply appreciated. Thanks!

that's been happening to me all day! i hope someone answers soon. bought my daughter an itunes card for christmas and now can't use it

"iTunes has encountered a problem and needs to close." Quicktime problem!

I'm having a MaJoR problem with Quicktime and iTunes, but i think the main problem is Quicktime since iTunes runs off of it. I've never been able to install Quicktime, and i recently bought an iPod, and when i try to install Quicktime and iTunes the download goes great, but as soon as i try to open either one i get the error "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." i've tried about 7 or 8 times now, using the Apple help page too. Please let me know if u have any idea how to fix this.

Here's what worked for other users; perhaps it will work for you (I've never had this problem so I can't say for sure):
1) Uninstall QuickTime from the Add/Remove Programs control panel. If you have difficulties, Microsoft's Installer Cleanup Utility, as you mention, may help.
2) Clean up the Windows registry with http://www.ccleaner.com/ (freeware)
3) Restart your system.
4) Delete the QuickTime folder
5) Reinstall QT ( you can get QT separately here.
Good luck.

Help "iTunes has encountered a problem and needs to close..."

I have windows XP with service pack 2 installed and downloaded iTunes from the apple website, when i click on the iTunes icon on the desk top or from the itunes folder it will not open, I get the following error "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience" then gives you the option to send error report or don't send. I have already uninstalled and reinstalled it several times and it keeps doing the same thing. Anybody know what I need to do to get it to work???

Hi -
I apologize for waiting a couple of days to post - I got sidetracked. Anyway, my "fix" involved a lot of trial and error and stumbling around in the dark, but it does seem to have worked so far. Hopefully I can put together a coherent enough sequence of events to help you out.
Preface: While you're doing these steps, disable your antiviral/spyware programs just to make sure that's eliminated as a source of problems.
1) Using the Add/Remove Programs function, uninstall ITunes, Quicktime and any IPod software.
2) Download the Windows Installer Cleaup utility from Microsoft:
http://support.microsoft.com/kb/290301
Install this on your computer. As I understand it, this is basically a program that goes one level deeper to remove software from your computer. Once it's installed, open it and use it to remove anything involving ITunes, Quicktime and IPod.
3) Unfortunately, you still probably haven't removed all the problem traces of Quicktime from your computer. To edit your registry, select "Run" from the Start menu and type "regedit" or "regedt32" in the box. A window should open with the registry editor. There will be a really long list of files on the left side. Scroll down about 2/3 of the way and you'll see a series of folders with "Quicktime" in the name. Right-click on each of these and select "delete." Do the same for "ITunes" and "IPod" folders in this alphabetical list.
Not done yet.
Under the "Edit" menu, select "Find." Do a search on "Quicktime" - unfortunately there is no "find all" function. So the first file with "Quicktime" will come up; right-click and delete it. Press F3 to find another file and delete - repeat until you've gotten rid of all the Quicktime files. Then search on "ITunes" and do the same process; finally do the same for "IPod." This will take some time.
**Warning: Be very careful not to accidentally delete files not marked with Quicktime, IPod or ITunes. Messing around with the registry is serious stuff that a non-computer expert such as myself should probably not be doing .
4) Finally, once you've gotten rid of everything Quicktime, ITunes or IPod-related, download the latest versions of Quicktime and ITunes (separately). Install Quicktime first, then install ITunes.
Note: You have to have adminstrator access on your computer to edit the registry.
Hope this helps...
-Andrew

AHHH "iTunes has encountered a problem and needs to close."

iTunes has encountered a problem and needs to close.
AHHHHHHHHHHHHHHHHHHHHHHHHHHHH, im tired of seeing that error as soon as i open up
soon as i updated it, it stopped working, i've searched searched and searched but i can't find anything, this is really making mad, it won'et let me open it or anything, how do i fix this, what is the deal? there has to be a way around it, to fix it, or another progrma that will add songs to the iPod.

I have the same problem!
I have no spyware or anything like that stopping it.
What else could it be?
Its happened eve since i restore my computer to the day after i installed it.
HELP ITS DRIVING ME MAD!
-Hana xx

8.0.2.20 won't load.."iTunes has encountered a problem and needs to close."

I finally gave in to the annoying pop-up and upgraded to 8.0.2.20 from 7.6. Initial load worked fine, connected to ipod and updated it without a problem.
Shutdown computer and tried to load this morning. Now get the "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I tried to uninstall itunes 8 and revert back to 7.6 but my library was updated by itunes 8 and prevents this reversion.
Now I'm stuck with a lame duck itunes 8 and no way to access itunes. Insight?
Running XP home edition service pack 3

If you want to use iTunes 7, you need to rebuild your library like this:
http://support.apple.com/kb/HT1451
If you wan to troubleshoot iTunes 8, first check to see if Quicktime works. If it works normally then use this trouble shooting method for iTunes.
http://support.apple.com/kb/TS1421
If QUicktime doesn't work describe what happens with any error message.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them, they are know to cause problems with QUickitme.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

ITunes has encountered a problem and needs to close when adding movie files

So.. I haven't done anything recently with installing any new versions of itunes or anything of the such. Just one day whenever I tried to add .mp4 files (videos) on my ipod using Itunes, it crashes with the error message "iTunes has encountered a problem and needs to close." and it closes the application. I can add music files just fine.
anyone else having this issue? If so, can you let me know what you have done to fix this problem?
Also, I got fed up today and decided to uninstall Itunes and Quicktime and then downloaded the most recent off Apple's site and that still didn't work.
Please help....
Ipod Video 80GB Windows XP

One other thing.. all the movies that I currently have in Itunes that once worked no longer work either. It crashes when I attempt to play them as well in Itunes.

What to do?! "iTunes has encountered a problem and needs to close"

Hi all,
I am on the verge of ripping my hair out!!! I upgraded my sisters itunes to version 9.0. The upload was successful and itunes opens, HOWEVER this error appears after about 15 seconds **iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.**
I have done the following things:
- uninstalled itunes and all affiliates associated with it
- re-installed itunes
- - uninstalled itunes and all affiliates associated with it then rebooted teh laptop, then re-stalled again.
I have done this SEVERAL times and it is sending me round the bend!!!!
Can someone please help??????

*Replying to whitepine:*
Fair enough about taking some time away from this.
When you get back to it, if just *swapping out* your Apple Application Support (AAS) doesn't help, we'll try upgrading your AAS version. I'll give you instructions on that now
I'm pretty sure you've got an AAS version 1.0.1 on your PC, but to check, the easiest way is to go into "Add or Remove Programs", select "Apple Application Support" and click "Support Information". Last time I checked, the iTunes 9.0.2.25 installer bundle included an AAS 1.0.1.
However, the *Safari for Windows version 4.0.4* installer bundle contains *AAS version 1.1.0* ... the later version of AAS contains later versions of a bunch of the dlls, including corefoundation.dll. (My corefoundation.dll version number is 1.544.19.0.) And I've seen updating the AAS version to 1.1.0 help with a couple of other iTunes crashes so far.
There are a number of options for going about upgrading your AAS version.
*If you already have Safari for Windows:* Upgrade to version 4.0.4.
*If you don't have Safari for Windows but wouldn't mind having it:* Install Safari 4.0.4.
http://www.apple.com/safari/download/
*If you don't have SfW and don't want it*, there's a couple of options I can think of:
(1) Install SfW 4.0.4 and then uninstall it (you'll have still updated your AAS to the newer version in the course of doing the install).
(2) In Apple Software Update for Windows ("Start > All programs > Apple Software Update"), go "Tools > Open Downloaded Updates Folder". Delete any files currently in there. Now check SfW 4.0.4 in the list in Apple Software Update, and go "Tools > Download only". After the download completes, go back into the Downloaded Updates folder, and double-click on the AppleApplicationSupport.msi file to do a "standalone" AAS install.

Driving me nuts - iTunes has encountered a problem and needs to close

Hi all, first time post'er and all of that. I have a problem that is driving me completely insane, and I don't have a solution or workaround. I have upgraded from 6x to 7.02 iTunes and I keep getting the following error, 'iTunes has encountered a problem and needs to close. We are sorry for the inconvenience". I have a fair amount of music, approximately 45gb. Now, I need to mention here that if I either do a clean install or upgrade (2 machines that were completely wiped and run up merely for the purposes of resolving this) with no iTunes libraries imported, I have no problem. However, if I import my library back in, iTunes has to determine gapless playback information for 8000 songs. At this point, or somewhere in between, it falls over, touting the previously mentioned error message. I can then restart iTunes and we go round and round in circles with the error and gapless playback information. Let me indicate at this point that if I do create new playlists for a completely new or updated iTunes, there is no problem, so I am assuming it has something to do with the size of the library/playlist information. As a re-cap, this is what I have tried so far;
New install of 7.02 with standard library file with no songs - No probs
New install of 7.02 importing library file - error
Upgrade from 6x to 7.02 with standard library file with no songs - No probs
Upgrade from 6x to 7.02 importing library file - error
I would have had absolutely no need to run 7x except for the fact that my mate just bought me a second generation Nano which needs to run on 7x.
Does anyone have a possible solution?
Windows XP Pro Gigabye K8NXP-SLI 939 3800+, 2GB GEIL, 1.3TB - Flies
Windows XP Pro Gigabye K8NXP-SLI 939 3800+, 2GB GEIL, 1.3TB - Flies
Gigabye K8NXP-SLI 939 3800+, 2GB GEIL, 1.3TB - Flies Windows XP Pro
Windows XP Pro

it sounds like the gapless playback analysis is choking on a song file or files.
finding which file is associated with the grief can be a trial. but some folks have been having some success with the technique from the following Roy B post:
Roy B: Re: iTunes 7.0.1 crashes every time I open it

ITunes has encountered a problem and needs to close. Sorry

After upgrading to iTunes9.0 I can no longer use the application. Everytime I try to open it I get an error message that iTunes has encountered a problem and needs to close.
I've deleted it and re-installed following all the troubleshooting steps in various FAQ documents. I've disconnected from the internet and re-connected. I've completely removed iTunes and QuickTime from my PC. I've changed out IE handles cookies. I've changed audio output to headphone speakers. I've stopped Apple Moblie services. I've cleaned out Windows Installer. I feel like I've tried everything. I'm at a total loss.
The program installed properly and will open. It immediately tries to connect to the iTunes Store. The progress bar at the top shows 1/2 complete when the error message pops up.
Any suggestions?

Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!

Itunes has encountered a problem and needs to close.. please help!

i used to have the old itunes when i got this message saying "Itunes has encountered a problem and needs to close" and it just wouldn't open! so i tried installing the new itunes and it stil gave the same message! ive done a system update on a date when it did work..and still nothing happened!!!
ive tried uninstalling itunes, reinstalling it, that msconfig thing..and i just don't know what else i can do?? nothing seems to work. has anyone else had this problem???...if so please can u help me solve this problem!!!
it would be greatly appreciated!

hi i have been having the same problem with the same error message, when itunes trys to open and i have tried msconfig, allowing it in my firewall, uninstalling and reinstalling, and restoring my computer, virus scanning, ensuring that windows is up to date, and nothing has worked.
itunes and qttask are not open in the task manager!!!
also quicktime will not open and is also giving me the same error message "QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience."
I sent the error report and got told that apple haven't come up with a solution for the problem ..... *how helpful*
when uninstalling itunes i have just realised that it was not also uninstalling quicktime, so i tried to uninstall quicktime and got the fllowing message
"unhandled exception
error number:0x80040707
description: DLL function call crashed: QTInstallcode.QuickTimeUnInstallProc
setup will now terminate"
???? what do i do ????

Can't install iTunes, "Itunes has encountered a problem and needs to close"

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